1. Sally Beauty

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Klamath Falls, OR

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Sally Beauty

3.7 (3 reviews)
Closed • 10:00 am - 8:00 pm
Updated 3 weeks ago

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Ulta Beauty

Ulta Beauty

3.0(2 reviews)
0.9 mi

I absolutely love Ulta! The staff is friendly and knowledgeable about their products. The store is…read morewell kept and clean. I highly recommend Ulta for anyone's beauty/self care needs. I am so happy that this business is in Klamath Falls.

I went in the store to return a perfume, I got information prior(asking if I could return my…read moreperfume without a receipt but using the information on my ulta account). The cashier at the time said yes, as long as it's 80% full and not broken, and I was like cool I've used it twice, it stinks. I drove home and brought the perfume back, the lady that helped me the second time (a heavy set alternative/emo looking girl with wild dyed hair I think silver) was not very good at customer service, and she was the manager, I walked up with a smile and a cheerful greeting (because I do have good customer service) and my request to return my perfume. The way she looked at me and gave me a fake smile I could already tell that the girl wasn't going to help me. She looked for a box to scan the sku code and said she didn't have it therefore she couldn't do the return, she also said it was because it looked open. I called customer service and they said that the return should've been possible, I came down to a different store and they did the return with no issue, not needing the barcode from the box, they just got it from the computer with no issue and no sass. I used to go in and pick up products because I liked how calm that store was, I never minded the ladies followed me and stared me down, cause they thought I was going to take something. Because I knew I was there to purchase stuff, but not being able to return something I purchased at the same store, because the girl didn't want to do her job and just wanted to profile me, is not okay. A person like that shouldn't work customer service and definitely shouldn't manage a store. People shouldn't feel bad where they go purchase their products. They should get better training so every store can go ny the same policy, they should, but I guess it wasn't thorough enough.

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Ulta Beauty
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Sally Beauty - cosmetics - Updated October 2026

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