I experienced Safeway in Port Orchard one last time today. Never, again, will I shop there and be treated the way I was today. After a weekend with the flu, I braved the 60s to get out and pick up a few heat and serve items and a sandwich. As I have done numerous times before, I stopped at the Big Lots and picked up a few additional items before heading next door. These items were placed in a recyclable bag, top tied, receipt on top.
Last stop before checking out was getting a board sandwich from the not busy deli area. The clerk had to have my turkey, bacon, avocado sandwich add lettuce and tomato repeated more than once. All inclusive to the sandwich board. He assembled the sandwich without the avocado and took it apart to add it after the fact clearly annoyed when I mentioned it. He did not attempt to heat the cold bacon. He said it didn't need to be. Only if I wanted a decent sandwich, so I asked him to. He put in on a microwave tray with no liner of any kind, slapped it on the sandwich rolled it in the paper wrap not even bothering to cut it in half or placing the price tab securely to keep it wrapped up. Dirty knives, mayo9?) encrusted were used to spread ranch dressing and to cut the sandwich. Both put back in the dirty water containers they were removed from. Anyone can get a food card. Cross contamination with two dirty knives with mayo/ranch dressing on them, not getting clean knives for my sandwich or next customer, directly putting protein on a microwave tray that was returned unclean to the oven, not what I learned in sanitation class when I spent two years in culinary school. Customer service skills? ZERO.
As I went to check out, a cashier asked me to get in her line. I emptied out the top portion of the cart, placed my recyclable bag by my items when a cashier at the next register asked me if I wanted her to "empty" the bottom bag. It remained tied with the receipt on top.
I said no, they were not purchased at Safeway. By this time there were people in line. My cashier then looked at me oddly and asked for a receipt for the items in the lower bag purchased at Big Lots. I showed her the receipt, complained about the sandwich and making an issue out of the bag in the lower part of my cart. Surely, my 3 carat diamond ring, platinum watch and designer clothes were not an indication that I was a shoplifter. It was embarrassing and uncalled for and not the first time I've brought a bag from another store into their store. In the 12 times I have shopped there this has never happened.
I hope this doesn't happen to anyone else. It won't happen to me, again, because I am not going back. I can spend my money elsewhere. This seasoned shopper knows when and where to shop and when not to return to a store that has poor customer service. You are only as good as your customer service. Safe scored NONE today. Respect should not be optional. read more