A nice place to stay for a family event…read more Check in was so easy. Love the comfortable room and free parking. The front desk staff were so helpful. The pool and gym area looked nice. Breakfast was a bit plain. Eggs, bagels, oatmeal, fruit, potatoes, yogurt and cereals. Service from Ebony was five star! Wish that the chai lattes were available as part of the buffet. Would stay here again if we had another family event.

My stay at the Marriott was great. The room was nice, clean, and the bed was extremely comfortable…read more The food was surprisingly good definitely a pleasant bonus for me. Overall, I enjoyed my experience and would happily stay again.

Had a great experience at the hotel. Bed was comfortable. Shades over window were perfect. Some…read morelightning no light. Great for sleeping. Staff were amazing. Breakfast decent. And the rooms were modern and clean. The one thing that threw me off was the repeated three prints found on many rooms. Door lock + under side of workbench with metal brackets + ???. I couldn't get the last piece of the puzzle. Shutters? These look like an escape room clue set waiting to be solved.

Very nice stay. The room was comfortable and the pool was great! If you're staying in the area,…read morethis is the place. The one thing that threw me off was what I think might have been a riddle... the prints in the room... are they clues? Old door lock, painting of corner of window with drapes, shuttered windows abstract? What was the prize for figuring this out?

If I could give it negative stars I would. Was awakened at 1:45 am to ambulance, fire trucks and…read morepolice because the front desk person overdosed and needed narcan! Stay away!!!!! Horrific experience! No! No!No! I would rather sleep in my car!!!!

I would HIGHLY recommend Olde Mill Inn to anyone who is stopping in the area. The rooms are very…read moreclean, the rooms next to me were quiet, the location is nice, and the service is incredible!!

They are making upgrades to this hotel. It is nice inside but looks like it may be closed or under…read moreconstruction which it is. The room was nice and clean...plus I do my own cleaning as well. The front desk staff were very attentive and helpful. We drank some coffee but didn't partake in the breakfast offered. I would stay there again.

We decided to stay for a stay-cation - The rooms are all being remodeled and I'm not sure if we had…read morea newly renovated one but it was nice. I thought the staff was exceptionally nice, the food in the little store was not crazy expensive, and the beds were comfy. I did not think the breakfast was GREAT, but it was fine. The pool was a little yucky, but I think they usually are. Other guests were nice. It was a good place to stay for NYE.

High tea has a limited selection of teas to choose from. I like that Royal Park Hotel has this…read moreevery weekend.

Disappointing Experience -- "Pet Friendly" Comes With Major Fine Print…read more As a Rochester resident, this experience was especially disappointing. My husband and I are currently renovating our home and booked the Royal Park Hotel while in town for business and personal reasons. We planned to bring our small, well-behaved, 10-year-old dog. After booking online, I called because there was no option to add a pet. Cynthia confirmed they allow dogs and explained the policy. Most rules were reasonable, but two immediately stood out: a strict no-barking policy and dogs MUST be crated whenever the owner leaves the room. We have traveled extensively with our dog and stayed at upscale hotels including the Amway Grand Plaza, The Drake, Hilton properties, and others without issue. Our dog has never been crate trained. I completely understand requiring a dog to be secured when housekeeping enters, but requiring us to cage our 10-year-old dog simply to leave for dinner seems excessive. The no-barking rule also lacks reasonable nuance. Obviously, no guest should be allowed to leave a dog barking continuously and disturbing others. But an occasional bark? Do we also have a no-child-crying policy? There's a difference between normal occasional noise and an actual disturbance. Our dog isn't even a barker, and we travel with a dog camera to monitor her. Then there's the $150 pet fee, which is one of the highest we've encountered. For $150, I'd expect a genuinely pet-friendly experience--not simply permission to have a dog while imposing unusually restrictive rules. I went to the hotel in person hoping common sense and reasonable discretion might prevail. Deanna at the front desk reiterated that it was policy, while a manager beside her confirmed the same. There was seemingly no willingness to discuss an alternative. So we cancelled our reservation and booked The Townsend Hotel in Birmingham instead. What a difference. The Townsend charges a $50 pet fee, provides dog beds and bowls, and does NOT require our dog to be crated when we leave the room. That's what I consider pet friendly. Something else happened while I was at Royal Park that further illustrated my concerns. An older gentleman was attempting to check in early. He was told that even if his room was already ready, he would be charged a $75 early check-in fee. Ironically, I made our same-day Townsend reservation around noon. They had a room available, welcomed us immediately, and charged no early check-in fee. That's hospitality. If a room isn't ready, obviously a guest should wait until check-in. But if it's cleaned, available, and ready, charging $75 just to hand someone the key a few hours early feels like nickel-and-diming rather than luxury hospitality. Perhaps Royal Park should reassess its $150 pet fee, mandatory crating policy, barking policy, and $75 early check-in fee against comparable luxury hotels and current industry standards. This is particularly disappointing because my husband and I got married at the Royal Park last year and spent tens of thousands of dollars there. Unfortunately, even during our wedding experience, we often felt policies took precedence over hospitality. At times, it felt like constantly being reminded of what we could and couldn't do rather than being treated like valued guests. After this experience, I genuinely regret choosing Royal Park for our wedding. It's also surprising for a hotel in Rochester, an incredibly dog-friendly community. Leader Dogs for the Blind is headquartered right here in Rochester Hills. Nobody is asking the hotel to tolerate destructive animals, aggressive behavior, incessant barking, or irresponsible owners. Address an actual problem when one occurs. Charge for damage. Address legitimate noise complaints. That's completely reasonable. But don't treat every well-behaved dog as a problem before one exists and then charge guests $150 for the privilege. Royal Park has unfortunately lost our business. I will no longer recommend it to friends, neighbors, or visitors--particularly those traveling with pets. The Royal Park markets itself as a luxury hotel. Luxury hospitality should involve discretion, common sense, flexibility, and making guests feel welcomed--not simply repeating, "It's policy." Policies are important. Hospitality is knowing how to apply them with common sense.

This hotel is beautifully crafted. Excellent staff, conveniently located- attached to a new Detroit…read moreclassic Zalman's. Selfie friendly is an understatement, and the art/feel is perfectly curated. Excellent job. #kingsley

Loved our stay at the hotel. The pool is nice and they give you warm cookies when you check in.read more

We Stayed here because it's by the mall and the indoor pool. Turns out they have the greatest staff…read moretoo. Didn't catch the housekeeper's name that was helpful but she was gem. The guy at the counter was David he to was very helpful. He was able to get my mom and I some hot coco and good suggestions on the snacks. Thanks again for the great service.

This hotel is the perfect place for an extended stay. The workspace is smartly laid out with plenty…read moreof storage. The free high speed wifi is the quickest I have ever experienced! Free continental breakfast served every day. They have a pool and their fitness room and guest laundry is available 24 hours a day. The kitchen, while small, is very new with upgraded features. The closets are crazy huge! They have a front hall closet in the kitchen which can double as a pantry if staying awhile. The shower heads are mounted really high-a bonus for tall people but difficult to adjust if you are 5'2"! I can reach on my toes... Plenty of outlets by the beds with USB charging points-one on each side of the bed. Lots of closet space in the bedroom as well. The staff is very friendly and go out of their way to be helpful. The entire place has a very good feeling about it. Very comfortable and pleasant. Very quiet, which was surprising due to the location. I had no traffic noise at all.

We have been staying here for years. Great hotel. The bartenders are pretty cool too.read more

Horrible experience & service at this hotel. My family & I stayed here on 1/10, & the room was…read morefilthy, & the management was horrible. On top of the bad service & filthy rooms, I called corporate offices to let them know about our experience, & they did nothing about it. Not even a simple apology. No coordination, no customer service, and absolutely zero accountability for anything from a corporate standpoint. Saddest thing about this is we come to this location often, but never will again!!! Save your self the time & hassle, & go somewhere else.....

Awesome place for toddlers and young kids especially for a waterpark. The other big hotel down the…read moreroad is definitely better for older kids, teenagers, and even adults. Very easy to book online and be sure to get a rewards sign up. We did a package that included pizza and pop, a chicken dinner at Zehnders, and a breakfast buffet for both mornings. The hotel is easy to spot next to Bronner's. The theme of gnomes and fairies is so adorable. Staff are awesome! They were so sweet to my daughter and us. Whether it was our waitress, lifeguards at the waterpark, or the front desk. We were able to check in early, so be sure to ask! Our room was one of the older rooms and was one of the ADA compliant rooms, which has larger doorways, no bathtub, a queen bed, and a seating area with a fireplace. The room decorations and everything in it are original. It's very desperately needs to get a facelift. The room was right off of the front desk in waterpark, so walking to the action only took a few steps. I noticed there is no recycling bin. There was a mini refrigerator, but the temperature control wasn't the greatest. Carpet was buckling. The seating area did have a pullout couch, but the couch itself was slippery with the fabric and pretty uncomfortable. Not sure how well house keeping was. There was a Nerf gun instructions paperwork behind one of our bedside nightstands. The water pressure was awesome. The bedding felt clean and the bed overall was comfortable. Housekeeping was able to give us a few more towels off their cleaning cart, which was nice. There is an arcade, but it's definitely not as big as the other hotel down the street. It's very crammed into one room. The pizza and cheese bread was absolutely delicious. Was not expecting that for a kid themed hotel. The breakfast buffet was plentiful, but the buffet items don't change. So the second day we were already kind of sick of the options. They do a nightly movie night in the lobby at 8 PM. If our daughter was older, we definitely would've snuggled up in the lobby to watch the movie. The waterpark was our favorite. Our daughter is just over two, and I was so surprised at how many things she was able to do. She even got to go on a waterslide with us, holding her to go down. Also, she was able to go down a waterslide all by herself, so she thought she was super cool! At the hotel down the street, there's barely anything for a two-year-old to do at their waterpark. She absolutely loved being able to wade in the water with the toddler pool going up to 2 feet. She also was brave enough to go under the big bucket that splashes. We stayed two nights and I think we went to the waterpark at least four or five times and she never got sick of it. There is a security checkpoint for the waterpark. Security will put UV light on your wristband to make sure it's not a fake also go through any bags that you're bringing into the waterpark. Do not bring towel towels, the waterpark provides towels for you. Additionally, they provide lifejackets. There are plenty of tables and chairs all along both water parks, the old side and the new side. The new side wasn't as toddler friendly. There was a small slide she could go down, otherwise there really wasn't much else for her to do. We had a great stay and I think with them updating all of the hotel rooms, I think Zehnder's is the place to be!

This truly breaks my heart to write because we have loved this facility for so many years…read more We have been bringing our children here annually (sometimes multiple times a year) since 2013. But recently in the last few years, we have noticed a shift (some things they may not directly have control over). But this past weekend was bad and we felt it was time to update our review to reflect what is happening now. From the second you walk into their lobby, throughout the hallways, seeping into the rooms, and even penetrating the waterpark areas, all you can smell is that legalized recreational product (I'm sure you can guess what I'm talking about). It's disgusting, lingering scent persisting everywhere. It clings onto your clothing, suitcase, EVERYTHING. And if you get a room that was previously occupied by guests who partake in that, it reeks of it for your whole stay! Adding to this, you can continuously find bandaids, hair and hair extensions floating in the water and lying around on the ground. Many children/teens are running wild (being very disrespectful) with no adult in sight. This place has lost its charm for us and it truly is sad. This was a vacation we looked forward to annually with our children and have created so many beautiful memories but sadly, it no longer does and then to add the price continuously increasing (which we knew would happen). If the smell of recreational products, filthy areas, and disrespectful guests is your vibe, then this is the place for you. What once used to be our favorite has sadly shifted over the last few years.

I enjoyed my stay at the crown plaza auburn hills. I was there on a work trip and stayed a couple…read moreof night. Check in was easy. The girls working were helpful. They have a pool, hot tub, and fitness center. It was pretty empty when I was there and I had the pool to myself for a bit. My room was nice with a little sunset view. It was clean. The bed was comfy and the pillows were nice. There was a tv in the room. The bathroom was big and they have good shampoo and conditioner. They had snacks for sale in the lobby and a restaurant on site. They did a complimentary drink table in the afternoon. I'd recommend staying here if you're in the area.

Can't speak on the hotel, this review is for the hotel's restaurant, The Auburn Standard…read more Came here because Oakland University had to pivot their usual radio show, which is usually held at Patti Finnigan's on OU's golf courses. So it was a very last-minute plan job to relocate the Coach Kampe's radio show to here instead. The set up of the radio show was great, and there was plenty of seating throughout. Parking was not bad and the lobby of the hotel was modern and updated. The restaurant was easy to find. Inside the restaurant has swanky/modern vibes. Lots of booths along with a large bar. The place did seem a little rundown in areas. But the booths were in good shape along with the tables. Service was not great in the beginning. There was one server and one bartender when we got there. We sat at our table for at least 20 to 30 minutes without anyone ever coming by our table. Which wasn't the greatest when you're trying to entertain an almost 2-year-old. There had to be at least 40+ people dining at the restaurant. My husband tried to order at the bar and we were turned away and said a server would be at our table. Noticed eventually that one of the cooks came out to start taking orders, and another person showed up to help. Once our server came to us, she apologized for the wait and everything from thereafter was great. The menu has a little bit of everything. Some small plates and main entrées. Our appetizers came out in about 15 minutes. Ordered the spinach and artichoke dip, meatball, and crabcakes. Everything was absolutely delicious! My only complaint was the crabcake should've been served with a lemon wedge. The crabcakes were crunchy on the outside and really packed with crab rather than being overly packed with filler and breadcrumbs. The sauce was delicious. The meatball was one big meatball, which had great flavor. The very inside did seem a little undercooked though. The bread with the meatballs was OK. It just tasted like hamburger buns that were toasted. The marinara sauce was good though. The spinach and artichoke dip was creamy and hot. We also ordered a burger and salmon dinner. The fries were absolutely delicious. Had a good crunch on them and they were crispy. Everyone really enjoyed their meals. Thankfully, the bill came out pretty quick and we were able to get on our way. Overall, really impressed with the hotel restaurant. I know these places can have a hit or miss reputation. We definitely come back!