Because I can't give it 0 stars. We received a haircut gift certificate from a charity event and when I went to redeem it, the salon was locked with no one inside. I had called to setup the appointment and seemingly never had any pushback from the owner/operator. Only after mentioning the certificate did I experience issues. I called the number on the certificate and the number online both multiple times and expressed my frustration as well as my desire to potentially reschedule. I received no calls in return. I don't know if they are out of business or what, but if you're not willing to honor the certificates that you give up for charity, then don't pretend that you're doing charity... I wish I could judge them based on their hair cutting ability, but alas... read more