Just left this Sally's and customer service was poor. I usually go to the Sally's in Stockton but since I was in Lodi I decided to stop by theirs. Two ladies were at the registered. The one on the right told me to go to the girl on the left even though nobody was there but one other couple that was still shopping but I didn't say anything I just went to that register. The girl ranged me up I paid and she handed me my receipt. I asked for a bag seeing as I had 6 items she hands me a bag so I can put them in the bag lol I have never had this experience at Sally's ever and I can see why nobody was in that store. Will never return to that one again! read more

I would never go to this location if it wasn't the only one in town because the customer service is absolutely horrible. Everytime I go in there the girls working act like im a bother, that is if they acknowledge my presence. They never say thank you and are never friendly but you can always expect bad attitude. read more

Amazing cust service!!! I had to call a few times but that's assuming they were busy bc the lady that answered was super nice and she even double and triple checked my order for me! :D read more

Worst costumer service ever. Employees seem to be in bad moods off the bat. If u don't like helping ppl find another job

I Picked up a large online order at Sally's in Lodi and the purchase went perfect. The store had more items in stock than the other stores. The staff helped me find other items and even helped me take the purchases to the car ;) . Also had to return/exchange 3 items because I got the numbers mixed up and they were great about exchanging them. Both of the staff was very helpful and considerate. Cleanest Sally's I have been to. Will be making our future purchases from them. Thanks Sally's in Lodi :) read more

Unfortunately, when I went to Sally's today around five something I did not get the customer service person's name. She was extremely helpful, professional, and friendly. I was kind of amazed because she was young and I didn't expect her to know the products like she does. I just want to say thank you young lady and to let you know you can do anything you want. read more

Two of the ladies that was working there was very RUDE and DISRESPECTFUL. I will never go there again. I will buy my hair products at Walmart. They need to look at themselves in the mirror before making fun of people. read more

Always friendly and helpful to me! Sorry I don't have 85 characters but they are real good!

Not very helpful customer service. First timer looking to dye my hair with box dye did not help me find developer walked away when I asked for help will not be giving them my service again read more

Too bad there is not an option for zero stars. This store has consistently had terrible customer service for years. I much prefer to order online, but there are times that I need to run in for an item or two. Getting someone to help you is hit or miss. And when you do ask for help, it's almost like you are bothering them. And by all means, don't waste your time trying to do an online return here. They either don't know what they are doing, or they act like they are annoyed that they have to do it. Management needs to do a better job of training their employees. They shouldn't have to call someone to get help doing a transaction. read more

I went here back in September and the girl that worked there looked over at me and did not say "Hi" or anything like that just gave me annoyed look. I ignored her lack of welcome and looked around the front of the store for a few minutes. Against my better judgment I decided to ask her a question about a product I was looking for. She was helping someone else and I politely waited until she was done talking to the other person. She headed to the register and I stopped her and asked her about the product that I was looking for. She was very snotty with her answer and acted like I was bothering her. So, walked out of the store and will never return again. I will try the one in the Trinity Parkway shopping center hopefully I will get a better welcoming experience than I got at this store. read more

I've been here twice now, and I'm happy to say I'll be coming back again and again! The sales associate, Kiana was very helpful and knowledgeable and assisted me in finding exactly what I needed! Very clean store too! Lots of new and shiny products! :) read more

This store is conveniently located. The staff is hit or miss. Sometimes you are greeted & asked if you need assistance. More often than not you have to find someone to help you find your particular item or even check out. I've waited, more times than once, for the staff to come & ring me up because they were too busy chatting in the back. Why do I give it 3 stars? Because it's Sally's & they always have the type of hair products I need. The generic brand is the same as the name brand. You save a lot of money. That is why Sally's gets 3 stars from me! Hopefully I can update this with a better review on customer service in the future. read more

I know it's the end of your shift and you want to go get your drink on but I rushed and made it by 3 minutes before closing and you had your report on the counter with your till counted ready to go, door locked. This bitch even left the parking lot before me! I guess I'm old school when it comes to customer service and work ethic read more

If I could give zero stars, I would. I went into this Sally's with my sister to buy some toner. I had a question and one of the women working there (who I later found out was the manager, her name is Britney) was kneeling down putting some products away on a shelf. I said "excuse me miss" and she responded with "uh huh" with an attitude.. I looked away baffled and said "it's ok, I'll figure it out in my own". She walked away and very loudly said to her coworker "well if they were just patient I could've answered their question in a second" My sister then said "excuse me, there's no reason for you to make a comment like that. It wasn't about patience, it's about the way you responded" She then began to get bey loud and confrontational!! I told her I had been in customer service for many years and that she should never speak with a customer that way. She said "believe me, I'm sure I've been in customer service a lot longer than you". We found out she was the manager, and I said "I guess I'll have to call corporate". She responded with "you go ahead and you do that! I'll write down my information for you". One of the worst customer service experiences ever!!! I called and filed a complaint, and will be speaking with her district manager later this week. read more

Was very happy with my visit last week. Nice, cool air conditioning to walk in from the 100+-degree temps outside! Cashier and one other staff member both greeted me, asked if I needed help. At first I did not, but wondered if they had a certain shade of nail polish in back. They did not, but offered to order it. Also tried to help me locate another item, which was out of stock, but again, offered to order. When paying, they noted I was $1 away from getting a free tote (I declined, because I have way too many totes). Note: They receive their shipments on Thursdays, so there may be boxes/staff re-stocking shelves in the aisle. read more

Cleanest store. Thank you for always having the products I need. Manager was super helpful also.

Clean store- very knowledgeable worker- Brittney- check out was quick- I recommend this store for all hair needs!

Love this store, everyone was very helpful in finding what I was looking for. Very clean and customer service oriented

So I go to sally beauty supply all the time for hair dying supplies for my sister and I! Tonight I went in to get some dye for my hair and the cashier asked me "when my baby was due" and when I replied that I'm not pregnant she says "you're lying" I have never been in such a hurry to leave a store and so embarrassed in my life! That is just disrespectful she didn't even apologize at all! I won't be back to this sally beauty supply ever again! read more

I typically don't go on Yelp to write a bad review but the girl working was so rude I almost confronted her. I was in there 8/3/16 at 4:45pm I went into Sally's to get some hair dye. She asked immediately if I needed any assistance and I said "no thank you and smiled." She then rolled her eyes and huffed at me. As I proceeded to check out I slid my card too early and she gave me attitude and said in a very snotty way "it will tell you when you need to swipe." Very rude girl, the manager needs to speak to her about her customer service skills, she had such a terrible attitude. She didn't have a name tag but she was a Short girl, Hispanic, with black hair. read more

The Staff is horrible. I only go there if I am desperate. I try to use one of the Stockton stores. The Hispanic short girl is the WORST employee EVER! She rolls her eyes a lot and whispers to her fellow co workers as if she is talking bad about the customers. Last time I was in there the employees were talking about another co worker and saying not very nice things. This store needs a NEW staff. I really like Sally's products but it's really not worth the treatment you get when visiting the LODI Sally store. read more

Store it's self is small and stocked with good supplies, clean, and easy to find products.. The two star is because of the not to friends staff.. they don't even greet you!!!! If you have question you have to go hunting for them (half the time they're in the back chitchatting!!!!) they just walk past you without asking if you doing ok or need help... but anyway good little store. read more

I went in looking for a rose gold or pink-ish toner for my hair. I had an ombre with my natural color on top (level 7-8) and blonde on the ends (level 4-5). The girl gave me blond brilliance in strawberry. She told me it was a toner only and won't lift. Well guess what?! I am now darn near platinum blonde at my roots with some pink on the ends!!! Avoid at all costs, they don't know what they're talking about. Lesson learned, I will never try to retouch my hair at home again!!! read more

Usually love this store but was very saddened to be treated so poorly by the manager, Brittney. Went in to purchase a product I have only purchased from that store for years. They said they didn't carry it and never had. Instead of taking the time to question or help me they made me feel like I was stupid and didn't know what I was talk about. Then Brittney said, we have this and pointed out to the product that I was looking for and proceeded to tell me it's been discontinued. Like she was covering up for not knowing her products. She was cold and rude from there on. I told her that it looks like I won't be coming back and her answer was , good!! We don't want you wth? What kind of manager tells a customer that? One who is unhappy with their job which was evident since she was complaining about it to another worker. Also had to take a snack real quick in the office which showed how obviously hungry she was because it was so loud!! ‍ read more

Sallys is within easy distance of other places I frequent, such as Target and Chipotle (both across the street), making this location a convenient place to get my beauty basics. I love that they care the kind of home wax products that I like to use as well as several nail care options. read more

Although, two of the employees greeted my friend and I and asked if we needed help the moment we walked in the store, the person who seemed to be managing/supervising was absolutely rude. It was clear we needed help and she was standing in the back aisle facing us texting on her phone. Finally, we asked and because we interrupted her, she was rude and condescending. Before we checked out, we checked on one more thing. As we were asking one of the other employees, the rude supervisor yelled from the back "we don't carry that product". So unprofessional. We will never be back and will go to Ulta next time. Customer service goes a long way, honey! read more

It's sally what can I say. City to city the same product and service. Keep up the good job

The store manager is rude and for lack of a better word, ghetto. She was on the phone talking very inappropriately while I was there with my children. The product she suggested was defective and when I had to exchange it, she was extraordinarily rude. I ended up returning it instead due to the way she treated me. I tried killing her with kindness and still she was absurdly rude. Unless there is something in this store you can't get anywhere else, I would not shop here. I am sure that you see the pattern that this is due to racist employee treating people poorly because of their ethnicity. read more

This store is the cleanest Sally's I have ever been in. It is always stocked and neat. I don't understand all the bad reviews... the manager has been there for years and is very knowledgeable. Her staff is always helpful and pleasant. At Other stores the staff acts too busy to help people. I drive from Stockton just to go to this store. Keep up the good work! read more

I went in there February 12 to be exact and the girl behind the counter (a short girl with black hair) was sooo fucking rude as I was asking her a question she rolled her eyes and turned around I was looking for abhair product and she gave me the wrong stuff worst service ever! read more

My hairstylist recommended Sally Beauty Supply for products to help with some new highlights. I looked around the store for a bit trying to find the products myself but when I couldn't do so, I asked for help. I walked in a few minutes after the store opened and there were two employees standing at the registers. Neither one of them greeted me. When I asked for help, one of them pointed down an aisle and said "it's in a purple bottle on the top shelf." I walked down the aisle and proceeded to locate the purple bottle. Well, it was not what I was expecting so I walked up to the counter and asked if I had the right thing. I mentioned that I was told go get purple shampoo/conditioner. The same cashier, with a slight attitude, starting talking about toners and stripping of hair and things that I did not understand so I told her that I had no idea and that I was told to get purple shampoo. She then proceeded to talk to me again about stripping color and she said something like "isn't that what you are looking for?" (her head was even tilted to the side a bit, I wanted to laugh out loud). My response was that I just paid good money to have my highlights done so I was not looking to strip the color out. I gave up. Grabbed a different product on my own, paid and left. I won't be going back. I'll spend a little more money, drive 20 minutes and go to Ulta. read more