I had them come out for troubleshooting. When i asked them any questions they said "pay the service…read morefee" when i asked when they were going to repair or get parts to repair it. I was only told "pay the service fee" The person didn't know how to communicate and only say "pay the service fee" I tried to call and schedule the repairs but they don't awnser or return phone call. I only went with this company because it is through my warranty. I would NOT reccomment this company to anyone. Don't waste your time.

Needed a whole new hybrid unit, inside and outside. John was exceptional. The old unit left in the…read morecondo was horrible and there were so many things wrong that we didn't realize until it finally stopped working. John, James and Kyle went above and beyond the original scope of the work to do a proper install. Needless to say we now have an amazing unit done correctly. He and his crew are meticulous, neat (cleanup looks like no one was working there) and his recommendations were spot on. A real pleasure to have found him. Hopefully I won't need his services in the future but if I do he'll be my first call. Thanks again.

I filled out a request on 6/26 for estimate on updating one of three R22 central Air systems in my…read morehouse. Filled in all my contact info and after three days no call or email. I understand that this is a very busy season but not a call or email for just an appointment is not good. I do not understand why some companies even offer the option to fill in for a request on their web site. I filled out three other requests and with a day they provided me with an appointment. It's a shame because I liked the puppy sitting with the owner! Update on 07/1 I called again and this time I spoke with Christian who set up an appointment for 7/03 between 1-3pm.

Thank you to everyone at Therm A Trol in Blue Point NY for your professionalism... We are so…read moregrateful. Very dependable company ...we are 100% satisfied with every aspect of a job well done. The H Vac system is great!! Installed perfectly in a timely fashion. Immaculate when the job was done .. Thank you again . Mr. and Mrs. Jim Wenz Bayport NY

I received a quote the next day. But when I tried to book an appointment. I received no response. I…read morecalled the office and left a message. I emailed them and left a text message and still no response. So I hired another company

We had a small addition put on our home and had Joe come in to let us know the best way to cool…read morethis area. He recommended we replace our handler and condenser with a larger unit to compensate for the extra room, plus our equipment was nearing the end of it's life cycle age wise. It just constantly felt like it was running to make the house cold. He also added a supply and return in the small addition. We had the system put in during October 2022. Joe and his team are always extremely knowledgeable and a really nice group of people. Joe has an after hours messaging center which is 24 hours, and his team is always well equipped. Joe himself even came out a couple of times to help us with things. We are very pleased with the work and promptness that Joe and his team provide. A very stand up guy who stands behind his work, and has excellent employees! Highly recommended!

I'd like to thank John and Jimmy from ZSL for their quick and efficient response time and service…read more With exceptional customer service, they explained in detail what the issue was and what they did to resolve it.They are very knowledgeable in there profession, and compassionate about the work. . I appreciate the hard work and effort put forth. Thank you!

Completed several projects this year. All we're completed quickly, efficiently and done right the…read morefirst time. Costs were a bit higher then average, but we'll worth it. ZSL explained everything and guarantees all their work.

I felt at first they were very honest…read more They were here 3 times.. 1. once to fix our thermostat and put in a c wire. So we paid for that. 2.then out a/c wasn't flowing and Travis said he'd will clean the system.. there is no leak. So then we paid for that. 3. After he "cleaned" the a/c it broke again. My husband looked at everything and it was not cleaned out the way Travis said it was. My husband took a wet vac and cleaned everything. I let them know my husband had to clean it. Even though laid a couple of hundred for that. Now a/c broke again. 4. We call again. Explain the issue. Travis comes again. Says we have a leak. We have to do a test. So now we are looking at even more money when we already spent hundreds I call the company who installed the a/c. They looked at it. Fixed it in ten minutes. It was not a leak. I feel after spending hundreds with the cooling company and then having to call in another company to fix the problem they already "fixed", the cooling company should have made it right. I tried calling several times to ask the cooling company to rectify this. I was very kind and explained the situation. I was told Chris would call me back. This was 3 weeks ago. I called 3 times after this.. and they never called Back to rectify.. nor to address the issue. Very disappointing!

Chris and his team installed a high end very expensive system in my house. At first communication…read morewas great and service seemed top notch. Unfortunately after installation I had several issues. At first they came to inspect the problems but nothing was fixed. After a month I couldn't get Chris on the line. My calls and email were never returned even though I was supposed to be under warranty. I have to call another company and pay them to fix the problems that were never fixed by my installer. Might be forced to call the BBB and Dept of State. Very unhappy!

Lots of delays, missed appointments, damages, will not honor warranty…read moreWorst contractor I ever worked with in my entire life ! Stay away!,,

Total life saver! I'm a new home owner. Trying to save on oil, Well, I forgot about all that…read morenonsense during the holidays and ran out of oil over night and the burner would not restart. Called as an emergency and they prioritized me to get same day service. A totally awesome experience. Tech was awesome and got me up and running, I'll be calling for my yearly maintenance with these guys!

It has been a blessing finding Galette Air Conditioning. Their integrity, honesty, customer…read moreservice, and genuine human touch are truly unbelievable. Not only will I continue using this company for my air-conditioning system, but I also plan to purchase a service contract for my heating system as well. I have already referred a close friend who was desperate to find a trustworthy company like this. I highly recommend Galette Air Conditioning to anyone looking for reliable and honest service.

GallettAir's work is absolutely phenomenal! I live in a split ranch and had a central air system…read moreinstalled. From the initial assessment by the owner, Carmine, all the way through the installation and follow-up, their service was second to none. Carmine was thorough, thoughtful and honest. John, Rich, Mike and the entire crew were an absolute pleasure to have in my home. They worked incredibly hard and went above and beyond to ensure everything was done perfectly and that we were completely happy. I have worked with contractors for over 20 years and have never met a team as wonderful or trustworthy as this one. If you're looking for HVAC experts, there is simply no other choice. GallettAir is hands down the best!

I needed my new AC units cleaned in my building bc they were all leaking. Taylor Air was able to…read moreget to me within a few hours. Super professional and sensible pricing.

Greg responded to my email request on a sunday night at almost 9pm within 3 minutes. He offered me…read morenext day service, which I was unavailable for. We scheduled a time. Which I ran 30 minutes late for unfortunately. He was easy going about it, and showed up friendly, and smiling. He was professional, courteous, knowledgeable, reasonable, and thorough. I would highly recommend him to anyone.