Needed an immediate replacement of my kitchen faucet, something that in years gone by I would have done myself. But with age and arthritis, getting on my back and then reaching above my head to work on the thing was a problem. Of less urgency, the operating lever was broken on the water supply shutoff valve assembly to my clothes washer. Connor, along with another tech, were here earlier than dispatch promised. They were both very polite. Two months ago I'd gotten some verbal (non-binding) estimates on the washer machine shutoff from independent plumbers. The price from Ray The Plumber's crew was slightly lower than I expected, and did not involve soldering. The price for the faucet installation was a little higher than I had expected, but after watching how long it took... the price was good. read more

DO NOT USE THEM!! They will rip you off at the end! They will quote you a price then at the end have another issue that needs to be fixed that costs an additional $500 while everything is disassembled so you are screwed. DO NOT USE THEM! PLEASE, DO NOT USE THEM! read more

We call them because we had an emergency the toilet wasn't flushing. They put in two overpriced toilets one worked fairly well and the other did not . We called them back three times to fix the toilet they said was clogged and they blamed my special needs son . They do poor work and they don't guarantee their products the customer service was bad and the person we spoke to was a little bit nasty. They do poor work and don't stand by their products I wouldn't recommend them for anything read more

I have decided to revise my review which I believe will be of interest to anyone looking for a plumber. When the RTP technician was at my house, he didn't make it clear what work he was or wasn't going to do. I asked him to install the fill valve that I provided, at no time was there any verbal communication that he wouldn't. He handed me the iPad to explain coupon price, cash price, debit card price and never explained that he was about to replace everything in the toilet, not just the valve - although I told him the toilet & entire bathroom are new! He also went out to the truck to discuss my estimate with the office, when he came back with the estimate of $1,000 plus tax to replace the fill valve and a small faucet I told him that was way too much. He went back out to the truck again to speak to the office and I was told they would take $100 off but that's it. I told him not acceptable. Do the toilet since it was emergency but I couldn't justify spending $600+ on a small sink faucet for install only, (I was providing the faucet). It is my opinion that RTP prices are too high and at best their business practices of offering different random coupons and returning back to the truck twice is odd. Customers should be offered best price as a standard. Also - I'm adding the RTP - office into my review. I was contacted by Meghan, (she called multiple times cell/home and text within a couple of hours - I called back the same day), to say that I owed RTP a "chance to make it right" because I am a past customer?? Let me be clear, this is a business transaction. I owe RTP absolutely nothing except to pay for service. If anything RTP should've taken into consideration that I was a past customer and didn't. When Meghan the service manager called me, she started arguing and debating me the customer who feels wronged? She was unprofessional and really crossed the line telling me "Ray is so upset over your review"?? If Ray is so upset, he should change his prices and business practices! Instead, they tried to turn this into - the technician did what he wanted because he's the professional?? It was unprofessional to not let me know what exactly he was doing?? Then she tried to say they didn't know why what the technician did was a reflection of RTP?? He works for RTP. To add insult to injury, they then offered me $200 to delete my review, (Which I did not accept)! They actually pressured and guilted me into deleting my review!! There is no "making it right", I wouldn't trust RTP in my house again - another company installed the faucet for $150, not the $600+ quoted by RTP - and after the behavior of the office - calling, texting and demanding that I drop everything immediately to speak to a them when I feel wronged?? I will never use RTP again and wouldn't recommend. Better customer service skills and communication skills needed. Calling me to be confrontational instead of saying sorry for the mistake or misunderstanding really showed a lack of care for the customer. I can't be bought, pressured or guilted out of writing my review. They took inappropriate to a new level. read more

Ray the Plumber - RTP trying to pressure me into deleting my review - Plumbing Near Me - Bohemia, New York

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Made appointment for a leaky faucet. They sent a txt when the technician was on his way. Work was done in a timely and clean fashion. In the end it looks great but got a sticker shock with the final cost. read more

Ray the Plumber - Plumbing Near Me - Bohemia, New York

Work was good; negligence was bad, very bad. Last Saturday, September 6th, I had a plumber from Ray the Plumber pay a visit to repair a leak in the copper pipe in my kitchen ceiling, where he wrote up a quote: $785.70 ($699.00 work, $61.25 tax, $24.50 credit card fee), and proceeded to fix the leak; blow torch, solder, cutter. In Levittown, the Main Water Line is on the front lawn,, ten feet from the house, a 2' X 18", 3 feet deep hole, which must be unscrewed to access it, which is what the plumber did to turn off the water. BAD NEWS: after he fixed the leak, he left the job and forget to cover the Main Water Line for FIVE DAYS, until Wednesday, September 10th, when I mowed the lawn, and almost FELL IN! (I replaced the cover.) Not only did he leave the the cap off the Man Line, he left two wrenches and a 5' long pipe, used to close the water line. By the Grace of God, no one, especially my friend, (who's watching my house), his soccer star son and his friends, who play soccer on the front lawn, and his wife and dog, from falling into the open hole! Tragedy, such as a broken neck, would have occurred had someone fall in the open, three foot deep, hole. Although the plumber's work was good, his negligence nearly caused a major tragedy. For those who live in Levittown, I would say, Stay Away From Ray. read more

Ray the Plumber - Five days, four nights, the Main Water Line top was left off in my Levittown house (And his tools.) - Plumbing Near Me - Bohemia, New York

VERY OVERPRICED... Had a burst pipe and needed a piece of 4" pipe about 12 inches long to be replaced.. the quote that was provided was more than double the other quotes I received. The salesman also wanted me to use Ray the Plumber for a bunch of other stuff like snaking the system and sending a camera down the pipes. He wouldn't repair the pipe until that was all complete.. read more

The best!!! Very helpful. Owns 3 dogs. If you're a dog owner you'll be happy with him. Oh yes.... Very good plumber. read more

Made appointment to fix a leaking shower faucet, plumber came on time but everything else about the estimate of repair was awful! Quoted me around 2K$ which is an astounding overcharge! Contacted another company, and was given an estimate of no more than $800. I used Ray the plumber in the past but will no longer be my go to repairman! Very disappointed!!! read more

I Schedule an appointment with this company and took the day off from work to have the work done. Day of appointment I got a call in morning stating not sure if they will get to me they have a lot of emergency calls( more $$) They will go their best to get to me. Later I called to reschedule appointment rather than sitting around waiting for them not to come. Reschedule for a couple of days later for a 2pm to 5pm slot. 2 pm I get a call stating the plumber is on his way. Fast forward to 2 hours later another call stating they have another emergency and they will get there sometime tonight. 8:20 pm I get a text a plumber is on their way. I took a full day off for appointment #1 and left work early for appointment #2. Both of which the company could care less about. I still have unresolved plumbing issues. I have used this company in past but will never use them again. No care for customers with scheduled appointments. read more

Absolute scam of a place. Had a clog and drain flies in the same bathroom sink so I called to rectify the issue. I was told there would be a $75 fee just for them to come out but would be taken out if I use their service, not a big deal. So a plumber comes with an apprentice. They go upstairs to the sink and says they'll unclog it and the flies should be because of the clog. About 15mins passes and he says he's finished and that he snaked the drain and ran water for about 5min to make sure the clogs fixed. I said okay but what if the flies and clog come back and he said there's a month warranty. That cost $300 for a snake. So a week goes by and there's still flies. I called about 2 weeks later to setup another appointment and the receptionist said that I ll have to pay another service fee but it'll be waived if they have to do work. I said I thought there was a warranty. The woman says the warranty is for the clog and not the flies....... I said that doesn't make sense because I called about both. So she goes I ll waive the service fee to have someone look at it. I live within 5min of this place also so it's not like they're braking the bank on gas. The plumber shows up and said it's going to be another $250 to fix the issue. I said no way should I be paying that. Over $500 for a clogged sink and to get rid of sink flies is absurd. I will never use them again read more

I called Ray to get my main line unclogged. He said my cesspool needed to be cleaned. Misdiagnosed and charged me $77. The cesspool co said cesspool was good and the clog was at main line. I called Ray who refused to give me a refund. Dont use them . I am very upsetsince i had to pay Ray and cesspool company. Double charge for no reason. Stay away. read more

I've used them a few times I've would say that there appointment scheduling is very efficient. when I need a local plumber and they've always answered the phone and here in a timely manner. You can shop around Ray the plumber is local here in Long Island. Big fleet of trucks and Plumbers read more

I called Ray the Plumber to my house to have the tank in the picture removed. It was two pipes that needed to be cut, and the tank carried out of my house. They wanted to charge me $700 dollars. I said no and did it myself in 15 minutes. I also had a running toilet, and they wanted to charge me $300 dollars to fix it. I YouTubed a video, bought the part for $15 and did it myself in 20 minutes. So they ended up charging me $75 dollars for this dude to tell me their whacky prices. This place is a scam. I implore you to go somewhere else. After I wrote my initial review, someone called me and asked me to remove my review, and they would refund me my $75. It is now almost two weeks later and I was not refunded. They offered me a deal to take down my honest review, and they scammed me again. read more

Ray the Plumber - Plumbing Near Me - Bohemia, New York

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Extremely expensive. I called another plumber and was charged a fraction of the price Ray the Plumber wanted to charge me. I would not recommend Ray. read more

​​ we needed to replace a valve in our bathtub handle. We were desperate because we had to keep our water line turned off until it was fixed. We have 2 children that regularly need to shower. Bottom line is the plumber charged us $600 for 15 minutes of work. Highway robbery. read more

Given the entire name, once associated with a political stance, I wanted to like this place because it was funny to me. But, that is not the case and it was not funny. We had a stuck brass vintage-looking gooseneck faucet that needed replacing the O ring. The faucet cost us more than $1000 16 years ago and was of solid brass. Mind you my husband called another plumber, although I told him not to but to fix it himself. That plumber said, "Throw it out." My husband, knowing me, called Ray the Plumber. My husband told him the issue. They sent a young kid, to me, that was probably in short pants when I bought the faucet. He charged us $75 for coming and then fidgeted with the faucet. He said I can't fix this replace it. I told my husband "get your checkbook out if we are going to replace this faucet. He went back to the original plan I suggested and soaked the faucet in Blaster Penetrating Catalyst overnight which unstuck the faucet. He replaced the O ring saving us more than $1000 in today's market. My point is that it would have been better not to come rather than to come and in 15 minutes say throw it out and give me $75! In fairness to Ray the Plumber, I know you are a business but maybe charge $150, take the darn faucet to your shop, soak it in a catalyst, and, return it the next day to reinstall it for my lazy husband! read more

Ray the Plumber is off the chain money hungry. There secretary called me out of state groveling on the phone to get 80.00 for an estimate of work that was not done. This is disgusting; business must be bad read more

My appointment for a leaking tub faucet was originally scheduled with a window of 11:00 - 1:30. As of 2:30 the technician hadn't arrived and I had to reschedule for the following day. When the technician arrived the next day he quoted me about $545.00 to inspect/replace the tub faucet and do a water leak test. This company doesn't provide itemized receipts so I don't know how much I paid for the new tub faucet. The technician didn't have the new faucet with him even though I described the issue in great detail when making the appointment. So I had to sit around for more than 1 hour waiting for someone to deliver a simple tub faucet and the water test involved turning on the shower and observing for leaks. read more

Ray the Plumber sent Tim the plumber to fix my plumbing and he deserves ten stars and a raise. He is the best plumber I have ever had. He explained everything to me what went wrong and how it would be fixed. He assured me everything would be in working order and the price was very reasonable . read more

I called Ray the Plumber for a water leak and their technician Alex arrived in about an hour. he explained everything that needed to be done and the estimate was reasonable Alex was courteous and professional and well represents Ray the Plumber excellant job at a reasonable cost and the problem was no more read more

I am still in shock at being charged $515 for an outdoor spigot replacement. In fact I'm embarrassed that I paid that amount. This job was not rocket science and very easy to get to as the pipe ran along the inside of the garage wall with no leaks. The plumber didn't even have to bend down. I can't say anything negative about the plumber as he is told what to charge the customer. And oh by the way they gave me a 5% senior citizen discount. Linda R. read more

Called them on a Saturday morning to get a quote for repairing 2 shower drains with 2 separate issues. Not only did they have someone here within hours, but by 4pm both projects were completed. Mike and his colleague were incredibly friendly, explained everything in depth and made sure we knew what was going on at all times. As far as price goes, they were right on par with another local plumber that gave us a quote. However, one thing set them apart which I really appreciated... as many plumbers do, they charge a fee for the service call where they come out and diagnose the issue. But if you decide to use Ray the Plumber, that service charge gets credited back to you and gets applied to your final bill. Other plumbers charge you a service fee whether you use them or not, and it stays incremental... which kinda sucks. Yeah I went long... point being, they're VERY responsive and friendly, reasonably priced and do quality work. read more

WARNING ABOUT THE COMPANY "RAY THE PLUMBER" I called this company as we had used them before and thought them pretty good although not the cheapest. Plus they were running a promo: buy a coupon for $100 and get $200 worth of service; good deal, right? The deal expired the next day so I called the night before the expiration date to buy the coupon and book an appointment, which they gave me for the following day. All good; I was impressed! But then early the morning of the appointment they called to let me know the coupon was only good for a FUTURE appointment, not the immediate one. I was shocked because there was NO NOTICE of this restriction ANYWHERE on the promo, nor did they let me know about it when I called to buy the coupon and make the appointment. So when the person who called THE MORNING OF THE APPOINTMENT to confirm told me of the restriction I was stunned into silence. We had cleared our calendars to have the work done that day, it's near Xmas and we are really watching our funds and so we welcomed the chance to save some money. To be hit with this news THE DAY OF THE APPOINTMENT when there was NO CLUE that the promo was no good for that day, was so disappointing to say the least. I told her "Don't you think you should have written that restriction SOMEWHERE on the coupon or promo? Or at least shouldn't the person with whom I spoke the day before have told me about it?????" I certainly wouldn't have gone with them had I known about this limit. The rep explained that the appointer was new and didn't know about the restriction (sounds fishy, right?), which didn't address the oversight of not mentioning the restriction to the deal ON THE PROMO. She said they had to MAIL the coupon to me AFTER I paid for it using cash or check, THEN I could make ANOTHER SEPARATE appointment in the future for a different job!!!!! I wasn't buying it; what business does that and not mention limits???? It felt like it was a "bait-and-switch" and I was livid. I canceled the coupon and canceled the appointment. Besides the obvious deception, after discovering it I thought they should have deeply apologized for the "mistake" (which she did do) and then offered to make good on the deal anyway (which she did NOT do). I wonder how many other potential customers they lost because of this sneaky promo. Now I will NEVER use Ray the Plumber ever again and will warn others away! A terrible way to do business; dishonest and bad customer service. read more

Ray the Plumber - Screen shot. Note last sentence in 1st paragraph "...IF YOU'D LIKE." NOWHERE in the entire email does it mention the limit to FUTURE job. - Plumbing Near Me - Bohemia, New York

This is a follow up to my original review 13 days ago. Since Ray the Plumber never contacted me regarding the horrible and unprofessional way I was treated, I engaged another plumber to fix the problem RtheP FAILED to fix. Turns out, the bowl was not properly snaked. As I had informed him, a small make up compact was probably lodged in the toilet trap. Sure enough, it was right at the start of the trap and with proper snaking, would have been freed to remove. Rather than mess with this toilet further I had a new one installed. Had Ray the Plumber honored the word of his workers, he could well have had this additional work. My lesson is to never trust the word of a company unless it is in writing before the work is started. read more

I called Ray the Plumber because I was having issues with my bathroom drains and boiler. I spoke with Megan and she was a pleasure to speak with. She listened to all my concerns in such a caring manner. She advised me that a technician would be arriving at my home between 1-4. Around 2:00, Connor arrived. He was extremely knowledgeable about the issues I was having. He took the time to thoroughly explain what was happening and why. I felt like he took care of me like I was family. All my issues were resolved. As always, Ray the Plumber is there for me. read more

I originally called to have a wax seal replaced, which was quoted at $500, which is insane. when the tech was done "fixing" the seal, the toilet would no longer flush. the toilet was working fine beforehand. they told me I needed to get my cesspool pumped. Another $550 later and the problem persisted. Now all of a sudden I needed to get my toilet snaked. Another $350 later and the toilet finally flushes again. This company broke my toilet, and then charged me $350 to fix it. They completely took advantage of the fact that I am a single woman who does not know the ins and outs and stupidly trusted "professionals". I would never, ever use this company again. they will swindle you if they think they can. read more

Ray the Plumber has all the bases covered! I was so impressed with the lovely lady that answered my call. Her name is Brook, and she is extremely good at her job. She was sweet, helpful, efficient, and really all around perfect! She arranged for someone to come to the house on the following day that I called. The appointment was exactly when Brook said it would be. Connor was quite perfect as well! He and his helper immediatly put on booties before they entered the house (so considerate!). He was pleasant, professional, and very knowledgable as well! He identified the problem and the solution. His pricing was more than fair, and he completed the job exactly when he said he would! This is truly a company that knows how to run a business, and I would not hestitae to recommend them to the most discerning. read more

What I thought was my dishwasher leaking turned out to be a pipe from the sink behind the wall. Tim showed me exactly where it was coming from. Very clear to see what was going on. It was a pricey job amongst a few other things that needed to be done, but the work was done and I have peace of mind. Plus a year guarantee on the work which is great! Tim was very professional and he had his apprentice with him, Jeff I believe his name was. Very respectful and professional guys. I will definitely use their services again. read more

Rude and completely unhelpful. I ended up paying them $75 for the very unpleasant "plumber" to do nothing except tell me that he couldn't/wouldn't install my tub faucets. When I asked him to help me understand why, he was impatient, condescending, and laughed in my face at my questions. Unbelievable. Terrible experience - and obviously a complete waste of time and money. read more

Everything about the service I received was great. The technician I had, Tom, showed up bright and early, was incredibly nice and helpful, and made all repairs in a timely manner. He also took the time to explain things to me thoroughly and helped with my decision-making process. Would highly recommend Ray the Plumber services! read more

Told me there was a slab leak behind my washing machine.When another plumber was called in it was just a couple of rusted old pipes. 450 dollars and one mornings work compared to thousands of dollars and a weeks worth of work. read more

They were great from start to finish! Fast, knowledgeable & polite. I highly recommend this business.

this company tried to charge me $500 for five minutes worth of work. I threw them out of my house. read more

Ray the Plumber - Stay away from this company. One of their technicians came out to my home today. Tried to charge me $500 for five minutes worth of work. thi - Plumbing Near Me - Bohemia, New York

Charged for an estimate to change the shower fixtures and all I was given was "go buy what you want and we can install it". No suggestions nothing. I overpaid them for a hot water heater a month ago because I was desperate and they could do it that day. I paid over $3300 for the hot water heater that came complete with a dent in the tank. Avoid them at all costs. read more

Double sink in bathroom was clogged. Called Ray the Plumber and Alex arrived the following day. He assessed the problem and quote an estimate. He completed the job, cleaned up the work space and the invoice reflected the quoted estimate. I cannot ask for more... friendly, prompt, clean and completed the job in a timely manner. read more

Followed through on a suggestion to redo main shut off valve in house and then under kitchen sink I am happy that I don't have to worry about anything happening with those valves which were over 30 years old read more

Ray the Plumber - Main shut off valve Perfect solder joint - Plumbing Near Me - Bohemia, New York

Problem: Tub faucet cartridge not sending water to shower. It took four appts. One they canceled late in the day as they were running late after I called them to find out what time they expected to arrive. Obviously I was not a priority. $2000 partly inflated because two technicians came the day of the call. Part ordered. Days later I requested a senior technician. It stopped working again. Was under warranty, I checked to be sure I wouldn't get another exorbitant charge. He said American Standard parts were no longer available and I should replace the system for $1500. No way! I had called 2 plumbing supply companies who assured me they had parts for American Standard. He found the cotter pin inside the unit. Then said they would no longer offer a warranty. The technicians were polite, covered shoes, had an entry mat. I told him to find work for another company. No ethics. There mission statement must be: Show me the money! read more

This is a total rip off. You can get the same service from a licensed plumber for less than half the price. They quoted me $3800 for a fairly simple job. It also took them 45 minutes to diagnose a very straight forward problem. A highly experienced licensed plumber came the next day; diagnosed the problem in 3 minutes; and completely repaired it for a third of the price that RTP quoted. read more

Biggest crooks in the business. Extremely Over charged me for work and had a leak I didn't have before they came. Stay away from them and use someone local who doesn't have a big overhead that you pay for with his prices. read more