I am writing this to warn other families about the 'care" provided by Kendra Thompson at the Main…read moreSt East Hartford location. My mother, a vulnerable patient, has suffered significant financial loss and emotional distress under her supervision. While Kendra was supposed to be assisting with housing applications and DSS redeterminations, she instead gained access to my mother's online accounts and changed the passwords, locking her out. During this time, over $400 in food stamp benefits were wiped out. When confronted with the missing funds and the fact that a promised housing application for West Hartford was never filed, Kendra became hostile and unprofessional. To matters worse, the local management (Darcy, Kendra's Supervisor and Joy the receptionist) has been dismissive of these serious fraud allegations, even attempting to "settle" the theft of $400 in essential benefits with a $50 gift card. A police report has been filed. If you have a loved one here, monitor their accounts closely and do not allow this individual access to sensitive passwords or personal identification documents. The way they change case managers and therapists here is like changing underwear. They are not stable for their clients and from what I have seen in other reviews, they don't take the mental health needs of the clients here seriously either. Better yet, find another facility, one who delivers proficient customer service, does not treat your mental health like a joke or just a paycheck for them, and one who won't continue to cancel your appointments last minute with a response time of up to 50 damn years.

I was a patient for at least 10 years. It seemed like I had a new med prescriber every year or so…read more High turnover rate. When I started "seeing" Gina (She only did telehealth), I was highly considering leaving because I wasn't fond of her and it didn't seem like she listened to me. So then I was assigned a new lady, Tia. The first appointment left a very bad impression of her. Apparently I was scheduled at a bad time for her (early AM) and she made it known she was going to have a talk with the person who did it. In my opinion, she was pretty intimidating. I felt like she couldn't care less about anything I had to say. Shortly after meeting her, she went in maternity leave and I decided I was done with IC. I now go to CBHA and feel the med prescriber actually listens to me. It's sad when a once good experience turns bad after 10 years. I'd honestly never go back. Much better places to be seen/heard. And please, no one from that agency contact me. Thank you

Great walk-in and urgent care facility; part of Hartford Hospital…read more Staff are very friendly and helpful; there is very little wait time and the lobby is very clean and quiet; plenty of parking. I have been here many times and always am very happy about the care I receive!!!

Overall, a fantastic experience at the Hartford HealthCare Rehab Center. Everyone working their was…read morekind and accommodating. I had the pleasure of working with Misty Durkee for my rehabilitation from concussion symptoms. Hands down she is the best medical professional that I have ever worked with. I was beyond impressed with everything she's done to help me recover. I highly recommend you ask for her if you are ever in need of physical therapy especially vestibular therapy. Thank you so much for everything!

Horrible stay!!! Morning n mid shift staft where attentive however the third shift neglects you. I…read morewas there for 6days i complained of a huge itch at 6:33p sat to the nurse noone took action , they kept leaving the room with the promise they were coming back. The 3rd shit nurse wanted to give me an anxiety pill, because she claim i had anxiety!! noone took care of till this matter till 12hours after. Because i called my aunt at 4:43a sund to speak to the lead nurse to come see me, that i was itching bad . She told her that noone let her know about it. However when she came to the room,she feared the bumps an blood coming out my skin. She qiickly take action after ignorying me and she knew all along. I wanted help a few hours after due that the itch became stronger, the 1rst shift nurse smirked an looked at me as i was a psyco!!! I became one after , i called 911 had the ambulance picked me up , took me back to the ER!!!! I was diagnosed with "SCABIES " Yes WTF!!!! The same nurse on my rec clearly "said some ppl are itching to" Anyone that have people in there , please check on them daily. Sheets are made but never change ,food is nasty an cold!!!!! I was ignored , and talk to like they want to get into a fight. TAKE THEM OUT! AN I SURE REPORTED THIS AN I DO HAV REC TO PROVE IT!!!!! This is not acceptable

They they only get one star because the program dictates in short,the place sucks. just like Susan…read moreF 80% of the staff here I wouldn't trust with goldfish much less a human as a patient here let me give you readers a first hand account. They don't review charts prior to engaging with the client. the couple of weeks I spent on stool softener in the evening a stool hardener in the morning. Ahh... good times .I've been asking for about three weeks to see the surgeon who did my surgery .the head nurse who was supposed to handle that refuses to follow up. the CNA's. Will treat you in order of popularity. Pray you don't wet the bed ,you will sit in it for a while. I can go on, but I figure you get It

We have had a wonderful experience there. My Mom has been in several times and each time the care…read morehas been amazing - thoughtful and kind. The staff really cares and is eager to implement ideas that may help the patient return to their baseline or better.

Good Evening All, I am writing to bring to your attention…read moreseveral incidents that occurred during my mother's stay at your facility, which I believe require further review and action. I have outlined the key situations below: Thursday, May 22, 2025 - Cellulitis Diagnosis and Treatment: On this day, my brother Andrew and I noticed that our mother was not feeling like herself. Andrew observed that her legs felt like they were on fire. I immediately informed Dr. King, who briefly examined her and diagnosed cellulitis, but did not provide any further details or explanation. Later that day, another provider confirmed the same diagnosis and began antibiotics, but there was no improvement by the following day. I then requested more aggressive treatment. The provider suggested starting ceftriaxone, but it took over two hours for this to be administered. After that, we saw significant improvement by the next day. (pictures attached) Friday, May 23, 2025 - Bathroom Assistance: While visiting Ruth, she needed assistance to use the bathroom. Winston, who came to help, initially assisted Ruth onto the toilet, but then left to tend to another patient. He was gone for so long that Ruth became distressed and started to cry. Despite pulling the emergency cord, no one came to assist her. Fortunately, another nurse eventually arrived to help, but this delay caused unnecessary distress to my mother. Request for Air Mattress: On Thursday, May 22, 2025, I requested an air mattress for my mother. I followed up on Friday and again on Saturday. Unfortunately, the mattress was not brought to her until late Sunday afternoon, which was an unacceptable delay given her condition. (picture attached) Bathroom Assistance and Nurse Interaction: On another occasion, a nurse assisted me in bringing my mother to the bathroom. However, once we arrived, Ruth was too fatigued to use the toilet. The nurse then left to attend to another patient. I was left to manage the situation, but when I tried to assist my mother in getting back onto the toilet, a different nurse entered and raised her voice at me. (the nurse was white and on the hefty side) She insisted that Ruth be returned to her wheelchair and put back to bed, even though I had already nearly helped Ruth onto the toilet. Sunday, May 25, 2025 - Fall Incident: On this date, Ruth fell and sustained injuries. The images of her injuries are attached for your reference. This incident is of particular concern, and I believe it warrants further investigation into the circumstances surrounding her fall. I am reaching out with the hope that these situations will be thoroughly reviewed and addressed. The care my mother received did not meet the standards I expect from a healthcare facility, and I would appreciate any steps that can be taken to ensure better care in the future.

This facility has been in my family for over 60 years. It's my father's greatest love & legacyread more

The Connecticut Department of Public Health (DPH) should really reconsider the operating license of…read moreHughes Health & Rehabilitation. Probably once a state of the art senior & rehab facility back in the 1960's & 70's, this is truly not the case in the present day. My entire family was appalled at the crumbling conditions, under trained "professional caregivers," and many potential health and safety violations. We recently had no other options discharging elderly family member from the hospital. Resulting in two agonizing days & nights not only for our loved one, but the family as whole. We scrambled desperately to locate a qualified, up-to-date post operative facility. Every experience at Hughes left them with low marks of 1 or 2 on a scale of 1-10. The Registered nursing staff is virtually understaffed and over worked. Which leaves much of the "care" to under qualified CNA's to basically run the roost. Not one was hospitable or caring. For example, our family member was left on an uncomfortable bed pan for over an hour, despite numerous attempts to call the staff. To mitigate the issue, we requested a bedside commode. However, the call light wasn't answered again for a good twenty minutes. So our family member made her way precariously to the commode. Then to add insult, when we came in the next day to transfer her another facility, the Commode was still un-emptied 24+ hours later! The rooms are small and under designed for 1 patient, let alone 2, which made both residents very uncomfortable. An old window mounted air conditioning unit struggled to cool the tight space. Halls are narrow and a parking lot for various items, such as, dining carts, pressure cuff carts, beds, wheel chairs, house keeping items (some very filled with soiled bedding). This clutter generates chaos and unsafe conditions for unstable residents needing the use of a handrail. I could go on, but enough said. She was transferred to a 5 star facility that honestly is a DAYdream versus the NIGHTmare. Please do not even consider this facility and subject any loved to Hughes under any circumstances. My heart goes out to all of the remaining patients and residents who have no other means to move on.

they lost power twice in one night. i was sitting in complete darkness. the staff is very rude…read more they lost my medications and then said they were canceled. the food is terrible. you sleep on a mattress that is about 5 inches thick. don't stay here

My grandmother stayed here after a hip replacement and the care was so poor that we took her home…read moreafter 5 days to care for her at home. The facility was disgusting - the smell or f urine was very strong and my grandmother's shared bathroom often had urine and feces on the floor and toilet seat for days at a time without cleaning. Her first night there she fell out of bed at night because she needed to use the bathroom and her call button went unanswered for over 45 minutes; so she tried to go herself. Twice during our time visiting her roommate had to wait so long for a call button response that we helped her ourselves to use the bathroom. The nurses and aids didn't listen to us and while we did meet one lovely aid, the others were callous and rough with the patients. PT was a joke, he rarely came and his sessions were short and useless. I would never ever allow another family member to be placed here.

amazing understanding, caring staff for residents who need so much; great job; very hard work. JIm…read moreM.

Absolutely no facilities is a dirty rotten mess. Your dirty nursing care nursing home care from…read morefrom license should be taken aunt Milford at are the the worst hair ever. It took eight hours to get A to get my mother there on Sunday. The nursing staff stinks the CNA's stink. They're cruel to their patients. They're rude to the families. they don't care about anybody or anything. All they want is the money for Medicare they don't care about their patience. I totally would not put my cat there if she needed to go to rehab.

The majority of this facility is NOT assisted living, this is skilled nursing. Two beds per room,…read morethe quarters are shared. West Hartford Rehab is now under new management, the inside is much more clean due to the renovations. Located in a quieter and safe area outside of Blue Back Square in the center of town on Loomis drive, this is a perfect area to go for a nice stroll around on the sidewalks if the weather allows it. The nurses working during the week Monday-Friday are wonderful, helpful, and take the time to sit with each family during a visit to give quality updates that are 100% honest on the behaviors and health of the person receiving treatment. On the other hand, I am not so satisfied with the staff on the weekends, not as experienced nurses gather at the front desk on the second floor to "shoot the breeze" and tend to administer slightly more medication in the afternoons to "tame behaviors" when they really may just be looking for a break. I have gone to visit at all times of the day, weekdays to the weekend. I have personally had to comment on the cleanliness of my Dad's clothes and standard hygiene. I can say with confidence that I am not impressed overall with the care BUT West Hartford Rehab is the only facility that had open space for my Dad when he needed to transfer, and they are able to provide him with the care he ultimately needs. They are able to handle heightened behaviors of lewy body and frontal temporal lobe dementia, unlike many other surrounding facilities that deem this as a liability...unfortunately the cost of healthcare here (depending on your diagnosis) can run up to $150,000/year unless you file for title 19 and receive medicaid!

Ginny , the social worker , is a fantastic person. Nate ,…read moreArchie and Judy are great RN's Ms. Green is a great CNA However , if you are over six feet tall and use a wheelchair you will find the room too small.. Also there is very little closet space . Four people share a bathroom , that can be stress full . If you get a bed by the window , trout brook looks great .