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    Salem Insurance

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    2 years ago

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    Shane Stewart - State Farm Insurance Agent - State Farm Logo

    Shane Stewart - State Farm Insurance Agent

    (4 reviews)

    I am going to share a story with the internet. After hearing it, Shane Stewart himself said "I do…read morenot know what you are talking about." Don't worry, Shane, I will help you understand why your company failed me! :) 1. A gas fire started at my dwelling. I did not have a fire extinguisher, and it burned my dwelling to the point I could not live in it. 2. State Farm collectively left me in limbo for two days; I did not know if I should stay in a hotel or go to my parent's house, which is four hours away. They changed their mind several times. 3. I was told by Shane's office on the first day to keep my receipts and stay in a hotel. 4. On the morning of the second day, I called phone number 844-458-4300. Shane's office supplied me with this number. The representative, Ben, told me they would not pay for me to stay in a hotel. 5. Right after #4, I called phone number 972-600-1816. Shane's office supplied me with this number. The claims adjuster, Sage, told me the city (not any around Marble Falls) would need to declare it unlivable. 6. Right after #5, I called that city. They had no idea what I was talking about. SAGE LIED TO MY FACE! 7. I went to an office in that town to try to get help. The person there actually helped me, and I got everything resolved by them. I ended up showing the damage through an app on the phone. 8. Shane sends an email to my parents (which I did not give him permission to send it to my dad but rather my mom only) saying I need to calm down basically. No Shane, we are going to have a little accountability. I put photos in here so people can see that there was NO WAY I could live there. To keep me in limbo for two days without being able to answer a single question is ridiculous, in my opinion. Furthermore, I think they should pay me a salary because I made them do their job. In my opinion, Ludicrous and Jake were not there for me. From what I can tell, Shane does not care about this indisputable fact! Please do not throw me in jail, King Shane Stewart of the Highland Lakes!

    I have been insured by State Farm for most of the last 30 years. My previous agent, for most of…read morethat time had always treated me with dignity and respect. Now, I am in Texas with another agent SHANE STEWART and I don't even have the words to express my sincere thankfulness for his ABOVE AND BEYOND attention to someone insignificant as me. I wish I could give him, his wife Kara, and their staff 10 's, and let Shane know that the way he runs his business, IS FAR BEYOND anything that I ever expected from an insurance agent. I am so grateful for your support and integrity. WOW! Thank you so much Mr. Stewart for caring about the small things and treating them as they are as much important to you as the big things. There are not many like you. Thank you again, for being my State Farm agent.

    Salem Insurance - homeinsurance - Updated May 2026

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