I favor this particular Safeway location. I like how large the store is, and how efficient the staff members are. The aisles are clean and free of clutter. You can tell that pretty much everything here is ran adeptly, like a well oiled machine. I went through the self checkout aisle to pay for my items. I received terrific customer service from a pretty young lady named Anjani. So pleasant/personable. read more

Unacceptable and Disrespectful Customer Service at Self-Checkout!| I am incredibly upset by the treatment I received at this Safeway location today. I came in to purchase the $1 for 8 ears of corn member special. While using the self-checkout, the attendant on duty hovered over me intensely, making me feel like I was being accused of theft just for buying groceries. The situation escalated when I tried to help a elderly grandfather purchase his own allotment of the corn special. The elderly grandfather has severe mobility issues and was waiting in the car because he cannot walk into the store. When I explained that I was purchasing his portion for him, a staff member named Cynthia intervened and gave me an absolute earful, stating I wasn't allowed to do that. While I understand Safeway has strict member limits, Cynthia handled the entire situation with zero professionalism, compassion, or common sense. Even though she eventually said she would "let" me help the grandfather, her behavior was incredibly petty and demeaning. There was absolutely no one else waiting in line, yet she held onto the corn and forced me to walk all the way around and get back in line. When I asked her for the corn, she wouldn't even hand it to me--she just pointed at it, making me feel like I was being told to "go fetch it." I left the store feeling incredibly disrespected. Enforcing store policy is one thing, but treating paying customers--and an elderly shopper--with such hostility and condescension is unacceptable. Management needs to address Cynthia's customer service attitude immediately. read more

Please don't buy their chicken wings from self-service station across from deli area. I bought about a pound, ate them, and nearly passed out from a terrible cramping + stomachache about an hour after. Don't do it. You've been warned. read more

I ordered a custom ombré cake with chocolate and vanilla cake layers with custard & strawberries fillings, and it turned out perfect! The colors blended beautifully and looked so elegant. $29.99 for 8 inch double layer cake. Cake is moist and yummy. The cake decorator Marissa was super sweet and even helped put the decorations on for me, which made everything come together perfectly. It tasted just as good as it looked -- soft, flavorful, and a total showstopper! read more

Safeway - Grocery Near Me - South San Francisco, California

Unfortunately what should have been a simple early Mother's Day flower run turned into a really frustrating experience, mostly due to an interaction with Feng in the floral department. We asked if we could purchase a small balloon to add to a bouquet we were buying. Feng flatly refused, saying the balloons were for the plants and that they didn't have enough. We then picked a balloon from an orchid arrangement we liked and stepped away briefly to grab some fruit nearby since we were carrying everything without a basket. Feng then approached us as if we were stealing and asked us if we were going to pay for the flowers. We calmly explained that we fully intended to purchase the orchid arrangement and were just grabbing fruit first. Despite this, we were made to complete our floral purchase right then and there with Feng. When we asked to speak with a manager, Feng directed us to Gianna but refused to be present for the conversation and when we requested her involvement, she responded by saying "you abused me first," which was completely uncalled for and simply untrue. We did speak with Gianna, who was genuinely helpful and professional. She facilitated a return on the orchids and allowed us to keep the balloon. She also acknowledged that Feng should have offered us a balloon upgrade from the start, something we weren't even aware was an option. Had Feng mentioned that when we first asked, the entire situation could have been avoided. We were already purchasing two bouquets and would have happily paid for the upgrade. The two stars are entirely for Gianna's help in resolving the situation. Feng offered no solutions, showed no customer service, and escalated a non-issue over a single balloon. As a supervisor, that's a really poor reflection on the department. We won't be buying flowers from this Safeway again. read more

I have been shopping here for 30 years, back when it was called "Pak n Save," and honestly, I miss those days. You got a discount for packing your own bags! It was great! Of course, now we even ring up our own items lol so, can't expect a discount for packing anymore. Either way, the prices have skyrocketed and it's difficult to find someone to help you. The lines for serviced checkouts are usually super long as well. I try not to use self-checkout to save jobs, but I'm almost forced to if I need to get in-get out in a hurry! I always enjoy the holiday decorations and naming the aisles after local streets is a fun addition! read more

This Safeway doesn't sell and return(bottle) this whole milk products. I ask to return the bottle, but they said don't have this service in this store. read more

Safeway - This Safeway whole milk bottle return. - Grocery Near Me - South San Francisco, California

This is for the produce department. I usually love to shop at the produce department, so fresh in comparison to their competitors. I purchased two packages of spinach. I was so disappointed when I pulled them out of the refrigerator, bad before the expiration date. This kind of messed up my breakfast, quiche. But, thank goodness, it was compost/garbage day. read more

Safeway - Wet Spinach!!! - Grocery Near Me - South San Francisco, California

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Staff is rude and incompetent. They don't even know how there own pick up system works.

If you want to wait for your groceries in the same amount of time it would take you to shop, do an online order here. Because your groceries will come out 35 mins later, even if you walk in and ask for them twice and call them twice and even if they alert you to tell you that they finished shopping 50 mins before. read more

The owner responded to my review on another site, and this is my response. --- Thanks for replying, but I'm honestly still unsettled. I did submit a request through your website before posting this review. I politely asked if the video recording could be removed, but was told it was part of your security protocol to protect employees and other customers. That made it feel even more intentional, not like an accidental misunderstanding. I appreciate that you say this "isn't the impression you aim to give," but right now it is the impression--one of being filmed and told to leave while doing nothing wrong during business hours. I hope your team does take a real look at how that comes across to everyday customers just trying to park and shop. read more

I'm here for pick up delivery. Nobody speak English here. If you wanna pick up something here don't come.

The checkout at this Safeway is a nightmare. They have at most 1 line open for more than 15 items.Never come here for more than a couple of items. You'll be stuck in line for 10+ minutes. You've been warned. read more

This is huge grocery store with a wide selection of food. I only needed some veggies, and everything was fresh. The displays were well presented and maintained. There is very easy self-check out. read more

The two stars is not so much for this location but for the digital coupons. The WiFi and Internet connection inside the store is horrible!!! By the time I'm at the check out I can't access the coupons and end up paying full price! Why can't you guys just leave it on the Safeway card like before? These digital coupons suck! read more

deli employee did not care there were 5 of us in line saturday. i asked her nicely to please call for more help. she said there are 2 of us. hes in the back cookng. we looked at each other. ok i waited, then said if you could please call for help as she had a long deli order, and she said "OH YOU JUST have to wait". nope. told the manager ive never been treated this way and yelled at. never, not luckys, trader joes, lunardis, mollie stones; and theyve always been so helpful. read more

I had just dropped my brother's family off at the airport, and I knew I needed to get dessert for Easter dinner the following day, but I had too many bright ideas about spectacular SF places before realizing that most of those spectacular SF places probably had Easter orders up the wazoo, and I hadn't placed an order yet, and I also worried that if I tried to grab whatever was left on Easter Sunday itself, I might end up missing out. Plus I'm addicted to carrot chips. So I drove the longish way around just looking for the Safeway I thought I knew was there, got lost, and finally just placed my trust in the GPS's hands. The dessert selection wasn't the best, but again, this was the afternoon of Holy Saturday, so the apple pie I got was the apple pie I got. I was worried that it wouldn't be nice enough, but honestly, it was delicious. It didn't taste homemade, but it didn't taste like a Safeway pie either. The store itself is fine. It was way too busy, but Holy Saturday, so I can't hold that against them. read more

Plenty of parking at this Safeway. Starbucks inside. This location is pretty conveniently situated right off of the freeway, and close to my dentist and other stores I frequent (such as the Pacific Super in the plaza next door). Definitely recommended. read more

Safeway - Pumpkins! - Grocery Near Me - South San Francisco, California

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Delivered my mom's groceries to the wrong address this time. As mentioned earlier, she's elderly and can't even go next door to search for her groceries. To top it off, dishonest neighbors took the groceries and kept them for themselves. What happened to the honest people. Anyway, because my mom has limited mobility, delivering to the correct address is everything. I'm hoping they will double check the address going forward. read more

Safeway - 10:58am on 11/6/16. Only one regular line open. Crazy lines like Costco. Uh.. Can we open up another regular line. - Grocery Near Me - South San Francisco, California

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Have been shopping here off and on for decades beginning when it was originally called Pak n Sav. Since Safeway has taken over it began really well. However, recently due to corporate greed the prices have soared a lot. Between Safeway & Lucky (of which there are now only two in SF & one in So. SF that I know of nearby) they seem to want to outdo the other in who can charge higher prices. However, if one does find a sale price nowadays it's good considering... The cashiers are hit or miss mainly miss. I can think of only one professional, old school courteous cashier today. Her name is Marilyn & she has been there for years. Nowadays it seems like she's part time and on occasion which is a shame. The other cashiers can learn a lot from her. read more

I often shop at this Safeway and overall, it's a great experience. The store is clean and well-organized, and they generally have a good selection of fresh produce and snacks. I rarely have trouble finding what I need, and the checkout lines move at a decent pace. I always make use of whatever deals are available from the app as well. read more

Since the past couple months, Dec, I have had 3 online delivery orders drop so far in the evenings anywhere btwn 6-10pm. It processes, then shopping never begins. Each time a call to the store is made no one answers customer service. The last time it happened I called the universal customer help though, and the calls go offshore, so they had no solution when they also called the store like I tried. Then the rep was going to email me a link to reschedule, and her email didn't work. So I just rescheduled next day online since their help line can't do anything. If this happens to you, your only chance is to reschedule before the store completes processing the order next day. If you let the store deliver automatically next morning, you may get double charged for delivery and will need to email for a refund on delivery fees. Unfortunately, you never hear from the store or customer service re these mishaps, and if the store for whatever reason cannot delivery during the times it says online, they don't edit their delivery choices. So no one's watching this, and the location is not held accountable. read more

WHAT THE F KIND OF DELIVERY SERVICE IS THIS? I get home to find about 10 bags of groceries just dumped on the side of the building. I pick it up to find out it belongs to my neighbor upstairs. I call him to let him know its here and he tells me he has been calling YOUR DUMB ASSES to be told that he accepted the delivery. REALLY???????? ARE YOU F-big KIDDING????? He is an elderly man on a walker and THIS IS HOW YOU TREAT THE ELDERLY???? By lying too them???? ARE YOU KIDDING? Tomorrow after i go the the store to find out who the F is in charge, I WILL GO TO YOUR CORP OFFICE. THIS IS BEYOND, BEYOND HORRIBLE SERVICE. read more

Safeway - Grocery Near Me - South San Francisco, California

I was at the store this morning and this is what I noticed at the meat department of fly inside that big chunk of meat read more

Safeway - Grocery Near Me - South San Francisco, California

This is a decent sized grocery store in my opinion. For the most part everything I ever need they always have. They cashiers are always very friendly and helpful. The baggers are always on top of their game of course my partner and I are very OCD about how we organize our bags so we usually bag our own items but every time we go someone always asks if we would like our items bagged. There is a guy that really keeps up the carts and I can always tell when he is working. His name is Alex J. I finally got his name on tonight's trip and I just wanted to say how awesome he is at keeping the carts out of the parking lot and available for customers which is awesome! Thank you so much Alex! read more

Dangerous area. I brought my two female members of my family to the store tonight to purchase some products. Make sure you park on the north side of the lot near the car dealership. There are tons of abandoned cars, homeless people roaming the lot and dumping. I can't believe how bad this area has gotten. It's clear Safeway doesn't care because it's their property. There is a car on blocks missing all four tires. There is a huge pile of trash and you can see rodents moving around in low light. Gross! I feel bad for the people that live nearby as Safeway is promoting homeless encampments in SSF. I'm going to write City Council and code enforcement about this ridiculousness. This is absolutely unacceptable. I spoke with an employee, but it's not like they can do anything. It's a corporate issue. It's an embarrassment. Bring on State run grocery stores if it's going to be like this... read more

I've been going to this Safeway location basically forever and I rarely ever have a bad experience going. This is definitely one of the cleaner and more well maintained Safeways nearby. There is also a small Starbucks inside the store which is also a plus. They also have a pretty good selection of items and produce section is always fresh as well. If you are lactose intolerant like me they also provide tons of non-dairy options especially in the ice cream section which is great for me personally. I'd recommend Planet Oat! You'll be able to find a lot of what you need here. I've never seen myself any section where they left out food that has gone bad or gone moldy. Usually the staff takes good care of what is on the shelves. I've also always had good interactions with anyone that is working there and were always nice. read more

Safeway - Grocery Near Me - South San Francisco, California

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The service is too terrible, I went there to buy some corn and I have trouble to scan the code for the deal, tried to ask one of the employees, and she said to me Español really?! I thought here is USA! U cannot speak English how can you get this job?！ When I walked up to the cashier to ask how to use the digital code, the staff member looked at me with an impatient expression and kept sighing. They were really unprofessional. Honestly, if I didn't need their help, who would want to deal with such rude people? No wonder they're stuck in a job that's bound to be replaced by machines sooner or later. read more

The store itself is fine as far as grocery stores go but I won't eat the self-serve hot wings. Again today I watched a guy using the tongs with his bare hands to serve himself up a serving of wings. When he was done he simply laid the tongs back atop the chicken and the part of the tongs that were in his hand and those of everyone before him was now in contact with the wings that other people would be consuming. Gross. The entire portable hot wing bar is away from the actual deli counter and totally exposed to passersby who could contaminate the food if they wanted. I looked closer and observed signage on the bar that advised people to use a "Tissue" yet there were no "Tissues" present for use and I doubt a tissue would be have any real impact anyway. I saw no enforcement or employee supervision of this hot bar. I see there are other unpleasant reviews about people at this hot wing bar as well. C'mon Safeway, fix this before someone falls very ill. read more

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I love this Safeway! To me, it seems to be bigger than other locations I've been to with more specialty offerings. Everything is always fully stocked and very clean. I think it's cute that all of their aisles are named after different streets in South City, ie Westborough Blvd, Appian Way, etc. The only thing I think could be slightly better is having more checkout lanes open during busier times - when I go (usually Sat afternoons), there might only be 2 lanes open with several people in the queue in each one. read more

very dry chicken taste like plastic do not recommend the chicken wings or any chicken in that case from safeway read more

This review is not the stores' inventory, parking etc. It is about the people who will give you a mandatory smile and proceed in a robotic manner until it is time to take your money. The clerks are don't even pretend to be pleasant. What happened to making the customer feel welcomed? It has become more engaging, stress less and enjoyable to order online. Today, I had to do a grocery run and found Myra who was helpful, professional and had a genuinely positive attitude. Myra made this Safeway grocery trip a nice one. Safeway should reward employees who take pride in their jobs and perhaps that will give them a reason to provide professional excellence. Thank you, Myra for take pride in your job. read more

Safeway - Myra's cheerful smile, helpfulness and enthusiasm are rare, especially during early morning hours of the day. - Grocery Near Me - South San Francisco, California

Pretty good store all in all. Have shopped here many times. It's a mid size Safeway so it carries all the staples and a few frills. Deli sandwiches are spot on with pretty attentive staff and generally short wait. My only complaint is that their pre sliced mango has to be one of the most hit or miss items on the shelf. You have a 1 in 3 chance (approximately, of course) of getting rock hard chunks, perfectly ripened, or slightly alcoholic. Recently got a tub that just smelled and tasted like someone poured a shot of vodka over the fruit. Thankfully where the mango falls short, the pineapple always succeeds. read more

This Safeway is a disaster!! It's the manager, whom is always outside smoking! We go early in the morning as many many people do, she always has only ONE checker - ALWAYS!!! The checker NEVER has a bagger. There are always 6 to 8 people in line. I have pictures. Then when you go up to the assistant manager and tell her to get another checker- she will pacify you and say "yes" then she will send a bagger and no cashier will appear. I'm tired of consistently waiting literally no exaggeration here- 20 minutes in line and sometimes longer by the time you exit the establishment! The carts are ALL broken and they are extremely difficult to navigate. Not to mention that one of the managers approached me gossiping about one of her co-workers. I told her I'm not interested and what your saying by the way ; is towards an OLDER employee and you and this store can be liable if he wants to claim elder discrimination. The only good employee - does not seem to be there anymore. Maybe she wasn't in the clique with the managers. I've had enough I'm calling corporate!!! read more

This morning my checker was Myra M She was so respectful and polite Made checking out pleasant even with my $200+ order! Wish she was always the checker when I am at the Safeway on Gellert! She's great!!! Thank you Myra for your professionalism and out quick conversation!! read more

Bought roast WHOLE from Safeway for the first time. We always bought the wings before. At home as we opened the bag , so surprised that the WHOLE as label indicted did not have wings, thighs and drumstick. All our favorite parts. What is a whole chicken without its wings, thighs and drumsticks. So disappointed, felt cheated. Change the label to breast not WHOLE. read more

Myra is the best! She is always pleasant and helpful. The self-service check stands can be overwhelming at times, especially for the employee, who has to juggle all of us novice self checkers. Myra has always been professional and courteous even at the busiest times. read more

Their flower shop has the snobbiest staff EVER!!! They wont even acknowledge anyone who's trying to buy flowers if they are doing flower arrangements. Happens every time I get flowers. They should help those who are just buying flowers but they just ignore the customers. Same staff every time. Two stars are for having assortment of flowers for cemetery. Customer service is zero. read more

I wish l could leave zero stars. Terrible store - unfriendly and unhelpful staff. They are in slow motion. Digital deal didn't work for hummus. Deli is a horror show. It's back to Tradet Joes and Whole Foods for me. read more

My main grocery store to shop at. They have a huge variety of essentials, the store is simple to navigate through and products are easy to find. I have noticed that the department employees seem a bit standoffish and not helpful, mostly the deli people. I wanted a price check on an item that was missing a price tag and kindly asked a deli employee if they could check it on their system (they have a register there they could have easily just scanned the item with). They rudely refused to do it and I ended up not getting the product. Bakery goods, especially the sheet cakes, are overpriced but I don't buy much of those anyway. I do love what the bakery comes up with regarding the sheet cakes around special occasions and holidays. Super creative, and I always love to see what they've made each time I visit. I also see that due to COVID-19, the hot wing bar wings are now pre-packaged instead of self serve. Safeway should keep this a permanent thing! Almost every time I've come here prior to the pandemic, I see people gnawing on wings with their bare hands, literally picking one up after the other. Absolutely disgusting and no employee seems to notice or care. Also random bones laying around the aisles. The pre-packaged wings are a good step forward to hopefully preventing this gross practice by gross customers. There have been times in the past where I've come here in the evening and the lines are backed up all the way across the store with very little staff up front. I've witnessed people grabbing items and just walking out of the store with unpaid merchandise due to lack of security or employees to take notice. I haven't experienced this recently and I hope it doesn't happen again. All in all this is a decent place to shop. Fresh meats, produce, pretty flowers and balloons, pet supplies, it's all here. It's also kept pretty clean. I'll continue to shop here as my main grocery store. read more

Safeway - Oogie Boogie cake for Halloween! - Grocery Near Me - South San Francisco, California