Salem is a wholesale fabricator. They take no responsibility for delays from either the quarry or the stone cutter/finisher, those are supplier operations. Salem's position seems to be "it is out of our control". They routinely miss targeted progress dates with no communication and no plan going forward except to wait.
The regional sales managers purportedly have the authority to make accommodations to recover from missed commitments, however the one responsible for my order was overruled leaving us hung. On their web site they claim timeliness as a prime feature of doing business with them. Nothing could be further from truth. A memorial we ordered, initially with a 6 month lead time, has not been delivered in 11 months. There is no plan except to allow things to progress to completion. On their site they make claim to "what drives us" touting "families rely on them to deliver a meaningful experience" suggesting they understand the emotions surrounding a memorial. Again nothing could be further from the truth. Their actions imply "you will get it when you get it, we don't care how this impacts the grieving family, and if the surviving spouse does not live long enough to see the stone placed...to bad for her." read more