Absolutely not cheap. Says delivery is £15, but its actually £39.99 They say you're buying a 2 units, but that means 2m2, not 2 boxes. Extortionate pricing. They wanted me to pay another £60 to have half a box (2 planks) sent to me due to THEIR lack of clarity. Absolute rip off. read more

Cant complain, goods arrived on time and recieved what i ordered. Delivery driver was helpful. Value for money all round read more

Never again. For the first time in my life, I ordered flooring online due to on-going knee surgery. I received no delivery date or time informing me when the order would be delivered. Today I recieved a random knock on the door, the delivery driver and the flooring - Brilliant. The no so brilliant part, he unloads the wooden pallet from the van, puts it outside the house on the public footpath and then LEAVES. Leaving my £250+ order in the street, on a used public footpath, where it sat for three hours until was able to organise two young men to help move and carry the order into my home. Sent a complaint through email, to then recieve this reply from a member of staff - Good Morning, Thank you for your email, Firstly regarding the delivery date, Our Terms and Conditions state your Standard weekday Delivery will normally arrive between the hours of 9am & 5:30pm Monday To Friday. You are able to supply your preferred day by email or contacting us on our Free phone number. Ours T&Cs do also state - We may use a third-party delivery company, and as such all deliveries are kerb side only. They are only able to deliver flooring products to the outside of your home. Along with this our Heading does advise we offer Contact Free Delivery. If we had been made aware of your situation we could have requested a driver arrive to provide a bit more help in arranging the pallet to be put into the garden etc, However the drivers are not insured to enter any properties which is why we advise this on our T&Cs. We do hope you find help in getting your goods into your property. I had attempted to call however a voicemail has been left. Thank you, Kindest Regards, Courtney Well Courtney/Sales Flooring Direct, more fool you, because I will certainly not be ordering from this company again and would strongly discourage anyone else from doing so. read more

With an unexpected move and not a lot of cash to spare, a friend recommended Sale Flooring Direct. I contacted them last Monday and within a week they came and then I got my entire living room flooring fitted. I highly recommend, quality service! Thank you. Boujee on a budget! Sydney read more

For quality hardwood flooring.... go elsewhere. On initial inspection of the maple flooring I ordered, everything looked great so myself and a joiner I know commensed glueing and laying the flooring throughout the whole downstairs of my house. Halfway through flooring, we noticed that the lines had started to run off and some gaps in the flooring would simply not close even with clamping. What we discovered at this time was that the individual planks of flooring were different widths, this meant our plank line down the house was not only running off but was becoming wonky with significant gaps between the varying widths of planks. On contacting SFD I was told that by laying the flooring I had accepted this quality and all they would do was replace the planks with the problems, obviously this was completely unfeasible as over half the flooring was already glued and wonky. Absolutely no offer of any kind of reimbursement even though their own terms and conditions state "We cannot accept any refund on any products that are not still in the original packaging and will not refund a floor after it has been fitted or opened, unless a product fault can be proven." I sent them several images proving the product fault and was still only offered replacement boards . I am now having to proceed with small claims court to recover some of the money. AVOID AT ALL COSTS!! read more

Do not use this company. Ordered and paid extra for next day delivery. 3 days later still not delivered so cancelled. 1 month later still waiting for my £584 refund and they do not reply to emails. read more

Great service from start to finish. Amazing floor, just what i wanted and the girls in the office couldnt have been more helpful. A++++++++ read more

Ordered & was sent 7 boxes of flooring. All looked identical, it was only when my fitter came to fit them that, upon opening the second pack, realised we'd been sent 2 different click systems. Informed by SFD when I raised the issue that it's basically my own fault for not noticing that two identical boxes were different because of the word plus on two of the boxes, something which would have meant nothing to me as the website only sells this colour in one range, so I would never have even considered that the two could be different ranges. Overall, I'm now going to be out fitting costs as I have to pay to have my hallway done as we didn't have enough flooring due to the mix up, the cost of acquiring one extra pack of laminate from a local supplier at double the cost I had paid from SFD (sadly I couldn't afford a second pack from the supplier at that price so had to just get the bare minimum to do one room). SFD openly admitted that even their own staff weren't aware that they had two different types of flooring there, so how am I, as someone who isn't trained in flooring, expected to tell the difference? SFD offered to collect the two incorrect packs and refund, but made no effort to address the additional costs incurred and just kept saying "not our problem, it's your own fault for fitting some" (even though I would be out of pocket even more if I had stopped my fitter once we had noticed the issue, as I would have had to pay for his time to fit my bedroom AND hallway twice, as opposed to just the hallway!) As an aside, their delivery was awful too. Turned up at 7:30am (website advises 9-5 delivery slot, and so I would have thought anything outside of these hours would be notified in advance) and dumped the palette of floor, in the rain, blocking my neighbour's car about 5 mins before she had to leave for work. My neighbour then had to help me bring the flooring in as I had only arranged to have a family member over from 9am to wait in for the delivery as I am unable to carry heavy items myself. read more