I dont like leaving negative reviews, especially for this particular tanning salon. But I'm a firm believer that if someone wants to patronize a compan they know nothing about and goes to yelp for reference, they should hear the truith. Warts and all. Ive been a customer for close to 10 yrs. and have never had any issues. The establishment is extremely clean, has several high power beds, tylish, and offer more than just tanning. Its a great place, but buyer beware. My fiancee purchased for my birthday last year a 100.00 gift certificate for tanning. On the certificate it was hand written with,"for use any time" First of all, any time means any time not 30 days. I went in for my first pkg tanning appt. In June. Had not tanned until trying to today. I was told the certificate had expired. That it had to be completed within 30 days once activated.
This was NEVER explained to my fiancé. Nothing of the sort was mentioned. And i did not see any posted signs saying anything contrary to this policy. By law, store policies are mandated to a place where a customer can see it plain as day. So to summarize this, Sahara Tanning took 100 dollars from my fiancee and for that 100.00 i received 1 tanning session. I honestly feel we were taken advantage of. I have purchased my own tanning pkg's before, but had always finished up within 30 days. Not because I was aware of this policy beforehand, but that my sessions were always completed before the end of the 30 days.
The one thing i dont understand is, why is this policy in place? how would could the company would be taking a finacial hit by letting someone use what they paid for at their leisure. Youre still proffiting.
Unfortunatly for me its time to move on, And its a shame with such a great establishment. But i can't support a company under the circumstances.
There are PLENTY of fish in the sea. Just watch it if you purchase a package of sessions. read more
