I recently moved all my banking from a CU in Pennsylvania…read more I worked with Tyra at this branch to setup a bunch of accounts for our family members. She was very responsive and made everything easy. The CU experience has been excellent. I've been a Credit Union customer for over 28 years and have found OnPoint to meet or exceed all my expectations.

I wrote a critical review on 1/16/2018 about a credit card rejection and that OnPoint was not a…read moregood choice for credit rebuilders. As it turns out, the auto system rejection was caused an incorrect Bankruptcy line on my Equifax credit report, which I have petitioned to have removed. Immediately, Nik from Onpoint contacted my for more details and escalated the case to Cindy, Lending Manager. First thing the next morning, Cindy called me personally to discuss the discrepancy and approved me on the spot for a CC with a $10,000 limit, based on my credit score. It was a great experience working with Cindy, Nik and Jess to resolve my frustrations. Based on this experience and their dedication to ensure the best possible Customer Experience, I give a five start rating for OnPoint Credit Union. - Grateful OnPoint Credit Union member.

Elliot and the entire team at Green Mortgage are easy to work with and very efficient. This is my…read more2nd time working with Elliot and once again we closed early and under the original estimated closing costs. Don't think twice about using a bank or credit union or you will pay more and end up with higher costs or more headaches. Thanks Elliot and Marci for another successful loan exceeding expectations once again! Shashi and Rachel

Elliot stuck with us through a difficult refinance. He went to bat for us to get the best rate and…read morethe money we needed to payoff our credit card debt. Easy to talk to, and I think he lives at his office because he always answered my email so promptly. We closed today and are truly thankful for him and Green Mortgage NW.

Outstanding, knowledgeable, creative thinking, honest, great communication, and the entire team in…read morethe office work so well together to achieve the goals that are sensible and realistic. They (as a team) navigated us through a very challenging property purchase a few years ago. We all had some major hurdles to navigate and they just never gave up and tapped into their professional network and did not give up as others have done. Since then we always recommend mortgage monkey and Gary boyer to anyone looking to finance and purchase. Everyone has had equally great experiences. They are networked so well. We just called Gary recently for a possible refinance situation and his generosity with his time and guidance was once again genuine and his extensive knowledge of the industry helped guide us onto a good path forward. GREAT PEOPLE AND COMPANY!

Gary has been at the top of my list for my clients when they ask for mortgage loan resources for…read moreapprox 13 years. He has never let me down, and on the contrary, takes such genuine care of my clients while using his experienced eye to look down the road and guard against any obstacles, getting them out of the way well in advance. Gary is just the best!

Jennifer has been and continues to be my go to mortgage lender. I refer her to all of my clients…read morebecause not only does she and her team provide tons of information for first time home buyers, but also top-notch service during the entire transaction. She's incredibly knowledgeable about all of the various loan products out there and is always available when I have questions.

Excellent team to work with! Jennifer and her team were very quick to respond with questions and…read moreconcerns I had throughout the home buying process. Jennifer is very knowledgeable about home loan options and how to get the best rate. Guild is a very professional company with excellent customer service and convenient locations.

Bill is the best. My…read morehusband and I were lucky to meet Bill when we were buying our first condo in the Pearl District. From day one, he took great care of us, and up until the end he was volunteering to hand deliver time sensitive documents when we were tied up at work. During a late night epiphany he had on a Saturday, we were able to save over $600 off the closing costs. He just never stopped working for us when we were in the process of closing, and we really appreciated it. What I liked best about working with Bill is the amount of detail and attention that he puts into each step, and his patience to explain every line item and every part of the process. He really took the time to educate us so we can make a smart decision about how to finance our mortgage. Bill was also very flexible when it came down to meetings. Since my husband and I work long hours, we could only meet in the evening. Bill was not only to accommodate this (our first meeting went up until 10pm) and he also came to our apartment multiple times. It seems like he really enjoys his job, and enjoys helping people. We highly recommend him, and look forward to seeing him around the neighborhood, he is a great guy!

We can't say enough good things about Bill. We found our dream home unexpectedly, and needed to…read moremove quickly in order to submit the offer. Bill worked through the weekend with us while we were on vacation out of the country to get everything processed. He quickly and clearly articulated what he needed to move ahead and worked late to get our paperwork in order so we could submit a complete offer. He walked us through every step and helped us understand potential bumps in the road down the line. He was very accessible and responsive. Bill was incredibly informative and went above and beyond our expectations for a mortgage broker consistenly checking in throughout the process and offering his assistance. Because of Bill and his teams due diligence, our offer was accepted in record time. Bill made a stressful process very seamless and has continued to give us insight on market trends and how to ensure we're getting the best deal possible. Bill and his team will be our first call in the future for any other mortgage needs. We can't recommend them more strongly.

This review is being left because of the incredible branch manager, Marja S. She is extraordinarily…read morehelpful. This credit union is very lucky to have her. She went above and beyond to help my mother with a problem today. Thank you so much. Please give this woman a raise.

Hilariously misguided and wrongheaded approach to customer service. I have a checking, savings, and…read morea car loan through this bank purely because of their interest rates. But I spend a couple extra minutes in their lobby, finishing up some financial transactions, and I was harassed by their staff about my presence in their bank ((as their customer!)) no one else was in the bank... And I was dressed entirely professionally, as I was on my way to the office. Probably will never visit them in person again and will move my loan and my checking as soon as possible.

Opened a business account and saw that my name was misspelled. I called to let them know and they…read moretold me that I'd have to come in and fill out name change paperwork. My response was that the account manager literally took an imprint of my drivers license before doing the data entry work for the account when I opened my account via video call. Didn't matter. I still needed to come in to fill out the paperwork in order to clean up someone else's mess. I immediately closed the account. What a waste of time and energy.

As an escrow officer, I work with a lot of lenders - and Kevin Moon at Unitus is one of the best…read more Always on top oof timelines, clear with communication and truly invested in helping his clients make informed decisions on their home loan. If you're looking for a loan officer who's proactive, knowledgeable and truly cares about the client experience Kevin is the one to call.

We heard all the loan processing horror stories when we started looking for a home, that it was…read moregoing to be a nightmare of paperwork, back and forth, repetition, endless questions into our history and so on. Everyone told us to mentally prepare, so we did. We put on our toughest skin, got all of our documents ready and prepared ourselves for weeks of pain in order to get our dream home. Turned out our preparation was unneeded. Andy Perry with Premier Mortgage Resources gave us, what we considered to be equivalent to white-glove service. Communication was key with Andy Perry; he would email us as soon as he needed a document, so we could turn around and email it back. He answered all of our questions quickly and in a way that we could understand, he even took care of some of our phone calls for us, knowing that he would have better answers than we would. We never felt rushed, we never felt pressured, and we never felt stressed. The entire transaction was over in three weeks and we still keep in touch. Andy even came to our signing, something not often heard of for a loan officer - he took a photo of us signing our documents, a picture that is now on the living room wall of our dream home. Buying a home could not have been a more pleasurable experience as far as we are concerned. We highly recommend Andy and will use him again if we ever purchase more real estate.

Kim helped us with the purchase of our new home and we could not be happier! She made herself…read moreaccessible & approachable, and provided us with trusted information. She has the demeanor of a friend, knowledge of an expert, and the polish of a professional. We wouldn't want to work with anyone else and cannot recommend her highly enough!