My daughter has seen Dr. Antink since she was a baby (12 years) and we've always liked her.
Our billing experience after her most recent wellness check has been awful and is the reason we will be looking for a new provider. My daughter's well visit was in November 2025 and we were fully insured. The business office was aware of our insurance prior to check-in.
In March, I received a bill for $541, the full amount of the visit (no coverage from our insurance). Thinking it was a mistake, I called and talked to the Office Manager. He informed me that we were not in network with the insurance we had at the time and should've been informed of that upon checkin (we were not). He continued to say that it was a violation of the no surprises act and was their problem and he would have it written off. I tried following up with him multiple times over the next several weeks but he refused to return my calls despite multiple attempts and voicemails. His name is Carson.
I also reached out to St. Alphonsus central billing and explained my situation. They also understood the issues with the unexpected bill and agreed to delay the bill, re-bill insurance, and again work on writing off the bill. I was encouraged.
Over the next couple months, I followed up with central billing multiple times and provided requested information. Until the last time I called billing and the lady refused to talk to me about my daughter's situation citing HIPAA concerns and me not being listed along with my wife as a contact, even though I was there in the room when she was born at St. Al's, I've attended multiple doctor appointments over the years, lived with her mother for 20+ years, paid all of her medical bills, and am one of her legal guardians as her father (a clear clerical error on Saint Alphonsus' part, to which they didn't seem to care to fix, even after my wife called to clear it up).
Today I have again received the bill. I cannot relay the sheer disappointment I feel with this situation especially after the lengthy and positive relationship daughter and our family has had with Dr. Antink. I've worked in healthcare insurance for 20 years and what has happened here is wrong. I would have written off this bill because it's morally correct. Saint Alphonsus Pediatrics has refused to. I feel beaten down and have paid the bill because I'm sick of dealing with it. My family cannot continue to support a practice where we are ultimately just a number and we're heartbroken about that, especially since Dr. Antink is a great doctor. read more