This morning my husband, young son, and I stopped into the Bottega Veneta boutique in Maui fully…read moreintending to make significant purchases. My husband was prepared to buy a briefcase, and I was ready to purchase a handbag and a pair of shoes. There was only one other couple in the store, and a single sales associate assisting them. We completely understand when staff are busy; what we don't understand is being entirely ignored. We walked past the counter where the associate was standing. Not a greeting. Not a "we'll be right with you." Not even eye contact. We browsed the entire store from front to back, taking our time, clearly looking at merchandise with intent, and not once were we acknowledged. No glance. No nod. Nothing. Luxury retail is not just about product; it's about experience. A simple acknowledgment would have sufficed. Instead, we felt invisible. We walked out without making the purchases we had planned, and we will not be returning to this location. There are plenty of places to spend money in Maui where customers are treated with basic courtesy. Disappointing and frankly unacceptable for a brand that positions itself as high-end.

Great customer service, the gentleman who helped us and his team were great. We looked around, and…read moreleft to see if wifey wanted anything from Prada (They opened late and didn't even come to the door, just held up two fingers to say they open at 11a even though they opened 6 minutes late) and Louis Vuitton (They clearly didn't want our business) we then ended back at BV And Gucci. The service in these two stores did great. Wifey got a Jodie in pink and while completing the purchase they gave her champagne and sparkling water.....LV needs to take lessons. Inventory was plentiful and it was clear, and very unique in the way it was organized. Hats off!

Clarisa was very sweet and helpful in assisting me with an item I originally saw online, she was…read moreinformative and excellent at following up

Excellent service, our saleslady helped us to call into the other islands for a purse I was looking…read morefor specifically. For those traveling from the mainland US, it's a built in tax discount by purchasing your luxury goods here! We also got cute little Prada branded "pineapple cookies" when we were there, such a fun touch. Highly recommended this experience, if you are looking to buy a luxury item on vacation as a treat-yourself!

Unique.. ultimate artistic experience.. amazing quality... The curator knew every piece …read more. mediums, backstories.. This gallery is a delight to the senses...

The name of this lovely store is Enchantress Gallery By Bootzie. It's a beautiful independent…read moregallery / boutique at the Shops at Wailea, a refreshing change from the mostly chain stores at this mall. When you first walk in, you are treated by lots of local art in vibrant colors. In the back there are cases with eclectic jewelry, many pieces from local artists. There are goddess style dresses, t-shirts and small gift items. Their perfumed oils are heavenly. The prices are on the high end, but this is a tourist mall and the items are unique. I've been searching for a pair of Sterling and Larimar earrings to match a gorgeous pendant and ring I have. Larimar is a sky blue stone from the Dominican Republic. It's rare and very very striking. Most earrings are small drops but I like long dangling earrings that make a statement. I found them here and didn't hesitate to by them immediately! The stones are large and a perfect shade of sky blue hanging from a curved hook so they hang at cheek level. Perfect! They were $138 and I already treasure them. Wish this shop had more jewelry, gifts and clothes! A gem amongst the stores at this mall. The woman waiting on me was super friendly and we easily engaged in conversation. I'll be back!

I stepped into Fendi once living here on Maui, and this was the worst customer service I have ever…read moreexperienced. I walk in to look at shoes because I see there's a sale. As I step in, the 3 girls working at the time look at my boyfriend and I, say absolutely nothing and look back down at their phones because they are too busy texting! Not only were they busy texting but they were also sitting down on the seats for customers. Every question I asked them which was only 2, they made it seem like I was asking them a million questions. I mean come on, you ladies are working for a high end retail store, have some class! Right after that, I stepped out and told my self, Fendi on Maui will never ever get my business. Shame on them!

Located in the East Wing of The Shops at Wailea, the Fendi boutique is clean and filled a good…read moreselection of the company's wares. The staff is generally well-informed and courteous, though there is one brunette who is a complete idiot. The selection consists mostly of handbags, small accessories, and women's shoes. The store has a nice, clean design overall, with one notable oddity being the sales register, which is located in a booth-like structure at the front of the store with a window through which transactions take place. This store is DEAD 99% of the time. Can't imagine they're turning over enough to cover their costs.

I had a wish list booked on my phone. There were a few pieces from Gucci, Louis Vuitton and YSL. I…read moreknow that the prices on the mainland are higher than on Maui, HI. Gucci was my first stop and we were warmly welcomed by SA, William. He offered us water and asked how he could help. He also let us know that shopping on the island is cheaper than the continental US. William informed us that Gucci had more items in the back, than what was on display. I showed him my wish list and he was off to gather the items for me. I love browsing and the Gucci displays are beautiful. William was able to produce every item on my wish list. After going back and forth trying on purses, I found one that I loved. He added my information to the Gucci customer base and I called my wallet over aka the Husband to pay. He came back with a beautifully wrapped box and I was on my way. After tax, we saved about $200.00 vs picking it up on the main land.

Okay, so I've finally calmed down to leave a review. My wife and I are both Filipinos from…read moreCalifornia. We love Hawaii as a whole and will always be our favorite vacation destination. We've always been treated with respect whenever we've gone into any high end stores like Chanel or LV. But today was different, my wife wanted to see what Gucci had and buy some jewelry. We should have known from the first interaction or should I say the lack of with the first female employee (who very much looked Filipino) on how the experience was going to be. She made eye contact but did not greet us or asked if we needed any assistance. Two other female workers saw us and did the same thing. Come to think about it, they made more of an effort to not make any eye contact at all. We still did not make a big deal out of it, several minutes had passed by as my wife looked around on her own. She finally was going to ask for help to see their jewelry collection. When a white couple walked in and both of the workers went out of their way to greet and ask them if they needed any help. While literally going around my wife who was in the process of asking them for assistance. That was the final straw and she just wanted to get out of the store. She was visibly upset to a point where the first female employee that ignored us actually asked her if she was okay. My wife just shooked her head in disbelief and walked out. She went next door to LV instead, and while she was there I went back to Gucci to let them know how I felt and how my wife was treated. Luckily the person that I interacted with was the store director, I believe his name was William Vega-Alvarez. I told him everything that had happened and at first he was trying to defend his employees stating that they must have been busy and was just accidentally overlooked. That's when I told him that it was just us inside the store at the time. I told him that I know that the workers gets extra money based on commission of sales, but to dismiss us a potential non buyers was unacceptable. I told him that we've shopped at that store before and to look up our name if needed as proof. He said that he believed me and insured that it was not a practice of any of the employees to do of what I had described. I told him well it just happened to us right now. He asked when it took place and I told him no more than 5 minutes ago. He followed up by asking for a description of the workers. I told him you guys have cameras here right? I told him just look at the footage to see for yourself. He said he will and that he apologized for what happened. I told him what happened to us was unacceptable and should have never taken place. I hoped deep down it wasn't a racial issue but more of class profiling, since all the workers were all minorities. But then again, as soon as the white couple walked in they were treated very differently. I think it's time for that store to do a refresher training with all its employees on how to treat everyone equally.

Located on the upper level of the Shops at Wailea, this Louis Vuitton boutique is bright and open,…read morewith a friendly staff. Merchandise is nicely displayed throughout the boutique. Our Client Adviser, Sabrina W., has been assisting patrons at this location for many years. She is very knowledgeable and helpful regarding all Louis Vuitton offerings, and delivered a tailored, gold-standard shopping experience. We definitely recommend this location.

Always stop for this store. It is a nice size store and the staff is amazing here. It is on the…read moresecond floor of the mall. They have a lot of the latest items and a nice selection. If you need engraving on your purchase they have the machine right out on the floor and can do all the engraving you need pretty fast. Just a tip for those who travel internationally . Louis Vuitton has engraved stamps for each country so if you buy a passport holder you can go to a store in another country and stamp your passport holder just like a passport. The wife had purchased one last time and she can't wait to do it when we hit another country this year. Just an added perc to shopping with the brand. All the Louis Vuitton stores in Hawaii have special pricing on most of their items. An added perc for shopping in Hawaii.

My daughter and I stumbled into Droplets while exploring Wailea, and we absolutely fell in love…read morewith the vibe! The store is adorable with a thoughtfully curated selection of kids' clothes, books, and games. While there weren't as many options in my daughter's size (she's 6.5 and super tall), we still found some great pieces--including a pair of pants she instantly loved. Kailana, the sales associate, was incredibly sweet and helpful. She went out of her way to help us find shirts that paired perfectly with the pants, and made the whole experience so enjoyable. This is a great spot if you're looking for unique, island-inspired fashion for your little ones--or if you need to bring home special Hawaiian gifts for kids in your life. Such a gem of a store!

Friendly, helpful staff. Cute clothes and toys. Reasonable prices. Wonderful children's books.read more

This place was so awesome! Beautiful clothes, lots of sizes to choose from, great quality, and the…read moreowner was SO NICE! We loved shopping here, we love our clothes, and we loved the kindness of the the very nice owner! Would 100% recommend shopping here when in Lahaina

I am hard to fit but Mika knew exactly what would look and feel good! She was amazingly…read moreprofessional and knew what she had. I found a closet full of new clothes that are the highest quality and simply beautiful. I wish this store were closer to home! I'm going to come here each year one life annual HI trek for both, to see Mika and fill my closet.