Great customer service, the gentleman who helped us and his team were great. We looked around, and…read moreleft to see if wifey wanted anything from Prada (They opened late and didn't even come to the door, just held up two fingers to say they open at 11a even though they opened 6 minutes late) and Louis Vuitton (They clearly didn't want our business) we then ended back at BV And Gucci. The service in these two stores did great. Wifey got a Jodie in pink and while completing the purchase they gave her champagne and sparkling water.....LV needs to take lessons. Inventory was plentiful and it was clear, and very unique in the way it was organized. Hats off!

This morning my husband, young son, and I stopped into the Bottega Veneta boutique in Maui fully…read moreintending to make significant purchases. My husband was prepared to buy a briefcase, and I was ready to purchase a handbag and a pair of shoes. There was only one other couple in the store, and a single sales associate assisting them. We completely understand when staff are busy; what we don't understand is being entirely ignored. We walked past the counter where the associate was standing. Not a greeting. Not a "we'll be right with you." Not even eye contact. We browsed the entire store from front to back, taking our time, clearly looking at merchandise with intent, and not once were we acknowledged. No glance. No nod. Nothing. Luxury retail is not just about product; it's about experience. A simple acknowledgment would have sufficed. Instead, we felt invisible. We walked out without making the purchases we had planned, and we will not be returning to this location. There are plenty of places to spend money in Maui where customers are treated with basic courtesy. Disappointing and frankly unacceptable for a brand that positions itself as high-end.

Clarisa was very sweet and helpful in assisting me with an item I originally saw online, she was…read moreinformative and excellent at following up

Excellent service, our saleslady helped us to call into the other islands for a purse I was looking…read morefor specifically. For those traveling from the mainland US, it's a built in tax discount by purchasing your luxury goods here! We also got cute little Prada branded "pineapple cookies" when we were there, such a fun touch. Highly recommended this experience, if you are looking to buy a luxury item on vacation as a treat-yourself!

Unique.. ultimate artistic experience.. amazing quality... The curator knew every piece …read more. mediums, backstories.. This gallery is a delight to the senses...

The name of this lovely store is Enchantress Gallery By Bootzie. It's a beautiful independent…read moregallery / boutique at the Shops at Wailea, a refreshing change from the mostly chain stores at this mall. When you first walk in, you are treated by lots of local art in vibrant colors. In the back there are cases with eclectic jewelry, many pieces from local artists. There are goddess style dresses, t-shirts and small gift items. Their perfumed oils are heavenly. The prices are on the high end, but this is a tourist mall and the items are unique. I've been searching for a pair of Sterling and Larimar earrings to match a gorgeous pendant and ring I have. Larimar is a sky blue stone from the Dominican Republic. It's rare and very very striking. Most earrings are small drops but I like long dangling earrings that make a statement. I found them here and didn't hesitate to by them immediately! The stones are large and a perfect shade of sky blue hanging from a curved hook so they hang at cheek level. Perfect! They were $138 and I already treasure them. Wish this shop had more jewelry, gifts and clothes! A gem amongst the stores at this mall. The woman waiting on me was super friendly and we easily engaged in conversation. I'll be back!

I stepped into Fendi once living here on Maui, and this was the worst customer service I have ever…read moreexperienced. I walk in to look at shoes because I see there's a sale. As I step in, the 3 girls working at the time look at my boyfriend and I, say absolutely nothing and look back down at their phones because they are too busy texting! Not only were they busy texting but they were also sitting down on the seats for customers. Every question I asked them which was only 2, they made it seem like I was asking them a million questions. I mean come on, you ladies are working for a high end retail store, have some class! Right after that, I stepped out and told my self, Fendi on Maui will never ever get my business. Shame on them!

Located in the East Wing of The Shops at Wailea, the Fendi boutique is clean and filled a good…read moreselection of the company's wares. The staff is generally well-informed and courteous, though there is one brunette who is a complete idiot. The selection consists mostly of handbags, small accessories, and women's shoes. The store has a nice, clean design overall, with one notable oddity being the sales register, which is located in a booth-like structure at the front of the store with a window through which transactions take place. This store is DEAD 99% of the time. Can't imagine they're turning over enough to cover their costs.

I had a wish list booked on my phone. There were a few pieces from Gucci, Louis Vuitton and YSL. I…read moreknow that the prices on the mainland are higher than on Maui, HI. Gucci was my first stop and we were warmly welcomed by SA, William. He offered us water and asked how he could help. He also let us know that shopping on the island is cheaper than the continental US. William informed us that Gucci had more items in the back, than what was on display. I showed him my wish list and he was off to gather the items for me. I love browsing and the Gucci displays are beautiful. William was able to produce every item on my wish list. After going back and forth trying on purses, I found one that I loved. He added my information to the Gucci customer base and I called my wallet over aka the Husband to pay. He came back with a beautifully wrapped box and I was on my way. After tax, we saved about $200.00 vs picking it up on the main land.

Came to Maui with the hopes of leaving with a new designer bag. Came to the Shops of Wailea to…read morebrowse all the stores. They have them all! My last stop was Gucci. My family was warmly welcomed (two toddlers, 5 & 3.) They offered my children bottled water right away- then proceeded to give them their own crayons & coloring books- with a mini gucci shopping bag to take them home in. They were so attentive to helping me find the right bag for my needs & didn't overwhelm me with choices. I finally decided on a bag, but the way they treated my family during the shopping experience really sold me. Especially being so kind to my children. Thank you to Christine! (& the other woman working alongside her!) I will definitely return for my designer shopping needs

We had such a great experience at Louis Vuitton in Maui. The selection here is very nice and they…read morehad a lot of new purses that we haven't seen. The store itself is immaculate. Tiffany was absolutely amazing and made us feel welcome from the moment we walked in. She was friendly, helpful, and never pushy, which made the whole experience really enjoyable.yet. She even brought us sparkling water and espresso while we were shopping. Such a nice touch! Of course, we somehow walked out having spent more than $3,000 on a purse. I guess that's what happens when you're treated too well! The purse is beautiful, and the whole experience made it even more special. Huge thanks to Tiffany for taking such good care of us. She was fantastic!

Arianna is incredible. She created a completely pressure-free experience while offering thoughtful…read moreinsight on the upcoming product line, which made the entire process genuinely enjoyable. The whole staff was great, but Arianna added that extra touch that truly sets her apart--and it's what's made me a forever customer. Gucci has always been my go-to for men's designer accessories, but this level of service goes far beyond the product. Exceptional experience all around.

My daughter and I stumbled into Droplets while exploring Wailea, and we absolutely fell in love…read morewith the vibe! The store is adorable with a thoughtfully curated selection of kids' clothes, books, and games. While there weren't as many options in my daughter's size (she's 6.5 and super tall), we still found some great pieces--including a pair of pants she instantly loved. Kailana, the sales associate, was incredibly sweet and helpful. She went out of her way to help us find shirts that paired perfectly with the pants, and made the whole experience so enjoyable. This is a great spot if you're looking for unique, island-inspired fashion for your little ones--or if you need to bring home special Hawaiian gifts for kids in your life. Such a gem of a store!

Cute selection of children's clothing and accessories by Hawaiian brands. I couldn't resist getting…read moremy daughter a dress, hair clips and necklace. We'll be back next time we're in town!

This place was so awesome! Beautiful clothes, lots of sizes to choose from, great quality, and the…read moreowner was SO NICE! We loved shopping here, we love our clothes, and we loved the kindness of the the very nice owner! Would 100% recommend shopping here when in Lahaina

I am hard to fit but Mika knew exactly what would look and feel good! She was amazingly…read moreprofessional and knew what she had. I found a closet full of new clothes that are the highest quality and simply beautiful. I wish this store were closer to home! I'm going to come here each year one life annual HI trek for both, to see Mika and fill my closet.