I had a wish list booked on my phone. There were a few pieces from Gucci, Louis Vuitton and YSL. I know that the prices on the mainland are higher than on Maui, HI. Gucci was my first stop and we were warmly welcomed by SA, William. He offered us water and asked how he could help. He also let us know that shopping on the island is cheaper than the continental US. William informed us that Gucci had more items in the back, than what was on display. I showed him my wish list and he was off to gather the items for me. I love browsing and the Gucci displays are beautiful. William was able to produce every item on my wish list. After going back and forth trying on purses, I found one that I loved. He added my information to the Gucci customer base and I called my wallet over aka the Husband to pay. He came back with a beautifully wrapped box and I was on my way. After tax, we saved about $200.00 vs picking it up on the main land. read more

Okay, so I've finally calmed down to leave a review. My wife and I are both Filipinos from California. We love Hawaii as a whole and will always be our favorite vacation destination. We've always been treated with respect whenever we've gone into any high end stores like Chanel or LV. But today was different, my wife wanted to see what Gucci had and buy some jewelry. We should have known from the first interaction or should I say the lack of with the first female employee (who very much looked Filipino) on how the experience was going to be. She made eye contact but did not greet us or asked if we needed any assistance. Two other female workers saw us and did the same thing. Come to think about it, they made more of an effort to not make any eye contact at all. We still did not make a big deal out of it, several minutes had passed by as my wife looked around on her own. She finally was going to ask for help to see their jewelry collection. When a white couple walked in and both of the workers went out of their way to greet and ask them if they needed any help. While literally going around my wife who was in the process of asking them for assistance. That was the final straw and she just wanted to get out of the store. She was visibly upset to a point where the first female employee that ignored us actually asked her if she was okay. My wife just shooked her head in disbelief and walked out. She went next door to LV instead, and while she was there I went back to Gucci to let them know how I felt and how my wife was treated. Luckily the person that I interacted with was the store director, I believe his name was William Vega-Alvarez. I told him everything that had happened and at first he was trying to defend his employees stating that they must have been busy and was just accidentally overlooked. That's when I told him that it was just us inside the store at the time. I told him that I know that the workers gets extra money based on commission of sales, but to dismiss us a potential non buyers was unacceptable. I told him that we've shopped at that store before and to look up our name if needed as proof. He said that he believed me and insured that it was not a practice of any of the employees to do of what I had described. I told him well it just happened to us right now. He asked when it took place and I told him no more than 5 minutes ago. He followed up by asking for a description of the workers. I told him you guys have cameras here right? I told him just look at the footage to see for yourself. He said he will and that he apologized for what happened. I told him what happened to us was unacceptable and should have never taken place. I hoped deep down it wasn't a racial issue but more of class profiling, since all the workers were all minorities. But then again, as soon as the white couple walked in they were treated very differently. I think it's time for that store to do a refresher training with all its employees on how to treat everyone equally. read more

Came to Maui with the hopes of leaving with a new designer bag. Came to the Shops of Wailea to browse all the stores. They have them all! My last stop was Gucci. My family was warmly welcomed (two toddlers, 5 & 3.) They offered my children bottled water right away- then proceeded to give them their own crayons & coloring books- with a mini gucci shopping bag to take them home in. They were so attentive to helping me find the right bag for my needs & didn't overwhelm me with choices. I finally decided on a bag, but the way they treated my family during the shopping experience really sold me. Especially being so kind to my children. Thank you to Christine! (& the other woman working alongside her!) I will definitely return for my designer shopping needs read more

Gucci - Leather Goods Near Me - Wailea, Hawaii

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Christine helped me out with my wallet purchase. She was very sweet. Lots of purse and wallet options. I would return if in this area on my next visit to Maui. read more

One of the best Gucci shopping experiences we've had! The service here was beyond exceptional and the sales associates were kind and accommodating! We tried on a few pieces and looked at some of their new collection bags. Our sales associate helped us pick out bucket hats for our vacation, and gave us a preview of the new collection! We can't wait to be back to shop more at this location. Seriously one of the best shopping experiences we've had on all the islands! read more

Great Gucci store. So happy that Hawaii tax is only 4%. Couldn't be happier. Also glad that I was able to snatch a Python bag.... As we all know.... We can't buy it in California. It can not be shipped to California either. You must be in Hawaii to pick up the merchandise. Jennifer K. is so kind. She's very helpful, she's now added to one of my favorites Client Advisors for Gucci. read more

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I bought a belt here a few years back but haven't had a chance to come back to punch a hole. When I came back to Maui, I decided I had to bring my belt back here to get a hole punched in so that the belt can fit better. I was immediately welcomed by Josephine. She was very kind and welcoming. She got the job done and even put my belt in a new dust bag! How awesome is that. :') If you're looking for stuff to get, ask for Josephine. She has been there since the opening of the store, over 20 years! read more

Service was great and they have a good size selection of items at a 20% reduction in price compared to mainland. Doesn't apply to all items. Sadly, they didn't have the shoes I was looking for but I unexpectedly found a cute red crossbody bag I liked. Glad we got it here because the Honolulu store didn't have it in red. The salesperson wasn't pushy nor followed us around like how they do at Prada (cough cough). We were offered beverages while we waited to be rung up. He put a bow on the box which was nice unlike the salesperson at the Waikiki store where I purchased the shoes I was looking for. Not a big deal but it's the small things. Overall, lovely experience! Btw, this is the best service compared to all the times I've been to Louis Vuitton - not sure what their deal is - ugh. Gucci, I appreciate you! read more

Gucci - Leather Goods Near Me - Wailea, Hawaii

I had came to this location after a lovely birthday dinner at Tommy Bahama so I could let my boyfriend know what I wanted for our anniversary. While my brother and I were in there on Monday 6/05 around 730p the lady working just followed us around and made us very uncomfortable just hovering and not saying anything to us , I had to say something to her because she wasn't treating anyone else in there like she was us , and the man working wasn't hovering over anyone like that either . Made us feel very uncomfortable and unwelcome . Definitely felt like racial profiling and was very upsetting . Left quickly rather than being able to browse comfortably and pick out things I wanted . I live in the area and doubt I would come back . read more

The mall was wonderful!! I ended up finding the bag I was looking for!! However, my friend did not. The reality of the disappointment was that we went last week which is at the end of the season so many of the bags and accessories were already sold. However if anyone is coming here and likes these bags remember they are cheaper then in comparison to the mainland. The customer service was good and they went out of there way to make sure we were happy! I loved the sanitizer all over the store! :) Thank you Gucci! :) read more

Gucci - Success! - Leather Goods Near Me - Wailea, Hawaii

I had such a great experience at this store. My daughter and I were treated so nicely by everyone in the store. Gucci has so many styles, sizes, colors to choose from and Josie or Lori will keep gladly helping until you find the perfect one. No pressure to buy, just supportive caring people. I'll definelty be back for another bag next time I come to Hawaii. Can't beat the 4.5% sales tax too! read more

Won't go buy Gucci because there have damaged n they won't refund 1 week never use it because we planning going vacations n even they won't change it.Dumbass... repaired I don't think so it take going too long before go vacations. We just bought before Christmas time. Service won't do it. Not value look like fake then. If anybody see this n don't buy those... read more

My wife had an amazing experience at this location. The staff was so kind and welcoming. She bought a beautiful new belt and some slippers. The quality of the leather is top notch. She has already worn the slippers a few times and is going to buy another pair next time we are on the island. Thank you for the wonderful shopping experience. read more

This was my first Gucci purchase and I had an amazing experience! We were kindly greeted by Jennifer, who then graciously assisted me during my purchase. I must have tried like 10 bags and she was patient with me and made me feel comfortable and at ease. She even brought over other bags for more options. After having a rude experience at LV, I can appreciate when a sales person does their job well and actually cares about the customer. Jennifer definitely deserves 5 stars! read more

Just had the best experience here with Josie. We came here 3 days ago just shopping around, but weren't really sure if we wanted to purchase anything. I did try on about a few purses. She was patient and never pushed me to purchase anything. Today, we came here literally an hour before we they were about to close and thankfully Josie was here again! Our experience with her was great. She showed me a purse that just came out today and in Cali this purse is always sold out! Also purchased a matching wallet and got my bf a wallet he has always been wanting. You also cannot beat the Hawaii prices with their sales tax. I definitely will come back here again! And last but not least, Josie gifted us a whole bottle of champagne :) read more

Gucci - Leather Goods Near Me - Wailea, Hawaii

Susan was a wonderful sales associate. It was a pleasure buying a bag from her. Once we entered the store, she greeted me and my bf immediately. She explained to us about the cheaper tax rate and that handbags were 25% off. In that instant, I knew I was for sure going to buy a bag here. Can't beat that deal! I was choosing which color, size, and style from the Dionysus collection that I wanted. Susan was patient as I tried on 2 of them and helped answer any questions that I had. Finally I chose which one I wanted and she went to get a new one from the back. She allowed me to check the bag before it was boxed up. The whole experience was great, and I left as a happy camper with a new gorgeous bag. Thank you Susan! read more

Fine Italian travel bags , shoes & wallets are what Gucci is all about people. I spare no expense when shopping at Gucci, because when I want the best they provide the best! Now this Maui location is amazing with low key atmosphere and excellent sales people all catering to me. I aways have a wonderful experience indulging in my needs and spending money on my newest Gucci desires. Now I'm looking at my Gucci and it's about that time to hit the sun! read more

The only reason this Gucci store gets 2 stars is because the 1st salesperson, Josie, was great. From then on, our entire experience was horrible! We called Gucci and left a message asking if they had a the "Jackie" purse in the color Misty White on a Sunday. By the next Thursday, no return call had been received. So we drove from Kapalua and with Josie waiting on us, my granddaughter bought the "Jackie" and my daughter bought a the large belt bag purse. Upon our return to Kapalua, we discovered a stitching flaw on the "Jackie". We went back to Gucci on Friday, arriving at 10:30 to see if they had another in stock for an exchange. Josie, our salesperson, was not there. Susan, another salesperson, told us we'd have to wait until noon when Josie was to be there, plus there was no manager arriving until noon as well, and it would be up to the store manager to decide what to do because the flaw "was so minor". Susan said no one else could help us! We asked her if there was another in stock and she said Josie would have to look! We asked her if she could at least see if one was available. She then rolled her eyes at us and went to the back and checked. Upon returning she said "no" and if we wanted an exchange we'd have to take the purse on display, but we'd still have to wait for Josie or the manager! If this is the Wailea Gucci policy, to be so rude and insensitive, plus with Louis Vuitton right next door and who will do anything to please their customers, we will never return! read more

Sara, girl you are the best! You made my wife and her friends feel so welcome. And even when my wife bought bags across at BV you gave them props, and my friends who got their bags from Gucci you simply made them feel comfortable and explained the warranty process and how much cheaper it was to buy in Maui. Really impressed, and if you are reading this, so not go to Louis Vuitton next door, just buy from Sara! read more

Cool Gucci outlet, friendly staff and has a decent amount of collection. That mall is nice as well. It's an open mall with lots of stores next to each other. read more

Gucci - Men's wallet - Leather Goods Near Me - Wailea, Hawaii

I usually dont write reviews but this place is horrible, I am resident of Maui and i shop often here. I got there after my work pick up something for my friends birthday, I was with leggings and t-shirt on then workers gave me a sting look and talking about me behind my back, and laughing at my look which I caught it in the mirror. I feel bad i was planning to buy something and that changed my mind and just walked out nobody ask me to help or anything. Then i walked to LV and bought something and nobody was judging my look. High end store and judging people by there look not professional at all. Not gonna shop Gucci at all again read more

While vacationing in Maui my sister and I had to do some shopping. We came to Wailea and decided to go to the Gucci store. There was no wait and when we entered it took a while for someone to approach us, which was very annoying. When someone finally asked us if we want to look at anything we asked to look a some purses. This is when Catherine came over to help us and she definitely changed our experience to 5 stars. She explained Hawaii prices to us, so this store is NOT an outlet store. Catherine showed us all the purses we wanted to try on. After narrowing it down I purchased my first Gucci purse and I am so happy with my purchase. My sister also purchased a purse and card holder. Ask for Catherine she is amazing and very helpful! read more

Came into this store to buy a Padlock small GG shoulder bag. Walked around for 15 minutes and absolutely no acknowledgment of our presence in the store. Even made a point to make eye contact with the two sales associates. My husband who is much more patient than I said we were leaving. Totally get that there were other customers but not even a "we'll be with you" or a smile or anything is very poor customer service. I'll be going back to the neighboring Louis Vuitton store instead. read more

First time walking into Gucci after a snorkel and kayak Expedition. I was still a little wet wearing a bathing suit and water shoes. Not the attire that you would expect great customer service with haha. Well, they treated me like everyone else. Nice, friendly and helpful staff. I left with nothing but came back for the Hawaii Exclusive bag 10 minutes later. Tip: Did you know there is a % off select items because of Asian competitors. Will be back, Thanks for treating me human in my wet clothes! Now... unfortunately, Louis Vuitton was another story. read more

I walked in around 8pm and was just browsing when Josh asked if he could help assist with anything. He was not pushy and was always an arm length away when something caught my eye. When stopping in the store - ask for Josh! He was wonderful. I walked in with the mindset of just browsing and ended up making a purchase. Thank you so much Josh! read more

What a nice experience! I had called the store before arriving in Maui to make sure a specific bag I was eyeing would be in stock. Susan Lado kindly provided me her number so I could text her closer to my arrival and the bag was in stock! Score! I ended up deciding against the original bag, and went with another, but Susan was incredibly patient and sweet during the entire process. I will be returning for another treat on my next visit to Maui! Thanks Susan! read more

We came in after dinner at Monkeypod. The store was clean but a bit smaller than some others I've visited. The staff was very attentive and helped me as I looked at several items. It's a lot less busy than the Gucci in Oahu. I took advantage of the lower HI tax rate and saved a bit. I'm very pleased with my purchase. read more

I have a special place in my heart for Gucci. My very first designer handbag was Gucci. I was in high school and I LOVED that bag. I carried it EVERYWHERE. I still love the brand. Gucci has seen a recent renovation under the direction of Frida Giannini. She has reworked items from the archives to make them work today. This Gucci boutique is quite a nice size. Bags, clothing (men's and women's) and shoes had me salivating. Sunglasses, jewelery and luggage. Divine! I could have easily spent hours in this boutique but there were many other shops that required my visit, ahem. ;) read more

I had a great experience shopping here. I came into the store knowing that handbags are 25% off mainland prices and small leather goods are 20% off. The discount along with 4% tax makes purchasing a handbag here a steal! Upon entering the store, I was greeted by Jennifer and was told about the special Hawaii pricing. I pretty much knew which bags I was interested in and went to try them on. Jennifer offered to take out any bag that I liked so I could try it on. I ended up purchasing a Gucci Marmont small camera bag in porcelain rose. I highly recommend Jennifer! I never felt judged or pressured into purchasing anything. I will definitely be back when I visit Maui again. read more

There were a few bags that made my eyes wander. I already had my eye set on a bag and Stacy was sweet enough to help me out. She was accommodating to my questions, showed me several bags that were nice. I decided what I wanted and was in & out of there in less than 30 minutes. If I stayed any longer my wallet wouldn't be happy but the main thing is... I'm happy with my purchase! read more

help was horrific!! sorry im not kim kardashian!! these workers couldnt be bothered. i didnt wanna ask for help cuz that would be too much for them. ill have to remember to bring my black amex next time read more

Jonathon gave great service to my friends and I! He was very attentive to our needs, welcoming and who would've thought that our trip to the shops would be one of the highlights of our trip. read more

Was having dinner later in the week, so I thought I'd treat myself to a new suit. I own a few Gucci suits, and have been happy with them over time, even though they aren't my "go to" brand for suits. That might change after the experience I had here. The boutique itself is quite large and carries a variety of items. However, I was only concerned with suits and a new pair of shades to match. Staff was WONDERFUL, they had no problem finding exactly the suit I wanted, and it my size. They were efficient without being clingy, knowledgeable without being condescending, and friendly without being fake. I was completely satisfied with my purchases and will be back again next time I'm on the island. read more

Sarah was very polite and professional, walked in to browse and she was able to help me with anything and I ended up with a new pair of spectacular shoes, thank you so much! read more

Came here to window shop and didn't really find anything on displayed that I liked. The salesperson asked me what kind of purse was I looking for. I said I'm not sure because nothing has caught my eye here. He then informed me that i can look at the website and he will try to look in the back if they had my item in stock. I saw a cute purse but this location did not have my color. So he made a few calls and was able to have Honolulu ship it over to Wailea location. However the day it arrived i was scheduled to fly home to USA. The salesperson was able to ship my item to USA. Only downside is I have to pay USA tax. If only I stayed another day LOL! Overall great customer service. Mahalo! read more

Gucci - My item was out of stock however they were able to order & ship to USA for me - Leather Goods Near Me - Wailea, Hawaii

Absolutely loved my experiences at this Gucci store. Jennifer helped me select my latest Gucci handbag and I couldn't be happier. She is so knowledgeable about every product, patient, professional and lovely! read more

This is the only Gucci store on the island and the personal assistance from the salesperson I spoke to lives up to the name. Extremely helpful in looking for sizes and styles. Explained the process since they were out if stock. I wish I caught her name, but look for the one who's 5'7" (and blond). She is one spectacular salesperson! read more

Had a great experience in this store! I knew what I was looking for, and the shopping experience was awesome! We were given champagne while we hung out. Our SA was great! They discount 25% everything which makes it an even better shopping experience. We will be back! Thank you Maui Gucci! Love adding this to my collection! read more

Gucci - I love my new little cutie! - Leather Goods Near Me - Wailea, Hawaii

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We came in just to look around, a relative fell in love with a pair of spectacular glasses; so we bought them! Jennifer K helped us with the purchase, it was quick, easy and stress less. All of the sales persons were friendly and helpful. Even though we had been at the beach earlier today and walked in wearing flipflops; we didn't feel any less valued then other patrons dressed nicer than us. A very refreshing experience. This is our first Gucci purchase; I doubt it will be our last. read more

Gucci - Super funky glasses we found today. - Leather Goods Near Me - Wailea, Hawaii

JOSIE is an absolute doll! I picked up a bag from the new collection + some new slides and grabbed my best friend a cross body bag. All the bags are 25% off and the taxes are close to nothing. read more

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