They have good products. Good luck trying to get someone to actually help you in this "Sally's " store. I have been to several others in different towns, the Associates "Normally" will come up to you and ask if you need help , if you are finding what your looking for? Not here. It's self serve. The staff is friendly enough during check out, they do stop talking to each other then to show a little customer serve. They sell what I need, it's not a far drive, I can locate it in the store and it's clean. Clean is one star alone. read more

I used to be a regular at Sally starting when they gave you an actual Rewards Card for points on your purchases back in the day. Then I started buying products online especially before and now during Covid (it's a small store, a little claustrophobic even) because I had problems finding what I wanted and the staff were never that helpful (you'd get that look like you were annoying them). Unfortunately, that hasn't changed & it's gotten worse. The nail supplies used to be in the front of the store for many years but now it's all hair color supplies in the front, in the middle and in the back with only a very tiny selection of nail polish, files & supplies (so we'll hidden I had to ask again where they were). I went there, hesitantly, after a hair salon recommended I go to look at the Wella Hair Color & Developer and swore that the staff would help me choose a color, answer any questions I might have about ingredients (allergic to Glycerin) and how to do the coloring system since it's different than L'Oreal that I used when I couldn't get to my hairdresser. Just as I thought would happen, I got very little help or assistance. I had to keep going from the front of the store over to her in the middle of the store to ask where I could find certain items that I had saved as Favorites on their App. I asked for help choosing a color and was told to pick what I think I might look good on me. I had questions about products I picked out but again, she wasn't that helpful especially when another worker came in and they started talking while stocking products. Oh and the young woman told me to go in YouTube to see how to put the hair color & developer together, etc. So if I do go back to Sally, it'll never be to the Wallingford store, ever. Hopefully the Hamden or another town's branch will have more helpful staff and a better store layout so it's easier to find products on my own. read more

Very rude and not helpful at all. Shelves were bare and nothing in stock. Girls at the front were too busy talking to each other than to help a customer. read more

I don't know why people complain about this Sally's. Every time I walk in, someone greets me and asks me if I need help. I have gone home with more questions and called and they help me work through it so my hair comes out great. I love the staff there. read more

I needed hair dye and last minute came to store They waited for me Lisa and Princess. I was so appreciative and they were so pleasant. Something you don't see very much in retail. Thankyou to Lisa and Princess read more

Went to Sally's for some braid spray and they tell me that the don't carry "that type" of product. I'm asking my sistas and other friends to PLEASE boycott this particular Sally's and not give them our hard earned dollars. Happens way too often over there. read more