ZERO STARS.
Earlier in the week, my husband got a notification that his medication was ready, so he went to the pharmacy to pick up his meds. Once there, he was told that his medication actually WASN'T ready and that it would take 30 minutes to fill. Annoyed, he waits. He is eventually paged to come back to the pharmacy where they inform him that they don't have his medication and don't know when they'll get more in. Cool, thanks for nothing.
We take the steps to transfer his medication to Costco (which was no small feat because his medication is a controlled substance, so we had to put a call into to his prescribing doctor on New Years Eve to get the prescription transferred. ) I go today to Costco to pick it up. It's not there either. Apparently Safeway pharmacy did not "release the prescription claim" so Costco could not fill the prescription until that happened.
Then I call Safeway pharmacy to request they release the claim. The pharmacy tech on the phone says "We have his meds! We're filling his prescription today. It will be ready after 4pm." Ok fine.
At 5pm I go to Safeway to pickup the meds. "Sorry, we don't have them."
Um WHAT?
It took 3 different pharmacy employees to stare dumbly at a screen and then explain that AFTER I called Safeway, Costco called them and got them to release the claim, so now I have to go BACK to Costco to pick up the medications because the incompetent idiots at Safeway Pharmacy didn't think to call my husband to let him know that no, his meds would actually NOT be ready after 4PM, because they completed the transfer to Costco. By then, the Costco pharmacy was closed so my husband is having to go yet ANOTHER day without his medication which, by now, is a week overdue.
All I can say is, thank goodness it wasn't heart medication or some other life-saving drug because if it was, my husband would be dead right now. I will NEVER use this pharmacy EVER again. read more