DO NOT finance anything through OnPoint!! They are completely inept. Our payments go out well in…read moreadvance of the due date every month, and every month a representative will call and say we are late. The last 3 months, we've found out from our bank that they cashed our checks before they even called us. I've had a car payment for 25 years now with no issues. If interest rates weren't such a disaster right now we would move our business elsewhere.

We have always preferred Credit Unions, but in truth, although their branches are staffed by nice…read morehelpful people, their 24 hour customer service is non-existent. Reporting fraud is useless, they will always honor fraudulent transactions. The truth is that you will probably get better customer service with for profit banks, they have no false pretensions, they either keep their customers or lose them. Non-profits are extremely profitable, don't be fooled. They are less responsive than for-profit institutions, because they don't want to be, don't need to be. They answer to no one.

This review is being left because of the incredible branch manager, Marja S. She is extraordinarily…read morehelpful. This credit union is very lucky to have her. She went above and beyond to help my mother with a problem today. Thank you so much. Please give this woman a raise.

Hilariously misguided and wrongheaded approach to customer service. I have a checking, savings, and…read morea car loan through this bank purely because of their interest rates. But I spend a couple extra minutes in their lobby, finishing up some financial transactions, and I was harassed by their staff about my presence in their bank ((as their customer!)) no one else was in the bank... And I was dressed entirely professionally, as I was on my way to the office. Probably will never visit them in person again and will move my loan and my checking as soon as possible.

Jennifer has been and continues to be my go to mortgage lender. I refer her to all of my clients…read morebecause not only does she and her team provide tons of information for first time home buyers, but also top-notch service during the entire transaction. She's incredibly knowledgeable about all of the various loan products out there and is always available when I have questions.

Excellent team to work with! Jennifer and her team were very quick to respond with questions and…read moreconcerns I had throughout the home buying process. Jennifer is very knowledgeable about home loan options and how to get the best rate. Guild is a very professional company with excellent customer service and convenient locations.

I recently moved all my banking from a CU in Pennsylvania…read more I worked with Tyra at this branch to setup a bunch of accounts for our family members. She was very responsive and made everything easy. The CU experience has been excellent. I've been a Credit Union customer for over 28 years and have found OnPoint to meet or exceed all my expectations.

I wrote a critical review on 1/16/2018 about a credit card rejection and that OnPoint was not a…read moregood choice for credit rebuilders. As it turns out, the auto system rejection was caused an incorrect Bankruptcy line on my Equifax credit report, which I have petitioned to have removed. Immediately, Nik from Onpoint contacted my for more details and escalated the case to Cindy, Lending Manager. First thing the next morning, Cindy called me personally to discuss the discrepancy and approved me on the spot for a CC with a $10,000 limit, based on my credit score. It was a great experience working with Cindy, Nik and Jess to resolve my frustrations. Based on this experience and their dedication to ensure the best possible Customer Experience, I give a five start rating for OnPoint Credit Union. - Grateful OnPoint Credit Union member.

Opened a business account and saw that my name was misspelled. I called to let them know and they…read moretold me that I'd have to come in and fill out name change paperwork. My response was that the account manager literally took an imprint of my drivers license before doing the data entry work for the account when I opened my account via video call. Didn't matter. I still needed to come in to fill out the paperwork in order to clean up someone else's mess. I immediately closed the account. What a waste of time and energy.

As an escrow officer, I work with a lot of lenders - and Kevin Moon at Unitus is one of the best…read more Always on top oof timelines, clear with communication and truly invested in helping his clients make informed decisions on their home loan. If you're looking for a loan officer who's proactive, knowledgeable and truly cares about the client experience Kevin is the one to call.

Stacy was such a tremendous help for us first-time home buyers. She was very thorough with her…read moreexplanations of each step of the process and made us feel unafraid of asking questions. Stacy was also attentive and communicative throughout our whole process through texts, calls and emails. You never felt like a stranger when you were on the phone with Stacy. She has such a positive energy and she is definitely easy to talk to especially when you're talking about a sensitive subject like money. It's been a pleasure working with her and the Sierra Pacific Mortgage team! Mahalo Stacy & Sierra Pacific Mortgage! :)

I did a refinance last month and Stacy Yost was simply amazing! I have never had a transaction go…read moreso smoothly. Stacy was on it every step of the way and kept me informed every step of the way too. She even phoned in to my closing when I had to sign from Central Oregon! Way to go Stacy!

Saopan is so amazing. I am a first time home buyer, and a widowed single mother. I had no clue what…read moreto do or what to expect. I first inquired with mortgage brokers through Costco. I had an awful experience and they stated there was no way I would qualify for a loan due to my student loans. My neighbor referred me to Saopan. She was so kind and informative. She provided me with information, step by step on what to expect when buying a home. She was incredibly supportive and went above and beyond. Saopan always responded quickly even in the evenings. She made the home buying process seemless and easy. She was able to get me approved for more than I needed to purchase the home I wanted, with a 2.75% Intereste rate. I am so greatful for Saopan and I would definitely recommend her.

Saopon was recommended to us through our wonderful real estate agent. After breaking ties with our…read morelast lender, she was a breathe of fresh air. We chose Saopon due to her prompt communication, her thoroughness and her helpful and patient demeanor. We were first time home buyers and needed someone to walk us through every step. She was able to work through my tough work history and get us the best loan for our first home! I highly recommend her and will be using her for future home mortgages.

Julee and the team at Guaranteed Rate went the extra mile to make sure that my loan terms were…read morecompetitive and that I was happy with the service I received. As a first time homebuyer I had a lot of questions throughout the process, and I did a lot of shopping around to make sure that I was getting the best deal and customer service possible. Compared to some of the larger, national lenders, I found that Guaranteed Rate offered a more personalized experience. Their team was responsive and helped my feel comfortable while navigating the home buying process. Highly recommend!

A wonderful and collaborative experience. I will definitely work with Guaranteed Rate again! Thank…read moreyou Team.

I am extremely grateful to George, Julianna and Nolan for helping me to complete an amazing home…read morepurchase. George started me off with good advice. Then when there were a good handful of unexpected bumps in the road in this process, George kept up his optimism and problem-solving. I was ready to give up but he was not fazed -- he really put in so much effort, 7 days a week, always being responsive when new issues kept popping up. He made extra phone calls to keep the buyers' agent in the loop so they didn't lose patience. He sought out trades people for a quick repair. He absolutely hounded the underwriters to keep things moving forward. He's a calm and effective communicator -- taking time to give clear explanations to what is going on. I would absolutely work with him and his team again, and I would absolutely share his contact info to any friends looking for this help!

Many mortgage firms promise a great customer experience. I can say for a fact that Guardian…read moreResidential delivers on this promise. George and his team are top-notch in terms of performance, response time, and customer service. We had a particularly challenging transaction and I can say with confidence that it would not have gone through without the hard work of George and Co. Buying a home is often a once-in-a-lifetime experience. This was our first home purchase and experience with Guardian Residential, but I cannot stress enough the fact that working with George and Racheal turned a difficult transaction into an adventure. If we ever look into buying another home, it will be through them.