Primarily for the benefit of everyone reading this, please first see a quoted list from The Futon…read moreCompany (on 20th Nov 2025) regarding the chemicals they use on their futons. Please research at your own free will, but know that these gas off compounds such as formaldehyde:
For Fillings:
Ammonium Salt
Foams:
Melamine
Chlorinate Phosphate Esters
Fabrics & Futon casings:
Hydroxymethyl Phosphoniums
Di Methyl Hydroxyethalene Urea
Di Methyl Hydroxyethalene Phosphonate
Solution of Sulpur & Nitrogen
Other companies offer futons without these chemicals. I wish I knew this before.
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My review:
I bought a 3 seater sofa bed futon on 19th October 2025. I needed something for Christmas as my friend was coming to stay. It arrived, and as soon as I opened the package for the futon mattress, I got an instant migraine. The smell was so bad. I could tell right away there were heavy chemicals gassing off of it. I thought maybe it is normal, and I would watch and wait for a few days.
For the next 10 days whilst it remained all set up, I suffered with the following health complications: continuous migraine, nausea, sore throat, itchy eyes, and red patches around my eyes and dizziness.
When I purchased the 3 seater sofa bed, including: the futon mattress, frame, bolsters, covers etc, I received a total discount of £240 across multiple items. In total I paid £1,159 (with the £240 discount).
They said, the "Futon For Bifold - Three Seat Size - Double (fluffy mattress)" - essentially the futon mattress - was being refunded to me at a cost of £229.
Please note, the original (un-discounted price) for the futon mattress (fluffy one) I wish to return is £469. On that day I paid £384.31 for this part, as the amount off on the 19th October was £84.70 for that item. Upon request they even sent me a breakdown of this in a screen shot proving that I paid them exactly £384.31 for the mattress, and so this should be my correct refund amount.
Please see a quote from them below:
"Before we proceed with a collection and return of the Futon Mattress only, please note the expected refund amount as per your order, not the website is £229 - this is the amount you paid for the Futon Mattress during the Black Ticket Deal. "
You might be confused at this point, why have they done that? Well, I can tell you exactly.
Because I now need to return the futon mattress for health-related reasons (it caused significant symptoms, the company even advised me not to purchase any more mattresses from them in the future), they are now using the £240 I saved across multiple items (including the frame and covers which I am keeping), and just deducting it from the futon mattress I need to return.
So essentially saying, oh, now you need to return that one part (the futon mattress), we will withdraw the deductions you saved on the other items you chose to purchase on 19th October.
If they (or any company) state a price for something on a certain date and I pay for it on that date then that is how much I should pay for it. Not be changed around and manipulated later.
I am entitled to a refund of the amount I paid for the specific item I am returning, not an adjusted amount they have alter invented.
Their actions reflect unfair commercial practice. Under the Consumer Rights Act 2015, goods must be safe given my severe reaction I argue that their products are not. If the product caused harm, any attempt to reduce my refund, shift discounts onto that item, or penalise me for returning it is unethical, and a breach of consumer law. Trading Standards take health concerns seriously.
I will be contacting the relevant governing bodies including an ombudsman, citizens advice, and trading standards if they do not refund me my rightful amount of £384.31 immediately.
If you have been similarly affected by The Futon Company / their mattresses, please let me know on this review and we can compile a case together.