My Home Insurance is up for renewal these days, and coincidentally, I got an unsolicited insurance quote from Sal Aguilar by mail with a that pretty much had all the coverages I currently have. The quote price was very competitive so I decided to give Sal a Call.
Well.. I should've known better, at first, Sal sounded very professional over the phone, he even told me that had to go through several companies to get me the very best quote, after adjusting some of the coverage amounts; the quote came out at around 200 dlls over the one I had received in my mail previously; not great but still competitive.
So, I told Sal that I would like to proceed with the insurance renewal process, he said that someone would be contacting me the next business day to go over the details..
It turns out, that they needed to bundle my car insurance and the quote they gave me for my auto insurance was way higher than the one I currently have, and said I didn't want to bundle but I was still interested on the Home Owners insurance..
The lady on the phone told me I needed to talk to Sal for the home quote, and that's what I did.. to my surprise, Sal gave me a story about the system having a glitch the previous business day, that the quote had a credit that wasn't supposed to be there.. that he didn't had control over the quotes, etc. etc.
In the end, he gave me a quote almost double from the one he had previously sent over my mail...
This is a classic example of bait and switch, and I'm just disappointed that MetLife allows this kind of practice by agents with consumers..
Shame on Sal Aguilar..
Oscar B. read more