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Salcido's Pet Shop

1.0 (3 reviews)

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Mende's Groom Room - Post groom glow

Mende's Groom Room

(27 reviews)

My dog went in looking a mess! New to the area and couldn't find a place and going to Mexicali is…read morecomplicated for me. Greñas came out looking very handsome! They did a nice job. The price was right I was worry! But the attention was good.!The lady that gave the appointment and the one that took Greñas in were very nice! Making another appointment for my other dog! Love the service

I took my French Bulldogs in for a routine bath. When I arrived home and was carrying them from the…read morecar, I noticed that one of my dogs had a completely missing nail on his right paw. The toe was severely swollen, red, and bleeding. I was not informed that any injury had occurred while he was in their care. When I contacted the groomer, I was told it was "probably" due to my dog scratching at the kennel. I found this explanation difficult to accept, as my dogs sleep in kennels at home every night without issue. The injury also appeared far more severe than what would be expected from simple scratching or a nail coming off on its own. My main concern was the lack of communication and accountability. If my dog was injured while in their care, I expected to be notified immediately and treated with honesty and concern, rather than given a speculative explanation that appeared to place blame on my dog. Additionally, the injury was minimized when I spoke with the groomer, who suggested a veterinarian would "probably just prescribe antibiotics," which did not reflect the seriousness of what I was seeing. As a pet owner, it was distressing to find my dog in pain with a significant injury, and I expected a higher level of professionalism and compassion. I entrusted them with my dog for a routine bath, and he returned injured and in pain. Due to the injury, lack of transparency, and overall handling of the situation, I cannot recommend this business.

Salcido's Pet Shop - petstore - Updated October 2026

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