This is the worst Sainsbury's store I have ever visited & unfortunately it is my local store. Where to begin ? The trolleys require a pound coin to release them & are still geared to take the old £ 1 coin which means you often end up with a jammed slot. Unlike many town centre car parks , you have to buy a parking ticket & reclaim the cost at check out - if you have spent enough to warrant a refund.
In store cleanliness is poor. Stocks , particularly of fruit & veg are consistently hit or miss as to availability & if you want to get the freshest veg you often have to lift off an upper tray of older , less fresh goods to access it.
For the last 3 weeks Smart Shop has been unavailable via the stores hand sets with no explanation as to why. I downloaded the app for it on my ' phone & it will not scan.
Labelling can be misleading with the wrong label by a product. Best check closely before going to pay.
Today I shopped at about 2 pm. At checkout there was only 1 till open & a long queue of at least 10 people waiting to use the self service tills.
Last week my wife used smart shop on her ' phone & had to have ALL her shop re checked at the end by a member of staff who gave no explanation as to why.
Not a time saver at all , just cheaper & easier for Sainsbury's!
The only good thing to say regarding shopping here is that the Nectar offers are good - if in stock.
Please , please , another Supermarket rival come to Chesham read more