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    Sally Beauty

    3.0 (2 reviews)
    Open 10:00 am - 7:00 pm
    Updated 1 week ago

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    4 years ago

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    Ulta Beauty

    Ulta Beauty

    3.3(19 reviews)
    0.8 mi
    $$

    Summary of Incident at Ulta Beauty Salon, Yulee, FL Date of…read moreInitial Visit: February 2, 2026 Location: Ulta Beauty, 463911 E State Road 200, Yulee, FL 32097 On February 2, I consulted with stylist Jessica at the Ulta Beauty salon in Yulee, FL, regarding the installation of hand-tied hair extensions. Two weeks prior, I had paid $400 at another salon to have my hair bleached blonde. I showed Jessica my blonde hair and the matching blonde extensions ($200 purchase). She scheduled an appointment for February 3 at approximately 2:00 PM and recommended toning my hair, describing it as "a touch warmer" than the extensions for a seamless match. On February 3, Jessica proceeded with the toning but accidentally applied a dark brown dye instead. Upon realizing the error after partial blow-drying, she attempted corrections: * A clarifying treatment under a heat lamp, followed by washing (ineffective). * A first bleach bath, during which she informed General Manager Jen of the issue. Jen introduced herself and promised further discussion. * A second bleach bath. After these processes, my hair emerged as a bright copper orange-red, with the original blonde color completely stripped and significant damage evident (hair snapping off). Distraught and in tears, I questioned how this occurred, emphasizing my recent $400 blonde treatment and desire only for extensions. Jessica falsely claimed I did not arrive with blonde hair, even after I presented time-stamped photos from the previous day proving otherwise. She then insisted, "That's not what you came in here with." When I suggested reviewing security cameras, Jessica walked away and did not return. Manager Jen appeared annoyed, rolled her eyes, and asked, "Ma'am, what do you want us to do?" She offered only a no-charge consultation with a senior stylist in the coming days and waived fees for the current visit. No further immediate remedies were provided, and I left with sopping wet, unfinished hair. That evening, my husband accompanied me back to the salon to request a signed written account of the incident for documentation. After a 20-minute wait, Jen claimed she felt "attacked and unsafe." We calmly requested she contact her district manager to mediate. After multiple refusals and a 45-minute delay, Jen provided a claim number (4A26022 IRCPOCO) and phone number for the claims department but did not connect us to higher management. On February 5, the salon's Experience Manager called to cancel my scheduled consultation, stating they would no longer provide services to me and that the claims center head would contact me that day. No such call was received. As of February 15, despite ample time, Ulta and its claims department have offered no communication, resolution, or compensation. My hair remains severely damaged, requiring: * $710 for new red hair extensions (to match the unintended color). * $400 for installation of the new extensions. Total Financial Impact: $1,710 ($400 prior blonde treatment + $200 original extensions + $1,110 post-incident costs directly resulting from Ulta's error). This incident involved professional negligence, false statements by staff, inadequate remediation, and poor customer service, leading to emotional distress, humiliation, and financial loss. I request full reimbursement of the costs, compensation for hair damage (including restorative treatments), and an apology. Ulta must address this promptly to prevent escalation.

    I was Christmas shopping for my wife and was given a list that included pictures. When I entered…read moreAmber greeted me and asked if there was anything I needed help with. I told her that she may regret asking. I broke out the pictures and she was amazing at helping me find everything on my list ! Except one thing that was sold only online but found an excellent substitute. As a man I can say that everyone here has helped me every time I am in need . How ever Amber went above and beyond today! I am very grateful!

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    Ulta Beauty
    Ulta Beauty
    Ulta Beauty

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    Willow Beauty - Find Men's Grooming products at Willow Beauty.

    Willow Beauty

    5.0(1 review)
    6.0 mi

    One of my favorite stores in FB. Great place to find all my favorite clean beauty brands! Highly…read morerecommend.

    From the owner: Willow Beauty is a large beauty & cosmetics store offering makeup, skincare, haircare, nailcare,…read moresun protection, bath & body, fragrance, essential oils, beauty tools, appliances, men's grooming & more. Shop us in-store or online at willowbeautyamelia.com We offer a wide range clean beauty products with many traditional, popular & trending beauty brands. We have trained & experienced Beauty Advisors who are happy to assist you with your beauty choices. Our brands have been researched & carefully chosen to provide only the safest & effective products for our customers. We prefer ingredient conscious brands and love our brands that completely say “NO” to the “Dirty Dozen”. All of our products are always cruelty free. We strive to make your visit an enjoyable & memorable shopping experience and we hope to become one of your favorite places to shop on the Island or at our shopping portal at willowbeautyamelia.com/shop Willow Beauty offers makeover events throughout the year with our off-site, Professional Makeup Artist Rebecca Major. We are also the home of the Beauty Lab offering permanent & semi-permanent Lash & Brow services. Call us at 904-775-5794. Willow Beauty is proud to give back and supports the local community. We are located on Amelia Island at 1881 S 14th St Suite 1 in the Palmetto Place Plaza. (The second plaza over from TJ Courson Rd & S 14th St. located next to Island Hair Co & Passion for Pooches ) We look forward to seeing you soon!

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    Willow Beauty - Willow Beauty Store

    Willow Beauty Store

    Willow Beauty - Find all your favorite clean makeup brands at Willow Beauty.

    Find all your favorite clean makeup brands at Willow Beauty.

    Willow Beauty - Willow Beauty carries all your favorite brands, including OSEA Skincare & Body Care.

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    Willow Beauty carries all your favorite brands, including OSEA Skincare & Body Care.

    Massage Theory - YULEE - Massage Theory

    Massage Theory - YULEE

    4.8(51 reviews)
    0.4 mi

    I go to Massage Theory in Yulee quite regularly, but it's my first time Erin has done a barefoot…read moremassage. At my last massage she mentioned we were in a different room because she was doing a barefoot massage and the poles were best for her in that particular room. Of course I had to try it and it was wonderful. I did a 90 minute massage with about 1 hour Swedish and 30 minutes barefoot. The barefoot massage felt like a deep tissue massage but better, no not better but deeper and the coverage was more all at once. It's the only way I can describe it. When Erin hit my shoulders it was like the sweet spot, I made sure to let her know too, got some extra footsie up there I believe. I can't describe how good the barefoot massage was! It's not a massage I would have regularly but it will be a specialty I'll do ever so often. Love going to Massage Theory and having Erin as my massage therapist!

    Buyer beware. They sold me a gift card, during their promotional period, and then a few months…read morelater... with no notice... shut their doors. They moved almost an hour away from me and expect me to drive an hour for their services. They tried to "make it right" by offering me CBD upgrade that has zero value to me and cost them next to nothing. The gift card has $390 on it and cost me $300 to get it. They told me gift cards are not refundable and they posted it on their walls. Why would they let me buy the gift card if they are going to shut down? if they didn't know... then why didn't they do the right thing by their customer that doesn't have easy access to their location? When they move locations... they are changing the terms in which i bought and intended to use the gift card. She let me know that if I would have just prepaid the service (which was never offered) instead of buying a gift card... that they refunded those. So what is the difference? It's just a way to screw over their customer. I would not give them a single penny and I never will again. I stopped in their office yesterday because it was a coincidence that I was in that area. I'm never out there and only was because I wanted to see Amelia island for my 1st time. She let on like I drove all the way out there just to ask about my gift card balance... which would be stupid considering we have phone calls. Any business that shuts their doors and then holds their customer hostage on a gift card he can't use without a huuuuuge inconvenience... is not a good business to support. They won't even make an exception when they changed the terms. I will be taking further action with this unless they fix the problem immediately. Please spend your money somewhere else unless you don't care about your own money. There are plenty of massage places to go to and don't fall for their gift card promotion scam either. Because if they decide to move to tallahassee... they won't let you know and then tell you they don't refund gift cards. So they get to keep your money. Horrible business model. Clearly does not care about their customers at all, despite the smile on their faces when you walk in. Just know... when they change the rules... it will always screw their customer over. Attorney General's office is currently looking into this for Consumer Protection.

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    Massage Theory - YULEE - After the massage

    After the massage

    Massage Theory - YULEE - Waiting area

    Waiting area

    Massage Theory - YULEE

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    Sally Beauty - cosmetics - Updated May 2026

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