I very rarely write negative reviews, and my intention here is not to publicly shame an individual…read more However, given what I paid and the circumstances surrounding this appointment, I feel this experience needs to be shared.
When I scheduled with Zoomin Groomin, I specifically explained that I was 9 months pregnant and would be giving birth approximately one week after the appointment. I made it very clear how important it was to me to have my cat properly groomed before bringing our newborn home.
The morning of my Tuesday appointment, I was contacted and told that the groomer had been in a car accident and the appointment needed to be cancelled. Of course, an accident is understandable, although given that it was the morning after Labor Day, I admittedly had my doubts about the timing. Regardless, I immediately made arrangements with a local groomer instead.
A few hours later, Zoomin Groomin contacted me saying they had found another groomer who could come 2 days later. Because I am extremely uncomfortable at this stage of pregnancy and mobile grooming was much more convenient for me, I cancelled the local appointment I had secured and chose, in good faith, to give Zoomin Groomin another chance.
Unfortunately, I deeply regret that decision.
The groomer arrived about 10 minutes early, which I appreciated, but the entire service was completed in approximately 20 minutes. When my cat was brought back to me, I genuinely could not believe it. He looked like a wet noodle. His nails had been trimmed and he had clearly been bathed, but he was not properly groomed and appeared to have been barely combed through.
I paid $225.
For $225, I did not expect what amounted to a bath and nail trim completed in roughly 20 minutes. I expected a thorough professional grooming- especially after I had clearly communicated what I wanted and why this appointment mattered so much to me.
My cat is a Ragdoll with an incredibly sweet and gentle temperament. He has never bitten or scratched anyone. Instead of acknowledging that the service clearly fell short, I was given multiple explanations for why he had not been properly groomed. It was also apparent that the groomer could tell I was unhappy when she handed him back to me. At that point, however, I was exhausted, extremely pregnant, uncomfortable, and frankly had mentally tapped out. I didn't have the energy to stand there debating the quality of a service that was visibly incomplete.
What disappoints me most is that the entire experience felt rushed and uncaring. I specifically chose a mobile grooming service because I wanted to make this one small thing easier on myself during my final days of pregnancy. Instead, I am now out $225, my cat still needs to be properly groomed, and I lost the appointment I had arranged elsewhere because I trusted Zoomin Groomin when they contacted me again.
I genuinely feel robbed of both my time and my money. Days before giving birth, the last thing I expected was to be looking at my still-wet, barely groomed cat and feeling like I wanted to cry over a service that was supposed to take something off my plate.
I will not publicly name the individual who came to my home because my goal is not to humiliate or attack someone personally. If the owner of Zoomin Groomin reaches out to me directly, I will gladly provide the groomer's name.
I wanted very much to feel comfortable recommending this company. Instead, I am deeply disappointed. At a $225 price point, customers should reasonably expect care, thoroughness, professionalism, and an actual grooming, not a rushed bath and nail trim my husband could have done himself. I sincerely hope the owner takes this feedback seriously and anyone else who wants their cat groomed.
