I order with Safeway and twice happened that they deliver my groceries at at a different apartment

Horrible experience all around 2 out of 2 failures! 1st failure was incredibly poor "substitution" choices that turned out to be laziness on the shopper to locate the item, not it being out of stock! 2nd experience was even worse, entire delivery was delivered to the wrong address (picture on the delivery email shows a completely different house) & piss poor customer services experience with the "chat" only resolution option & the local store mgr claiming it's not Safeways fault their delivery vendor is incompetent (but Safeway took my $$$ for the delivery, not someone else). No way to complain on the delivery service or contact the driver to notify them they had ghe wrong house! Horrible service & worse customer service when the issue was brought to their attention! Zero stars if it was available. read more

The usual deliveries from Safeway go off without a hitch, until today. The order was almost an hour late and was missing a very important item. I called the corporate office and the only solution they had was to give me a refund 7 days from now. I asked if the item could still be delivered and the agent replied that I would only get delivery with $50 purchase. I asked to speak to a supervisor and was put on hold for 10 minutes. No one ever answered. The next call was to the store where they are very friendly and offered to resolve the issue. The corporate customer service office is not at all helpful. read more

SAFEWAY IS OVERCHARGING CUSTOMERS FOR DECLINED SUBSTITUTIONS Every time I have declined a substitution Safeway immediately sends me an email acknowledging the decline, stating the item has been refunded. And every time Safeway has charged me for the declined substitution even though the item was not included in the delivery. The delivery part works fine, but the amount they are charging Is incorrect. The online receipt appears correct with the declined item not listed in the itemized charges, however it is included in the total charged. You have to manually add up the individual items listed on the receipt to catch the overcharge. I have called Safeway customer support at 1-877-505-4040 multiple times to report the issue and request a refund, but the issue has still not been fixed. And it always takes multiple phone calls to actually obtain a refund. How many customers are they overcharging who never catch the error? What is Safeway doing with the customers' monies that were collected for declined substitutions that were never delivered? read more

Absolutely HORRIBLE experience. I accidentally didn't change the order from pick up to delivery or just cancel. . Went through about 3 hrs of B.S. to get it corrected so far. Staff was rude except for one female in customer service. They don't have a clue how it all works. I don't think a service should be offered if no one knows how it works. Never again for me read more

The last two deliveries, the drivers did not read the very specific and clear delivery instructions. The first one, he couldn't read English AND the bag reeked of cigarette smoke. Today's delivery, the guy claimed he couldn't get into the building, but I gave him the code. He sent me a text with a pic of where he left it. I'm ill and can't walk down the 3rd flights. He got mad when I questions\ed whether he can read (sorry, I was miffed) and went up/back with me, instead of apologizing and ending it. Now I'm afraid he has my building code. read more

Delivery was late!! Not the shopper's fault. Internal payment card that the shopper's use was not working. Additionally, Instacart charges a fee for delivery, a fee for service, and gives you the option to add a tip. All good with them charging a fee since they bring you the groceries. "Hidden charges" My shopper left their receipt, the mark up all the items from a few cents to dollars more. This is wrong. Why not be transparent about the additional money collected. Fir my order it ended up being a significant amount of money. Very disappointed in the inconspicuous way they get more money. Check out the receipt and my receipt from Instacart. read more

Safeway Home Grocery Delivery - Safeway receipt shopper left behind. - Food Delivery Services Near Me

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-1Star. Waited 5 hours tonight for my delivery. I was told by email at 3:51 I received an e-mail with my receipt. It said my order would be delivered between 5-6 pm. I Called at 8. Was told it had been picked up in the last 1/2 hour to be delivered in an hour. At 9:54 pm I got an email saying it was ready for ME TO PICK UP ANYTIME BEFORE 8 PM. I called back like I was told to "If there was a problem", and of course Machine says to "call back during Business Hours". I have no more words....except Jafreal Kim would be looking for new job if he worked for me. And, Safeway has lost my loyalty. read more

In one word- AWFUL. Not even the staff can understand it much less provide assistance to accomplish even theost basic function. Designed to kill your enthusiasm for any savings you may garner from using it. I will admit thst it was actually....simple to use on a few occasions but this just gave me false hope- alas. I have emailed compny rep several times pointing out obvious flaws (and I am a neophyte when it comes to programming) with no admission of concerns. read more

Absolutely horrible. Deserves a 0 rating. Not only did they incorrectly attempt to deliver my food two hours early using Door Dash, there were multiple items missing. Would you like to have a random person call you 10 times during class just to yell at you? If I never called about the missing order, they would of never noticed because the woman on door dash "completed" the delivery. Of course after calling to make another delivery, it showed up an hour late with more than 7 items missing. They also gave me one banana when I ordered 2 pounds. Absolutely horrible and they completely lost a consumer of the Safeway brand. I will be much rather going to a different store. If you are in this predicament, milk the customer service as much as possible. They don't even know what's missing and defiantly do not care. read more

I've been checking for delivery window times since COD-19 started, and they have never had one. Thank goodness for INSTACART! We've been getting our deliveries from them in 2 days max., and the last time SAME DAY! I had placed the order late at night, added something to the order at 3 am, and they delivered it all (big order) by 11 am! They're amazing. They call or text you if something on your list is not available & ask if you'd like what they found as a substitute. The delivery guys and gals are so nice, eggs are never broken, ice cream sandwiches are perfectly frozen, etc! Oh, and if you join their "Express" delivery for $9.99 a month, you don't pay the $3.99 delivery fee. That sounded like a commercial, but I didn't know that for our first two deliveries, and the delivery fees were high. So, if you're going to order things more than twice a month, or from more than 2 of the places that they will shop for you, definitely do that! I ordered things for my mom and had them delivered to her, as well. She's not computer savvy and didn't know how to order. We're never going to the grocery store again. I'm not kidding. read more

I have used this service since 2005. Groceries were always delivered on time. I don't know what has changed but now I'm lucky if they are delivered 1/2 hour late. As usual I am waiting again. Delivery between 10-12. It is now 1. No delivery! This is so disrespectful of the customers. I'm done with it. Lost a valuable customer. The following is an update 5 months later. I do still use Safeway for my grocery delivery. The delivery has improved. Maybe the store listened to my complaints? I don't know. I will say that the employees who deliver the groceries are great. It was the scheduling of the drivers that needed improvement. All the drivers are hard workers and try their best when overloaded with deliveries. It seems the scheduled are set up by a computer system. This needs to be reprogrammed. Anyone reading this review I hope will try this service. I do see improvement. read more

Had grocery delivery scheduled between 6-10 pm last night. Guess what? No show, no email, no call. Tried to reach their delivery help line but stayed on hold for an hour!! Never did reach a human voice before I hung up. If you really want bad delivery service, pick this. Need to try Fry's again, although the food is better at Safeway. Razor's edge! read more

Original amount: $193.10 Amount charged to card: $189.19 Scheduled Delivery Date: 6/28/18, 7 pm - 8 pm Delivery was never received. Called the customer service centre (6/28 @9:30 pm Pacific Time), but the customer service centre was closed due to time zone differences. Called the very next morning on June 29th, and a gentleman placed the order for redelivery for Saturday, 6/30, 8-9 AM delivery. The delivery STILL did not show. I called again on Saturday morning, June 30th, and a very nice lady through customer service, said she did not know what had happened. She even attempted to contact the drivers, but said "no one answered." She stated she would credit back the $189.19 charge on my card. That it would take 3-5 business days. It is now July 12th, and still no credit has returned to my bank account. We would like this to be rectified immediately, I'm not sure what to even do at this point besides calling a lawyer? Absolutely no one will respond to the 5 emails and the customer service reps clearly state they will refund a no show delivery... yet, this clearly does not happen. Frustrating!!! If I could give this negative stars I would. It's ridiculous that they have basically stolen my money. *EDIT: FYI- we had used Safeway Shop (home delivery) several times before, and never had such an awful experience. I went back and reviewed my app orders, and it still states this specific delivery was ordered and delivered. So, our question is, who signed off on this order? Who was the manager on duty at the Santa Rita, Pleasanton CA Safeway store? At or before 7:00 PM on 6/28? It's beyond crazy that they are stealing people's money. read more

If you have any stairs or anything more complicated than a door on the street, whomever Safeway uses to delivery, can't handle it. We have specified there are 4 flights of stairs and medical conditions prevent us from helping - this is why we are using delivery service. Numerous times, they complain and leave it all downstairs, or arrayed on the stairs. We'd happily pay extra for the service and get what we need, but Safeway doesn't allow this. Besides horrible delivery, we have had a number of times when scheduled time comes and goes with no delivery and we have to contact them. They then offer us worse times on the next day for delivery. Why even try using this service? It might better to throw your money out your window and hope a random stranger delivers your groceries. read more

Worst experience ever. I sat around at home during the advertised delivery window and finally it gets past 9pm at night. Eventually I get a text message that states that my delivery has been outsourced to Doordash. "That's odd," I think, "I've never seen them outsource grocery deliveries to them before." I check my order on the Doordash portal and I see that out of the $193 total they have amended my receipt (due to product scarcity brought on by the COVID-19 pandemic scare) now showing a grand total of $153 -- they have removed items being delivered that are out-of-stock. Fair enough I suppose, they can't deliver items that they don't have. Eventually, way past the 5 hour delivery window (yes I waited the whole time) at around 9:45 at night some kid from Doordash finally shows up on my porch. Out of the $153 total expected he has three light bags that he's casually holding in one hand. The bags have bread, chips, ice cream and pot pies in them, maybe $40 worth of groceries. Over 75% of all of the items are missing. My credit card is still charged $153. He tells me to call Safeway, and that "it's not his problem or his fault" (gee, couldn't be bothered check the receipt and compare it with the trivial number of items that Safeway handed off to him before he leaves the store I guess?) Calling the Safeway number I see that they're closed. They can't be bothered to stay open until all of their deliveries are concluded I suppose. I also try calling the physical Safeway location where my delivery originated from: "Sorry, that's Safeway Dot-Com, not our problem." It seems to be nobody's problem at this time except mine. You would think that living in the same town where Safeway's (Albertson's) world headquarters is based out of that I'd get better service. read more

DONT USE!!! I had an order delivery Sunday and when the driver came he had a few bags and I made a comment of spending more than it looked like he had. When I unloaded the bags I noticed many things weren't there. I also noticed that NONE of the just 4 u discounts were taken off. I called Safeway and they processed a refund for the just 4 u discounts and rescheduled the delivery for the missing items for Monday between 6-8. Well, nobody showed. I called customer service again and they said they see the appt and the driver is running a little late. They placed a call to the driver and said someone will call me back with an ETA. By 9:30 I gave up, no call and no groceries were ever received. The customer service was closed by this time and I waited until Tuesday and sent a Facebook message to Safeway with no response. I called customer service again and now they processed a refund for the items I didn't get. But no apologies received. I'm very disappointed in Safeway and won't be back. Will definitely share my story with as many people as I can. read more

Terrible NEVER USE SAFEWAY GROCERY DELIVERY! Made an order, it never got delivered and per Maureen with Safeway Grocery customer Service my order was cancelled doesn't know why, but it was cancelled. Nothing they can/will do about it! TERRIBLE CUSTOMER SERVICE. Oh and I was told yea we see you used a promo, you won't be able to use it again. Sorry wish there was something we could do....... NEVER AGAIN WILL I MAKE THIS MISTAKE! I will stick to shopping from FRYS food store and just do my order pick ups there! They don't let their customers down! They don't cancel orders for no reason, they have resolutions for their customers!!! read more

I am SO pleased with Safeway's home delivery. My experience was nothing but good. I'd just had a sub-par experience with one of the gig driver/grocery delivery things- I'd just gotten a coupon for Free Delivery AND $20. off entire bill! Whoo-hoo! Two cool and funny guys showed up just before time window was up (I told them to take their time, and I am on far side of town so probably the last one on their list of deliveries) which was perfectly fine. They were smiling, quick and never had a frown, or a whine, nor mentioned the extreme heat they were working in. They acted as if they were doing this all for fun and not for work! They really quickly and gently put my stuff all on the counter & were done before I could even think. Every thing on my online order list was delivered! (except for the big bag of oranges, they're often sold out at the store, NO biggie) The produce & fruits were perfect- clean, fresh, exactly right ripeness. The deli meat was cleanly packaged, very fresh- everything was beautiful! Safeway, are you hearing this? These guys have to do a lot of work to fill just one order, which consists of picking out each item on your list- and they did it with care. I know they did because the proof was in my order. On top of all this, they adamantly, genuinely refused a tip. I tried tricking them into thinking a bill fell out of one of their pockets, they laughed heartily at my feeble attempt at trying to get them to accept it (those who know me personally - would find my trying to give someone money hard to believe ;) these guys, they acted as if they did this job for fun, as a hobby. That's the feeling I got out of it. Such a good experience. Safeway, keep it up and you will WIN the grocery delivery business. I get nothing from safeway from this review, I'm a real customer & hold no shares or interest in them whatsoever. If you sign up for their emails, you get coupons for free deliveries, or money off your entire bill, or both. Way worth it. I don't think I will ever use the "other" delivery thing again, at least Safeway delivery works FOR safeway and not themselves or some weekend gig. read more

I loved the fact that Safeway is delivering now in my area. My order was delivered timely and it was fresh and the delivery man was nice and courteous. I will be ordering again and often. Thank you Safeway! Kristi read more

My order never showed up. I had a 4 hour delivery window and waited home for the delivery. At 10pm I received an email saying my order was cancelled. Terrible service. read more

I don't know if it's just online or if it's the same in-store, but Safeway prices are absolutely ridiculous. I used to order from Safeway online every other week and would spend about 600 dollars on groceries. When I started going to Fry's and Target, the amount I spent on groceries was literally cut in half. The delivery isn't bad... there's almost always something out of stock, though, which is kind of frustrating. When compounded with the price issues, it's just easier and smarter to go to the grocery store and do it myself. read more

Epic fail. I was excited to try this service, the app was easy enough to maneuver but the actual service was an epic fail. I chose the next available delivery slot on the website which was the next day between 8-9 pm The order never showed up! No call, no email, no explanation just a charge on my credit card for no actual product or service. I emailed the company several times with no response then called them to find that I had to wait on hold for an hour to speak to a person, that person told me that there was no reason for it not to be delivered and the soonest that they could actually deliver it was another 48 hours away let's see if I actually get the refund or if I'm going to have to call my bank. I would never recommend this service to anyone who actually wants their groceries to show up or actually wants to be able to speak human within a reasonable amount of time read more

I have used Safeway delivery 4 times now and selected and paid for the 1 hour delivery window. Two out of four times they have been 2 hours late!!! Not to mention that this last time they had to use Grubhub to deliver my grocery order, because they were short handed. The Grubhub delivery driver made me feel guilty,not once but twice, because I lived in an apartment and had to bring my groceries upstairs. read more

I am stuck at home with my foot in a cast for the next three weeks. Going to the grocery store is usually something i like to do, but entrusted it to safeway. They're a huge company, they should be able to get this right, i thought. The delivery man arrived within the window, which was nice. I'm not going anywhere, so it would have been OK had he been late. 9 out of 26 were totally missing. They were on the receipt, not listed as 'out of stock', and i was definitely charged for them. They were the most expensive items of the bunch: some organic sausages, tortellini, capers, and half of my produce, celery, corn, carrots. It took about 10 minutes to get this information conveyed to someone on their 1800 number. They've offered to send somebody over tomorrow during an inconvenient time to re-deliver. Sounds to me like the delivery guy is going to have a nice dinner on my tortellinis! read more

Our home has been using safeway grocery delievery online for about a year and a half now. Once you get used to the website, learn how it works and how to carefully select the options at the end of the check out its a great service! Yes, a few times our orders show up a bit late but we typically get a phone call from the driver or simply call and ask about our order. I have never experienced the bad service that most of the reviewers mention. Overall, in this house we've had nothing but a great experience with this service and we tend to order our groceries from them at least twice a week- when you get your groceries delievered it leaves a lot more room for fun and other things in the day vs spending an hour or so at the grocery store. I love this service! read more

There apparently is a huge difference in the quality of this service from city to city. I have used them many times and have always been very satisfied. Even if I choose the green option it is rare that the truck does not arrive within the first hour of the four-hour window. Drivers are always really nice. If there has been a problem with an order, and it's been rare, customer service is friendly and gives a credit immediately. You can search to find really good deals. It's a wonderful convenience. UPDATE***** It is now almost one year after I wrote the first review and I've used the service many times. It's still excellent in Tucson. Should things change, I will amend the review. UPDATE***** Only 3 stars now, 4/12/18, because they have raised the food prices through the roof. Time to go back to Fry's or choose Walmart as my delivery. read more

I use this service all the time, and I have for years now. There are pros and cons to the delivery service (mostly pros), but as/is the service is great. The Pros ... I typically get exactly what I ordered (occasionally they are out of stock) and the delivery person is always prompt, helpful, and very nice. This is a convenient way to get groceries when you have a busy schedule. It's also nice not to have to carry the groceries in from the car or lug cases of water through the house. The delivery fee is inexpensive (and is reduced if you pick a larger window) and you often get free delivery codes from Safeway. The items are fairly well organized, and you can shop by your history, by aisle, or by searching for the name of an item. You do still get Safeway discounts shopping this way. The Cons... You don't get the selection of the whole store. Many times I look for specific items (not necessarily common items, but not rare either) and cannot find them. I've also noticed that pop (soda, coke, whatever you call it) is ridiculously expensive, and though you do get the Safeway promotions, I generally spend more money due the limited availability of brands/items. In short, what I spend is worth it to me, as my time is more valuable. And when they expand the service further it will be way more awesome - in the interim - I cannot live without it. Give it a try. read more

Decided to try Safeway's home delivery. Glad we used the "free" delivery code for the first delivery (and last delivery). We didn't set our expectations very high, we knew there would be some product change out due to the lack of bar code/item number ordering, no biggie. Over half our order wasn't even packed to be delivered. The delivery driver was really nice and very professional. We called customer service right after the driver left and were greeted very ho-hum, you called for what? The gentleman on the other end of the phone wasn't very concerned with taking care of the customer. His fix was to credit an item that was rotten and the remainder of our order would be delivered before end of day. NOT! We got a phone call at the end of the day that the delivery would not be coming back out to our house today, so we would have to reschedule the delivery. Good thing we were trying their service and didn't have an immediate need for the items they neglected to send the first time. Over all we are really disappointed in the quality check for the fresh items, accuracy check for the items ordered and the lack of customer service provided by the initial gentleman on the phone. Safeway delivery made no real effort to take care of us the customer. read more

Amazing service. I'm picky about my selection and I can honestly say that everything that was delivered was within my standards. Hella cheap too! Will definitely be ordering this was again. read more

Safeway Home Grocery Delivery - a pile of food - Food Delivery Services Near Me

Using Instacart.com to have groceries delivered from Safeway is the best! Not only same day delivery - most days within and hour....Best service....now if they only delivered wine ;) read more

The User Experience on the website wasn't all that smooth. When I change my address (because we had moved) and hit the update button, the website changed the street address. I take responsibility here because I didn't go back and check it. Because of this, the driver had to call for directions though. Again, this was my fault. However, the Customer Experience on the delivery had me wanting more. The delivery had wrong quantities and items "not in stock" (even though I saw plenty the day before). Incidentally, when I said I saw them at the store, the driver said, "Why didn't you just get them when you were there?" I said, "Because I am testing your service." That was still not a big issue to me. I think where I made my decision not to try again was when I realized that I am not good with understanding the sizes and weights of foods. Because of my own ignorance, I ended up with huge sized tortillas and bottles of wine. In the end, I can't even trust myself to buy food online. read more

Okay, so maybe I didn't learn my lesson well enough the first time I used this service. I needed to place a large order for our school. Since I am not aware of any other grocery stores that delivery, I thought I'd give Safeway another try. ABSOLUTE FAIL. I placed my order on line, selected my delivery, specifically stated that there should be NO substitutions made to the order (this part was critical because these items would be given to small children/students, and I didn't want them receiving cookies and possibly items containing nuts, due to food allergies, etc). Once my order was placed, I paid, and selected my delivery window. I never heard anything back from Safeway, so I assumed everything was fine. The day of the delivery, the items arrived, almost half of the items had been substituted with things like fudge cookies, and I'd been shorted items. I later found out that there were many granola bars containing nuts. Fortunately, our teachers are very alert and one child who happened to have an allergy to nuts was given something else that day. I contacted Safeway and expressed my concern about their lack of customer service, also reminding them that this is the second time I have tried to use their service and the second time it has failed. The gal on the other end of the phone offered no apology for substituting and short changing me of items, and instead told me that it was my responsibility to know which store the delivery was coming from and to contact that store directly to make sure they had the requested items in stock. REALLY, HOW THE HECK AM I SUPPOSED TO KNOW WHAT STORE THIS WOULD BE SENT FROM, FOR ALL I KNOW, I THOUGHT THESE WERE COMING FROM YOUR MAIN WAREHOUSE!!!??? SAFEWAY, IS THIS WHAT YOU CALL CUSTOMER SERVICE???!!! read more

Of the 5 orders I've placed, two have been significantly (over an hour outside of the "scheduled" window) with Support Team saying their records show that the truck left the store late. Ok, that's just not a good excuse. I use this delivery service for our corporate snack and beverage orders for our employees. When things get that late and I have no idea when to expect it, I get the questions and complaints from employees, wondering where fruit/coffee/water etc is. A two hour delivery window is generous; at this rate (and the $15!!! delivery fee) Safeway Delivery is unreliable and I'll be using someone else going forward. ps: still waiting for 10am-12pm order to arrive - it's 1:30pm update: 4:00pm, no delivery - called Support (thx Jason, very nice guy) informed that the van broke down and my order is cancelled for today. not Support's fault, but bad experience all around. read more

WOW WORST FIRST TIME EXPERIENCE EVER!!! I SHOULD HAVE READ REVIEWS ON HERE BEFORE ORDERING! Order my grocery for the first time on 8/14/16 for delivery on 8/15/16. That morning I received a call their system crash. I need to reorder my order. Which I did. FIRST OFF NOT MY FAULT! Then I schedule my delivery for 8/16/16 I got my grocery that day. Why was I charge $29.24 more??? I called Customer Service 877-505-4040 I was on hold for 21 minutes & was hung up on because they are discovering higher volumes of calls than usual. GEZZZ thats a bad sign! So I called back stayed on hold for 34 minutes until someone took my call *Fay who got my call did not help me. First off she somehow CAN NOT find my order with my phone number. I offer to give her the order number & she said she can not look up by order number. Really? She finally found my order & I told her I was over priced on my items. She informed me the order confirmation is estimated price only. I told her I am ware of that. I can see the tax, disposable bag fee added on but NOT $29.24 more. She didn't care to help. She said that I can return the items back to the delivery store. Which is FAR. Another reason why I tried out their Grocery Delivery so I didn't have to drive miles away. SMH Didn't offer to correct the pricing for me. Which I feel I should be entitle to. ***MY ADVICE If you live near by a Safeway Drive there & shop instead If you live far from a Safeway GO SHOP AT ANOTHER GROCERY STORE read more

This is probably the 3rd or 4th time I've used this service over the years, and the most recent was the worst. The first few times were great and everything was fresh and looked like things I would have chosen if I was in the store myself. I'm not sure what happened this time. The apples had mushy spots on them, brussel sprouts had brown / rot spots on them, burgers were mostly red but had disturbing brown spots on them (and I noticed the sell by date was the delivery date). A package of ground beef's label was bloody as though it had sweated way too much or was leaking in some way. Yuck. I may use the service for dry goods going forward because it is convenient, but I think I'll pass on meats, frozen foods and veggies / fruits. read more

I've been using Safeway delivery for a few months and I'm generally very pleased. There are definitely times when something is out of stock but there is no guarantee if I were shopping in person it would be in stock. There is a place on the online order form where you can tell them you will accept another brand if your specified brand is out of stock or if you prefer them to make no exceptions to your specific order. I rarely cook but I have found this service makes my life so much easier, I literally despise grocery shopping so getting bottled water and a few staples delivered on my own timeframe has been the best thing ever. The delivery men have been professional and friendly and it saves me the misery of actually doing the shopping, loading it in the car, lugging it up to the 28th floor and unloading it again. It's been a wonderful addition to my life and I will continue to use the service wherever I live in the future. read more

The worst service I have attempted to use. First delivery never arrived due to a broken truck. They credited me so I decided to give them another chance. Second time they delivered only half my order and over charged me. It also showed up late. Spent 30 minutes on the phone with customer service to get refunded the overage. Never again. Not worth it. Not even close. read more

My one (and probably only) experience with Safeway Home Grocery Delivery was very poor. Being that I am not a huge fan of Safeway in general, I only ordered from them because my beloved Peapod is not currently delivering in my area. So I bit the bullet and ordered from Safeway because they gave me free delivery and $6.00 off my order. Convenience: meh--I've had better. As with Peapod, when you check out using Safeway's online service, you have to select a window for delivery. And as with Peapod, the closer to your ordering date you select, and the larger window you let them have, the more you save on delivery. However, unlike Peapod, who lets you know an estimated arrival time by midnight of the delivery day, Safeway does not provide any specifics about when they expect to arrive. I guess they think you should sit at home the whole time waiting for them. As if that wasn't inconvenient enough, the guy ended up being late and did not call to notify me, so not only did I wait during the entire window, I had to wait longer while he was late. Then when he arrived, he did not bring the groceries into the house, but merely stood on the stoop. At the time I thought that maybe that they weren't supposed to and the Peapod delivery guy had just been being extra nice when he asked where I'd like them and even carried them all the way into the kitchen. I later found out that he was supposed to definitely bring them into the house and even into the kitchen if that was what I wanted. Quality: EEK! Me Thinks Not! Of the items I ordered, several were less than a week away from their expiration date (and these are items such as coffee creamer that you don't necessary use up quickly) and one item (Kefir) was already expired by nearly a month! For the meats, they were not as listed on their website, although they were somewhat decent. Pricing: Ok The prices were pretty equal to those I had experienced at Peapod: more expensive than I would pay at the grocery store, but much cheaper than at NetGrocer. Overall, I would recommend grocery delivery as a service, but I would recommend that you go with Peapod rather than Safeway. If Safeway is the only grocery delivery service in your area, then I would suggest that you do not use it unless you are a shut-in and have no choice. read more

I have used this service a few times over the years, with yesterday being my most recent delivery, and have had satisfactory service. It's nice to use in case of emergencies i.e. very busy, broken leg, ill, no car so that you do not need to rely on others (who may tend to get the wrong items) to take over your slack. The couriers have been courteous and prompt, and occasionally you may get a goof like a broken egg or missing / wrong item upon delivery, but once you contact Safeway via e-mail or toll-free #, they make it right immediately and give you full credit. Originally, they used to have a promo for free delivery for $50+ and now it's up to $150+, and you can order lots of bulk items that can tide you over a few weeks of not having to shop (with an except of fresh ones like eggs, milk). Plus, they have a bonus free promo for an item of the week that can help make up for it- desirable items like ice cream with your choice of flavor. Their website is easy to navigate, and be careful to read everything like size instead of relying on a picture. Their shopping cart is also user-friendly. They tend to be out of stock easily since they especially do not sell every single item in their physical store on their website, so they offer you a choice of a substitute of either same item / different size or different item / same size or no substitute. Just be sure to proofread your shopping cart before submitting your final order. They have delivery windows for you to choose: 1 hour, 2 hour, or 4 hour. They prefer that you select the 4-hour because it's 'green'. I like that I can choose the 1-hour on a free delivery promo still. Important to note that they do not accept manufacturer's coupons, but they do include your store shopper card discounts. Even if you do pay a teensy bit more than if you had shopped at your regular grocer or elsewhere, the convenience, free delivery, free item of the week, along with a concierge personal shopper feel makes it financially worthwhile- especially if you are tied up and cannot shop in person for the moment. In the past, Bashas used to offer home delivery, and now I heard Amazon and Wal-Mart may come to Phoenix to offer the same service. Meanwhile, Safeway comes in handy for now! read more

Safeway Home Grocery Delivery - The free item-of-the-week promo. Nom-nom ice cream ;) - Food Delivery Services Near Me