I had had two great trips here......then today happened. We dropped off our Cavoodle for a half coat trim, and 7month Havanese for a wash and brush. NO TRIM.
We discussed a, 'A' Matt, under his chin with the owner when we dropped him off, add he had been in the mud and I was unable to brush it out. He was shocked as expected the rest of his hair matted due to its length I was confused and said no it's all perfect. Clearly he had no idea of the breed.
The owner called and explained that they would need to cut the matt under the chin as it simply couldn't be brushed out and pointed out how lovely the rest of his hair was. I thanked him and said ok.
However there is apparently a new groomer and no one was watching her. I know this as I asked the other groomer when I picked them up and started crying.
My Havanese (who was not suppose to have a trim!!) has all his beautiful long hair gone! All UNEVENLY cut back under 2inches and one spot bald next to his lip. My show quality dog looks like he just walked in of the street. That was 6months of growth nearly to the floor gone!
And my other dog who was suppose to have been trimmed, had an all over shave and face was all unevenly cut.
They have both been so happy the other times but today they were not. My baby is still shaking.
I will be seeking legal advice and meanwhile trying to let everyone know I can. I have many pictures and I am showing as many people as I can.
I am outraged and so emotional. read more