I never leave reviews but I'd to spare anyone's hair from being ABSOLUTELY ruined like mine is. During quarantine my sandy blonde hair grew out, leaving me with dark roots. I decided to try out salon 730 to get them done. I took the first available stylist and paid for a consultation. At the consultation I was very clear, I wanted my roots done and brassiness toned out. My fine hair had grown out and become really healthy during quarantine and I wanted to keep it that way. The stylist assured me it was 100% doable and that it would be an easy service.
I came back 3 weeks later for my appointment. During the bleaching, she combed the bleach throughout my entire head of hair, and when she washed it out- my ends were white and my roots were bright orange-blonde! Not to mention I had HORRIBLE breakage from having bleach on my already-bleached ends!! I was in tears. She then told me she had no time left in the day and I would have to come back 2 days later. At appointment #2 the stylist decided to tone my hair, which ended up with me having silver/grey hair ends and roots that were still orange-blonde. Both colors in my hair looked awful, unnatural, not close at all to the grown-out sandy blonde I had come in with originally. I was told to come back in 2 weeks and that the manager would then do my hair. I broke down and cried in the car. During those two weeks I had numerous people asked me if my hair was the result of a horrible box dye incident. At appointment #3 I received a clarifying mud mask to get all of the toner out, which my now-damaged hair frizzy and terribly dry. Then I was told to come back YET again. At appointment #4 I was given a "free" haircut to cut off my damaged white ends- ruining all of the new length grown in quarantine. The manager then gave me a shadow root and a glaze to attempt to even out the color. Finally my hair looked decent. But all of the demicolor washed out in two weeks, leaving me with the white ends and gold roots. It was literally a two week band aid fix, and then the white ends and carrot top were back again. The huge color difference and the damage my hair is beyond repair. Two months later, I've now had to cut off 6 inches in total, and my hair still feels like dead straw (despite using all olaplex products). I have to pull my hair up all the time and wear hats in public.
I still have never received a refund from Salon 730- despite the policy they have on their website. My original stylist never apologized or gave an explanation as to why she could not do a basic hair process. I was later informed my original stylist was not as high of a level as the manager, even though she had been doing hair for 10+ years...And yet-it's not like I asked for rainbow hair or even highlights. If she wasn't capable of a BASIC root touch-up and tone, she should've told me at the consultation. That's EXACTLY the point of me paying for a consultation. Hopefully with this review I can spare someone else from the pain I went through. Unless you want to pay $180 to have your hair ruined, go somewhere else other than Salon 730. read more