Schedule a 90 massage for 12, got a call from staff at 1112 asking if I can come at 1130, I said…read morefine, when I came they say they have to cut my massage to 60min, I obliged. The staff say they would refund me for the extra 30 min. My masseuse is very inexperienced, she often forgets to do things, her movements are unnecessary thereby creating noise as she moved around, her massage are not replicate from left to right, her pressure points are very uneven, it felt like she is very inexperienced, I was reluctant to tip her at all. The establishment is a noise trap, any time someone open the front door (with it insane door bell) or talk the next room over, I can hear everything, ruining the whole relaxing experience. EDIT: Tina reached out to me to explain the situation with her staff, I have upgrade from 2 to 3 star after talking to her, although I understand her situation however it does not change my experience at the establishment, should I visit the shop again and receive better treatment, I will make sure to update the change.

If I could leave zero stars, I would. Booked a DEEP TISSUE massage as a birthday gift for my mom…read more She homeschools my 2 younger siblings, she is with them 24/7, and she doesn't usually get a break. This was supposed to be a relaxing hour for her. I booked her massage with Tina because she had great reviews! First, Tina rescheduled the time of my mom's massage the day of without calling first to confirm that the time worked for her. When my mom called to see if she could reschedule for a different week instead, she didn't answer and texted back saying they actually could take her at the original time she was scheduled. As frustrating as that was, my mom still went to the appointment where she was brought back and informed THEN that she was scheduled with a different masseuse rather than being notified when they texted her. A simple explanation that they could take my mom at her original scheduled time but with a different masseuse would have sufficed. Still, my mom stayed and got a massage from this male masseuse that she didn't get the name of, otherwise I would tell you to avoid him at all costs if you do decide to come here. Although she was scheduled for a DEEP TISSUE massage, my mom described the pressure of the massage equivalent to my six year old sister giving her a massage. Massages are supposed to be quiet and relaxing, and this masseuse spoke the ENTIRE TIME and spoke with his hands, so her massage in total was probably 30 minutes. I paid $90 for a relaxing deep tissue massage, and my mom received a 30-minute back rub. And instead of using a massage oil, they used a thick dollar-tree feeling lotion. My mom said the best part of it all was the warm towel he brought out to wipe the lotion off her. Already, this whole experience has been HORRIBLE, but then my mom comes out to Tina ringing up a regular she apparently kicked my mom's appointment for. When my mom goes up to the counter to check out, Tina tells her the appointment was already paid for (by me) but that a tip wasn't left. I by no means was going to tip someone before they did their job, let alone would I have wanted my mom to tip after such a terrible experience. My mom is uncomfortable with confrontation and after Tina pushed by mentioning no tip was left 4 different times, my mom explained she didn't have cash for a tip. Tina jumped to say they could use her credit card for her to leave a tip. To say im appalled at the lack of professionalism by this establishment is an understatement. Quite honestly, I would want a refund because it was that much of a waste of time and money. Please, if you're looking to get a massage, go ANYWHERE else.

Long day, stiff and sore, decided to stop in. Good: Upon…read moreentry I was immediately greeted by two women. I was taken back to a dim room where soft music was playing. I paid for an hour and was left to change. Cindy was professional, and did a good job adjusting pressure when needed. She suggested some advanced relaxation techniques also. No nagging for a tip afterwards, which was very appreciated! Bad: I needed to prompt Cindy to work some muscle groups that I thought would have been obvious, but she was very accommodating with whatever asked. Not perfect, but overall a very good experience!

I really needed a massage and found this place on the way to another stop and decided to give it a…read moretry. I'm sorry to have to leave a not so happy review. I came in and it seemed the place was empty. The lights were all off, but a friendly young lady came out to greet me right away. There was a strong language barrier as she quickly led me to a room in the back. A few minutes into my massage, the phone rang and she left the room to go answer it. I don't realize it at the time, but when she came back in, she brought the phone with her which rang again and I could hear an older male voice stating he had just called. She told him again she needed about 20 minutes. I was wondering "20 minutes?", I just got on the table! Then a man came into the business and she left me again to go talk to an older man in the lobby. Apparently there was another therapist in the building that I didn't realize was in there with us. I'm going to guess he went to the back as I didn't see him when I came out about 10 minutes later. I definitely didn't get my moneys worth and definitely did not received my whole hours of massage after all of the interruptions. I would not go back for other reasons as well as I didn't feel comfortable.

Gabrielle is Amazing!! I've been struggling with my skin barrier and having my skin feel really…read morecongested, but after just one deep pore facial, it feels so much better!! I feel so much better more confident with the direction i'm going to fix my skin. I definitely recommend!!

I was given a birthday gift card from my best friend. I was so excited because having a massage is…read moreabsolutely like heaven to me. When you first walk in, it's so beautifully set up. They checked me in right away. The rooms were perfectly lit - not too bright yet not too dim. The music was soft and at the perfect level. My massage therapist gave me different options as far as the type of massage. I stated as long as it's not a deep tissue massage. I had that once & for three days - I was in so much pain that it felt like I'd been in a car accident. So, knowing that he chose a shiatsu massage. I stated I tend to carry my stress between my shoulders and neck. Plus I'm so ticklish everywhere else! Having told him this, he began my amazing massage. It was the best gift that I could possibly received. When my massage was over - I secretly wanted to move in! I plan to give my best friend a massage there as well. Please try Escape Wellness Spa as you will walk away with out a care in the world and so relaxed!

Aroma therapy massage was excellent. Tan does an amazing job. Very professional and explains in…read moredetail what outcome will be. I'll definitely be back!

Absolutely hands down worst experience I've ever had and I've been getting a massage once a month…read morefor the past 12 years. So the address that's on google maps is NOT ACCURATE. The true establishment is actually east at 4400 Bayou Blvd. I initially called, no answer. I received a call back from a personal number and the lady on the phone said she thought I scheduled for 7pm. I let her know that I've never scheduled before so right off the bat I should've taken that as a red flag. She said she wouldn't be able to get me in for an hour to which I said that's okay I'm looking for something sooner so I started heading home. On the way home she called and said she could get me in 30 mins and asked if I was at the location. I said yes. She listed a specific nearby establishment and it seems there was a misunderstanding. 30 mins later come to find out the establishment was in a DIFFERENT CITY! She then shares her location with me but it immediately expires. After that she finally gives me the address but no building number. I call, no answer. She calls back and says she's coming out to meet me but the address she gave me put me on the whole other side of the complex. When we speak on the phone she asks me if I can just reschedule.... Are you kidding me?! What a waste of time and gas! We finally found each other after 10 mins of looking, only for her to tell me there's no one available to give me a massage!!!!!! What?!?! She brings me up to the establishment which is tucked into a corner, upstairs. Yeah, "easy to find". She did offer me 1/2 off should I choose to book a future massage which is the only reason this review is 2 stars and not 1. I won't be coming back, I've dealt with poor management before and it can destroy a business. I'm sure the therapists are great but I'm not willing to drive out here again and have someone "last minute cancel or reschedule". This seems like the kind of place to do something like that. Advice: Update your google maps app location, it's misleading, unprofessional, and confusing to customers who are legitimately looking for healthcare. Additionally, don't blame your customers for using the app they prefer. Update your location or take it off the site, you manage a business, it's as simple as that.

We had great massages here! We were skeptical because of the previous reviews, but we experienced a…read more relaxing setting and and the soak were great. I would recommend this place.

Absolutely a waste, it was not a good massage at all. The lady basically pushed on my back and then…read morethey argued about a 5.00 tip and said it needed to be 20%. Don't waste your time, trust me!

Massage was okay. It wasn't good but wasn't bad. She was Afraid to get close to my butt where all…read moremy lower back pain was. The lady I had was kind and sweet. Side note... the table itself was not comfortable. Felt like plyboard with a thin cushion that creaked a lot.

Good food good food - quick service. Nice people at this location. They willingly fixed meal as…read morerequested

Easy to give 12th ave a 5 star review! Vicky, Michelle, Geri, and Samantha all paid close attention…read moreto areas we asked to focus on and even found the spots we didn't even know needed attention! Highly recommend this wonderful group of massage therapists that created a cozy and super inviting environment. The entire place was perfectly clean and I would come back again any day.

I was not sure what to expect but can honestly say this was one of the best massages I have ever…read morehad! Samantha was very good at focusing on the areas I had tension and continual issues with and helped release pain in my neck, shoulders and back. I love when a masseuse can do deep tissue work and also help me feel relaxed and revived! This place had good reviews and now I know why! We booked another massage for this week because it was so worth it!

Song is the best!! Literally deep tissue massage was amazing…read more I have been going to this location for a few years. I will always ask for "SONG" His hands never stopped for an hour. And, $59 is a great deal. Other places want 90 and a tip of %20. This place rules. I can actually close my hands all the way today. Slept very wll last night.

I love that they take walk in appointments and they're available most of time apparently because it…read moreseems like they have a lot of workers. I don't like the fact that they don't ask any questions about your preferences so make sure you mention important details like pain, type of pressure, etc. I came for a relaxing massage and I had to ask three time to please go softer lol by the third time he laughed at me. Kind of uncomfortable moment. Lady in the front desk is super nice but unfortunately didn't understand what we were saying so it was hard to communicate. I'd give it another try if I'm in the area though. They have good deals.

I starting seeing Kristen for muscle tension and pain. She has been just what my back and shoulders…read moreneeded, professional, caring, and very capable!

I'm Deborah and my extended family members from Maryland, Elsie and Sandra treated me with a…read moretwo-hour deep massage in memory of my mother, who transitioned recently. When I tell you it was needed, I was extremely pleased. I was so tight all over my body. Kristen's hands magically released those tight areas in my body. It was good to feel normal in my body again. I've had massages in numerous places such as Destin Florida, Maryland, Virginia, Paris, Argentina and the list goes on. Kristen has been the best. She's also caring with a wonderful personality. Her rating really exceeds 5 stars. My plans are to make an appointment today and get on a routine schedule. I think we need to take care of our bodies so if you need to relax and have a good sleep, I highly recommend Kristen.

Giving 3 stars only because of very misleading backpage add. This is a clean, nice place. The lady…read morethat took care of me was very professional and knowledgeable. She took her time and that made it a very relaxing time. They do not dress sexy not do extras! So if that is what you want, move on. If you want a great massage, this is place!

They shorted me on time by 15 mins.- not counting the 3 times the therapist left the room. Then…read moreargued with me afterward. The room I was massaged in smelled like cat pee. The website and bill board advertisements say $48 for 60 minutes, but once inside the wall chart says $60 for 60 minutes. I am not even sure the therapist was legal. Did not see any licenses posted as is required by all legit therapists. She did not speak any English either. The only draping is a towel. On the plus side, they were very nice to me when I first walked in. They were NOT nice to me when I told them they shorted me on time. Never EVER again. I hope they this review. I am angry! My complaint is in regard to being UNETHICAL, and FALSE advertising, and possibly illegal if the therapist is unlicensed by the Florida Dept of Health Massage Board. There was NO licenses posted as required by law. Mostly I am angry because I had a bad experience with them, then they did not make it right, and were not nice to me when I challenged (politely) them. I even paid the full $60 (sorry I did now) because they were arguing with me about time, and I was so angry I needed to leave.