I've been seeing a doctor at this location for my annual check ups for the last two physicals I've had along with the labs and follow ups for those physicals. If I had chronic health issues I would have found a new doctor/location long ago but once a year I've been just dealing with it because I like the doctor I see. However, I don't think I can stomach it anymore. I had my physical back in December and blood work done for insurance purposes on a separate visit also in December. I then couldn't make it to the follow up until January.
On all three occasions they have been having computer "issues" that prevented them from checking in patients or doing anything at all really. To check in for the physical, I had to stand there past my appointment time waiting for my info to get updated so I could get checked in and only 1 of the 3 women sitting at the front desk could help with this apparently. This constant problem with the computers is really a huge turnoff for me, especially in the medical industry. My entire medical history is housed on your computers that are constantly down and my time is being wasted every time because the business halts until the problem is resolved. As someone in the IT field, it also makes me nervous that the system has so many problems because that could be an indication of weaknesses which would allow outsiders access to very sensitive information. I also just logged in to my account on their Patient Portal and none of my activity at their office has been updated in a year. No appointment history, no medications updated, no summaries, nothing at all. Why do you all provide that if it only serves as a reminder of what you AREN'T doing?
But then my favorite thing of all happened this week. I called yesterday to ask a question and see if I should come in or wait a few days to see how the situation progressed. I was assured by the nurses station that they would talk to my doctor and get back to me shortly. Over 24 hours later I still hadn't been called back so I called again. The nurse was confused about why I was calling, wasn't sure where to find my info, and then regurgitated the synopsis of my last appointment to me without answering my question at all. When I told her that didn't answer what I was asking she told me she could go check with the doctor and let me know. I told her not to bother. Going to urgent care after work would be faster than getting an answer from them. It's a shame but I think I'm going to have to suck it up and find a new doctor because I can't deal with this inept office staff and these perpetually broken computers any longer. read more