I hardly ever get my nails done, but I was going to see one of my favorite artists perform live and wanted to look nice. The concert was on a Wednesday and I made a nail appt at 2pm that Monday. I waited for about 45 minutes to finally be brought to a seat and have someone start on my nails.
I showed the nail tech a picture of a nail design I liked and asked if she would be able to do it. If not, no biggie, I had a back up design. But she said she could definitely do it.
As she was working on my nails I struggled to hide my displeasure. I'm not too knowledgeable about nails but these were some sort of gel equivalent to acrylics. Their shape was very wonky and the surface wasn't smooth. She filed my real nails very roughly, which caused one of them to start bleeding. A few fake nails in I stopped her to confirm that my nails were going to look like the picture I showed her, to which she replied "this is the process."
The end result was nothing short of horrendous. I could tell the nail tech thought so too because she kept saying "wow, so pretty" in a blatantly fake tone. They were not anything like the design I wanted- that she insisted she could do. I honestly think she was trying to gaslight me or something because when I tried to say (politely) that it didn't really look like what I asked for she said "no, this is the style." On top of the messy looking paint job, the edges of the nails were rough and they were very poorly shaped.
I debated asking her to redo them right then and there. I didn't want to seem mean, but they were just horrible. But there was a line of people waiting for their appointment and only two other people working, so I knew there was absolutely no hope of getting my nails fixed by her or redone by one of the other techs that day. I asked if it would cost extra to add a minimalistic design to them in a last ditch attempt to save them, and she said no. I had her add a silver line down the middle and a day later it's already faded and is barely noticeable.
The nail tech told me the cost: $85. For these?? After I handed her my credit card for processing she asked me very loudly from across the room how much I wanted to tip her. Every person in the salon turned to me the second she said that and of course I had to do at least $10 or look like an AH. I walked out at 4pm livid.
I couldn't afford to get my nails redone else where, so I knew I'd have to go back. I called the salon the next day and asked if they could fit me in that day for a touch up before the concert. I blatantly said they didn't look like something anyone would pay to have done. They squeezed me in for an appt in the middle of the day (so I had to leave work early and not get paid).
The new nail tech looked complexed when he saw my nails, to say the least. He apologized for the way they looked and even called the nail tech who did them asking "what is this?" He told me he only had 30 minutes before his next appt, so he wouldn't be able to redo them entirely. But he filed them down as best he could and smoothed out the surface. I had him paint them a plain, solid color. They still weren't perfect but I was satisfied with his work. It took hardly any time for him to do the extra filing and smoothing of the nail so I have no idea why the lady I saw the day before couldn't be bothered to do that. He then gave me a gift receipt of $9 which he said was for the "design" that the lady I saw previously charged me for. So after the lady told me she wouldn't charge me for the nail design, she went ahead and did it anyway. I gave the gift receipt to someone else. I will not be going back.
To anyone considering getting your nails done here, save your time and your money and go somewhere else. They are unprofessional and overpriced. read more