I have been with WSC for over 4 years, things were fine until i made a change to my policy. I have multiple homes and auto with WSC, which was combined into one account for billing purposes, to make it easier on the account numbers for payments. When i found a cheaper policy somewhere else, i elected to have one of my policies cancelled, which i had specially told my agent over the phone, and in a email to renew it at a later date.
A few months later, i find ALL of my policies were cancelled, because they were all combined on one account number for ease of billing. What should have happened when i called and spoke to my agent to cancel one of the policies, they should have done the due diligence to break out my policies to separate accounts so all my policies were not tied to one billing ledger. They recommended tying the policies together in the first place so were well aware of how my insurance was set.
Instead, they took the money i paid for my homes and applied that to the policy i wanted to have cancelled, thereby causing all my policies to be invalid for non payment. This after verbally confirming and also listing in a email what i wanted done during the time of my renewal.
When i spoke with my agent, he completely denied any conversation we had, and stated he didn't see anything in a email, even after i forwarded to him the email where i stated i would renew at a later time. I have also spoke to other agents who worked on my policy I'm hoping they will not be as backstabbing as my primary agent is, and help me get the proper refund back.
Do no trust anything this agency has to say. Get it in writing, email or recorded. The light of the situation is it forced me to shop around for home insurance which i found was cheaper then WSC. read more
