All of the staff at Rouland's were very helpful and knowledgeable in getting us insurance for our…read morenew lake Almanor house with a quick turnaround and fair pricing. We're grateful for their excellent service.

Doesn't return requests for estimates of coverage. Not rocket science, just good business practice.read more

I called them and asked them to estimate a home I was considering purchasing. They failed to…read morerespond to my request.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Chester, CA area since 1983, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today. CA Lic. #0657918

I was referred to this office by a salesman at Chico Subaru. Unfortunately, after six months as a…read morecustomer, I wish I had gone somewhere else. This was my first time going through the insurance process, and looking back, I feel like my lack of experience was taken advantage of. I trusted their guidance, but later realized I was paying for coverage that didn't really align with my needs. At the beginning, I was given several discounts (like a student discount) that I later found out I didn't actually qualify for. When it came time for renewal, my premium increased significantly after those discounts were removed. The most frustrating part of my experience was the lack of support after I was in an accident. They were very unhelpful during that process, and I ultimately went to seek help from another local Allstate agent. I ended up canceling my policy. I did have to pay about 10% of the remaining balance (around $20) to close out the policy. Overall, the experience left me feeling like I wasn't properly guided through the insurance process, especially as a first-time customer, and that my trust in their advice wasn't respected.

They quoted me one price, which I paid and I thought I was good to go. I checked my bank account as…read moreI regularly do and discovered two charges from them for different amounts. They neglected to tell me that they bundle insurance without your permission or knowledge and gave me a "renters" policy. I own my home and didn't need their renters policy. They didn't tell me - they just did it and charged me extra. I immediately cancelled and will be reporting them. I DO NOT RECOMMEND.

There has never been a time when State Farm has not come through for me and my family. Brian…read moreWilson, Kate Clegg and team are exceptional at what they do, very knowledgeable and ex professional!

I recently worked with Christine and she was awesome. I needed help with the website which she…read morefixed in a matter of minutes. She noticed some wrong and fixed it which no one else I had contacted noticed. So thank you Christine for being so kind and helpful . Sandra Ewert

Giles Insurance is Amazing!!! Beyond the best service I have received at any insurance office ever!…read moreBeth Stephens goes out of her way to make sure you are 100% happy with your insurance experience and offers so many options, I send everyone here and plan to be with them for years to come!!

We've been with Giles Insurance for about seven years and they are great! Todd Giles is always…read morevery nice and helpful and we've been consistently happy with his service. We just bought a new house and continued to use Giles Insurance Services for our new house and our autos.

Crystal's vibrant smile and willingness to help was exceptional, thank you for the great customer…read moreservice

CHICO CREEK INSURANCE have been absolutely awesome!! Julio was amazing at finding me great prices…read moreand lower rates for my cars. And he was have super prompt and helpful when I Initially did an Internet quote. When I went into his office he knew exactly who I was by name and was able to help me get insurance without have to be upsold or bothered by Unnecessary questions . He even helped me with questions I had about another Another insurance claim. I Absolutely without a doubt recommended him to All my friends and familyThank you very, very much to you ALL for your help and the peace of mind you have provided.

I would not recommend this business based on my personal experience. Called on Tuesday 7/15/2025…read moreand spoke with the front desk person for 23 minutes providing all my personal information for home and auto insurance quotes. She stated that I would receive a call within the next business day or two. I was not contacted by their office. I happened to pass by their office on Friday 7/18/2025 and decided to go inside to follow up. The gentlemen in the office located to the left as you enter the office greeted me. I told him I was waiting on some insurance quotes and was wondering what happened. He stated he would look into it and get to back to me. I provided my contact information again. I received a call on 07/22/25 from an agent and she stated that she would get back to me by the end of the week at the latest. As of today 08/5/25 I have not heard back from their office.

If you need to communicate via email, for whatever reason, DO NOT waist your time trying to ask for…read morea quote from this company. "Due to time constraints and policy issues we are unable to gather information for a basic quote via email."

I had issues with the way the rental agreement was written after a no fault collision, and I called…read moreand emailed State Farm to straighten them out, a woman working for this office called me back and asked if there was anything she can do to help me. I explained my concerns but she was confused and shut down every request for help I made. I really doubt she was calling to help me because if there was a list of things she would actually do that list would be blank. Anyway through the conversation she bit into a keyword and started reciting some corporate incantation about how state farm and enterprise are different entities, however when I told her I know that state farm and enterprise are two different companies she hung up like a child. Just imagine, you're having a good day working on a project, you get a call from the Tim Weatherson State Farm Insurance Agent the person who you pay to provide you a service, a woman representing Tim berates you and hangs up. You're perplexed, confused as to what the purpose of the phone call was, and you're mad because some random person called you to tell you a bunch of lies treat you like you're stupid and hang up on you while you're mid sentence.

I have been a state farm customer for 40 + years, stopped by my agents office Tim Weatherson. Was…read moretold i needed to make an appointment ? There were no other clients there. Three guys all playing on the computer, too busy to deal with an established customer, TOTAL BS.

Alejandra really goes out of her way to get you the best quote. She is friendly and cares about…read moreyour needs. I highly recommend her!

From the owner: I am an insurance agent/broker. I specialize in business owners insurance, General Liability,…read moreworkers Comp, auto and life insurance. Soy una corredora de seguros. Especializo en seguros de: negocios, indemnizacion laboral, responsabilidad general, auto personal y seguros de vida.

FYI - he retired and didn't notify his clients, let alone refer us to someone else. We had been…read morehis client for more than 25 years.

Friendly staff and knowledgeable- they got me reasonable rates and it's is nice to deal with a…read morelocal agent instead of waiting on the phone for one of the on line companies