With the possible exception of Gunsmoke, The Simpsons and Meet the Press the ritualistic flogging…read moreof the Wells Fargo C-Suite before Congress may be the longest running program on television. Tens of millions in fines, countless subpoenas and an avalanche of BS later, these flop sweat excuse machines can't seem to master running a car wash much less a financial services behemoth. Too bad, their underlings have managed my mortgage with reasonable professionalism and have been alert and diligent with any and all questions or issues. The problem is no one believes me and... that's on them... and is certainly their purgatory for being even emptier than the suits they inhabit. When your senior executives are constantly being lectured by the village idiots in Congress on propriety and best practice, five stars is simply out of the question. For Wells Fargo, three will have to suffice.

No stars... im looking to sue.. they screwed up my mortgage..didnt apply money correctly..fees all…read moreover the place..one was over 400 bucks... they sold my mortgage to rocket....well they are pulling the same shit...I have homeowners....since 2012...they claimed I didnt...and charged my account for "their" insurance... I told. Them repeatedly... spoke to some Indian guy on phone who said everything will be fixed... bullshit.

Stephen went above and beyond during mine and my boyfriend's first home purchase. He was super…read morecommunicative and even connected directly with my agent to ensure everything went smoothly. We recently had the opportunity to refinance and without hesitation, Stephen reached out directly to us as soon as he noticed rates were coming down. We did not need to chase him for it nor constantly inquire about it--he just felt like it was the right time and reached out! I'm very grateful for Stephen and his team and will definitely be referring him to our friends and family.

Based on his numerous good reviews, I messaged Stephen early last August about the possibility of…read moregetting a United Wholesale Mortgage (UWM) 15-year fixed home loan at 1.99%. This was a new program announced by press release, which I read about in a Yahoo! Finance article, through a link on Google News. Having worked previously in real estate and finance, I knew what the key points were to our situation, so I included those in the message to Stephen, asking whether he would be able to do the loan. Stephen responded abruptly by saying that he would have to talk with me by phone, to discuss "details." After I called him, he proceeded to try to browbeat me into accepting a different program at a higher interest rate. His approach was to use old-fashioned psychological pressure tactics, along the lines of: "Are you so naïve that you think you could actually get such a loan? That rate is just a teaser that you would never actually get." He was crude, demeaning and even insulting. I informed him, politely, that I had a background in real estate and finance, so I was not naïve about these things, offering him one last chance to do business with us, if he was so inclined. But he insisted that the loan would not be possible for us, so I thanked him and said goodbye. Shortly thereafter, I found a straightforward loan broker who in fact did the loan for us, on exactly the terms I had in mind: 1.99% 15-year fixed, with a reasonable fee. We closed in less than three weeks and none of the things that Stephen said were obstacles turned out to be an issue. I am pleased to report that my wife and I are now enjoying substantially lower monthly payments. BOTTOM LINE: If you want someone with an "old-school" approach to sales--involving psychological games, pressure tactics and absence of transparency (resulting in your not getting the best deal that you could)--Stephen Wong may be a good fit for you. Anyone interested in connecting with the straightforward broker we ultimately used is welcome to send me a private message, as I'm not allowed to include that information in my review.

One of the most amazing people we have had the pleasure to work with. She goes above and beyond…read more Thank you Tina.

Tina Broyles, the owner of LoanPros, is the most professional mortgage broker we have experienced…read morein the past 30 years. She is a delightful person too. We were Pre-Approved for quite a long time, (several re-approvals), before we found our ideal home in Livermore. She was very resourceful in obtaining financing for our special conditions. I would recommend her without hesitation. David F, Livermore, CA

Nick helped us with closing our first home. He was very quick and responded whenever I made a call…read moreand answered my questions. If not available he promptly called at the earliest. Everything went smoothly except at the last moment there was an issue with the HoA's insurance limit. Unfortunately that delayed the closing by a week but that was something that Nick had no control as it was an issue with the HoA not meeting the California requirements. But Nick followed up with the BoA lending team and got it resolved within a week. He also helped us get one of the lowest rates compared to any other quotes we got. It was great working with Nick!

I had my house closed in August 2021. He should have recommended a 30-year fixed mortgage instead…read moreof a 7/6-month ARM. Most of my other friends got the right lender and were all recommended for a 30-year fixed mortgage. I wish I had gone with someone else instead of Nick.

As a self employed individual it was hard for me to get a loan. My wife working at a financial…read moreinstitution was having a hard time finding terms that would fit our need. We went to Juan Ortiz and he made the process quick as could be and simple. Just down to earth, old fashion customer service! Ever since then we have referred friends and family to him. First time home owners to other small business owners just like us. All have thanked us for referring them to Juan. Currently we were looking into refinancing and we decided to talk to Juan. He gave us great advise and put us in the right direction. We can always rely on him and his team to give us the right information, so we can make the correct choice and of course he has offered us the right type of loan for our needs. We highly recommenced him and I'm sure you will be pleased!

As a first time homebuyer, we had many questions about the process and wanted to make sure we made…read moregood decisions about our first home. we found Juan and his team, they were helpful during the home loan process, always eager to explain and answer questions. I would recommend him to anyone looking to buy a house, or simply someone with questions about it as he is very knowledgeable and honest. The loan process was smooth, on time and quick, Juan is very reliable, straight forward and down to earth. He has gone above my expectations even after we signed on our loan I have reached out to Juan and he has answered in a timely manner every time. we have talked to Juan about refinancing and he has pointed us in the right direction with useful advice so that we can have a smooth refinancing process. we would highly recommend Juan Ortiz and his team if you are looking for a loan they will not disappoint you.

Patelco Credit Union has been my credit union for a few years now. They show a high level of…read moreprofessionalism, financial knowledge, and offer excellent customer service. They treat their members well and are always reliable. The Milpitas Branch was recently offering a special 9% CD for Patelco's 90th anniversary. I stopped by the newly relocated branch, and opened up my CD with Jamese. She was very friendly and made the whole process very easy. She didn't pressure me into any other financial services, and I was able to open up my CD in less than ten minutes! I have also had great experiences with financial matters with Mike, Tram, Sabrina, Maria, Shaleen, and the manager- Chris. The whole team is excellent. Overall, I highly recommend Patelco for any financial services. They are professional and always put their members first.

Mimi at the branch across from the Great Mall deserves 10 stars she was soo patient with me as l…read moreneed extra help with my account Appreciate her so much 10 Stars

Rachel was fantastic to work with in doing a refi for our home. She is organized, thorough and…read moreprofessional as well as kind which made all the difference. She was very perceptive with our concerns and gave concise explanations for all our questions. The loan process was complicated at times but Rachel was patient with us and understood our predicaments. Rachel helped us obtain the right loan package. My wife and I put our trust in her and she most definitely came through for us. We will certainly call Rachel for our next loan/refi and we will not hesitate to recommend her to our family and friends.

From the owner: Welcome to Rachel Loan Services! With years of experience, Rachel offers expert financing solutions…read morefor both residential and commercial clients. She provides a variety of mortgage options, VA loans, FHA loans, down payment assistance program for first time home buyers, adjustable-rate, and government-backed loans, to ensure a smooth home-buying process. To include but not limited to VA loans, FHA loans and first time home buyer. For businesses, Rachel offers customized commercial loans for real estate, start-ups, expansions, and refinancing, all with competitive rates and flexible terms. Her client-focused approach is based on trust, integrity, and exceptional service. Fluent in English and Mandarin Chinese, Rachel holds a Ph.D. in Business Planning and Organization Management. Let her help you achieve your financial goals with confidence.

I worked with Ka-Yi in Bay Apex. I highly recommend her as she goes above and beyond for her…read moreservice. To help you see the difference, I will compare my experience with her with my typical experience. 1.) Quick: Closing process usually takes at least 1 month, and more so when you refinance. Ka-yi makes it happen in 2 weeks. 2.) Attentive: It usually takes a while for the lender to get back to you on questions, especially during crazy time like this where everyone is refinancing. Ka-yi stays very on top of things and she will respond to you quickly, sometimes even at weekends, or later in the evening. I appreciate the attentiveness. 3.) More choices: An advantage of working with her is she can give you several choices on lenders that work best with your situation, whereas individual banks dont give you much choice at all. Prior to making with Ka-yi, I have no idea about online lender and I am surprised at how quick, efficient, and much less fees compared to what a normal bank would charge me. 4.) Less fees: She genuinely helps you to save money and fees, which I find to be a very very rare quality in a lender. 5.) Honest and open: She breaks it down for you very well, and is very detailed. In the beginning, I didnt go for 30-year fixed, and she actually told me quite honestly if I am looking for 7/1 ARM I can find better rates elsewhere. You can't find a better and more honest lender to work with. I will def come back to Ka-yi if I have to refinance/purchase again.

Ka-Yi Ho was the agent helped me to get the loan for my new home. I was absolutely happy about the…read morewhole experience. It was really nice to work with her and she was very patient, professional and knowledgable. I heard a lot of stories about the pain in the loan process, including asking for ridiculous documents one or two days before closing date, saying close on time but actually can not make it. I did feel worried when the closing date was approaching. There seems to be some extra processes that need to be addressed because it's a newly constructed home, even the builder told me It will be a very challenging task for her. But Ka-Yi nailed it and did pretty nicely. She explained everything very well, even when it's very late at night or when she was on vocation. And yes we made it. Ka-Yi was there helping me whenever I had questions, and responded fast. Signing documents, lock rate, actively helping me pinging the lender, builder and Escrow, everything went pretty smoothly. Ka-Yi also helped me get a pretty decent rate. The lender she was working with was flexible, also react pretty fast too. I would give more than 5 stars if I can, and I feel lucky that I met Ka-Yi and asked for help on loan. I have referred her to one of my friends that is thinking about buying a new home, and I would definitely recommend Ka-Yi to anyone that needs a loan.

Each time we've used Key Point Credit Union has been an excellent experience and the customer…read moreservice is top notch. Would highly recommend. Working with Angela Season and Ken Nakamura has been an extreme pleasure. Rate Key Point a 10 would work with them again!

I want to take a moment to recognize Aileen Exconde at the Milpitas KeyPoint Credit Union branch…read more From the very beginning, she has gone above and beyond to help me with all of my banking needs. She is extremely knowledgeable, professional, and patient, and she always takes the time to explain things clearly so I understand all my options. What really stands out about Aileen is how much she genuinely cares about her customers. She doesn't just treat you like another account number--she listens, offers guidance, and makes sure you're taken care of every step of the way. It's rare these days to find someone who combines excellent customer service with a personal touch, but Aileen does exactly that. Honestly, Aileen is the main reason I chose to bank with KeyPoint. Her dedication and helpfulness gave me confidence that I made the right choice, and every interaction since then has reinforced that. Because of her, I recommend KeyPoint Credit Union to my friends and family without hesitation. Thank you, Aileen, for all your hard work and for making banking such a positive experience. You truly make the Milpitas branch shine!

Oanh made one of the biggest transitions in our lives feel smooth, supported, and truly cared for…read more We're incredibly grateful for her dedication, patience, and hard work from start to finish. Thank you for helping us close this chapter I highly recommend Oanh to anyone buying or selling a home. She is knowledgeable, responsive, hardworking, and truly committed to her clients. She made the entire process smooth and gave us confidence every step of the way. We're very grateful to have had her by our side.

My first impression about Oanh is the nights she goes driving around the neighborhood that have…read morehouses are listing to make sure it's a safety area. She would have an actual view and true felling about the neighborhood before she introduce the house to clients. Wow! What a fantastic job! Oanh definitely got a lot of best reviews already such as knowledgeable, professional, dedicated,...(that's how i found her and yes! I had an excellent experience working with her). I wish there is a 6th star or more in any reviewing platform i would rate it for her. Now we digging to my tricky case. As a 34yrs old single mom, how can i afford a single house in a good zip code in San Jose? But with Oanh, nothing impossible! Oanh's expertise in negotiation was invaluable during the purchase of my home. Her knowledge of local market trends allowed her to get me a great deal while ensuring that both parties felt like they had a fair outcome from the transaction. She also ensured that i knew of any potential risks associated with purchasing a particular property. Then we proceed to loan section, it was not easy! But she is also a loan officer, I've trusted and let she take care everything. She was extremely accommodating regarding doing running the loan, finding a low rate. She always making herself available on short notice to me whenever she got a new info or an update from lander. After a month and haft throughout the process, i finally settled down in my new "sweet sweet" home with my lovely kids. We are truly thankful to Oanh and appreciate her efforts and her warm heart to help us get a house. From Lan and kids with love to Oanh! P/s: the bottle wine she brought on the day we celebrate new house and key receiving was so good!