I am absolutely disappointed with SafeRide for several reasons. The fact that their offices are not open early enough to assist patients when a rideshare driver cancels a trip makes them completely unreliable. You literally have to wait until their office opens just to reschedule a ride, and by then, you've often already missed your appointment. I had booked a round-trip ride for my doctor's appointment on April 21st. My pickup was scheduled for 7:45 a.m. because I had a 9:00 a.m. appointment at Emory University Hospital. My driver was literally one minute away and on the corner when they suddenly canceled the trip without explanation. I had to wait an entire hour before SafeRide opened so I could notify them that the driver had canceled my ride. However, the app still showed that I had a return trip scheduled from Emory back home. Since I never made it to my appointment, I asked SafeRide to cancel the return trip so it would not be deducted from my account. I suppose because of a language barrier with the agent, who was an outsourced representative for SafeRide, they failed to credit the return ride back to my account, leaving me with an odd number of rides remaining. I only receive 24 rides per year through United Healthcare. I have called several times asking SafeRide to credit that ride back to my account, and every outsourced agent told me they would take care of it. Yet none of them actually did. As a result, I ended up with only one ride remaining on my account instead of two. When I requested an override so they could book a return ride for an upcoming appointment, they told me I had to contact United Healthcare for additional trips. I contacted United Healthcare, and they told me I had to contact SafeRide. So basically, I've been sent around the mulberry bush by both SafeRide and United Healthcare because no one seems to know what they're doing, and no one is willing to take responsibility for correcting a mistake that should have been resolved the very first time I called. I am exhausted with the customer service from both SafeRide and United Healthcare. Ninety percent of the time, you can't get a United States-based representative on the phone. Instead, you're connected to outsourced agents in other countries who often struggle with English, and even those who speak it well frequently fail to fully comprehend the conversation well enough to adequately assist you. This is not just frustrating, it is unacceptable. Patients who rely on transportation to receive medical care should not have to fight this hard over a ride that was never even used. I am tired of this. read more

I was very excited when I heard about this service. They said on their site, "Also available for out-patient medical and dental procedures." That was intriguing to me, because I live alone and have no one to pick me up after a medical procedure. But then I noticed that their hours only begin at 6:30 PM! No one has medical appointments at night! So what good is this service? Why would you announce that you even offer such a thing? read more

SafeRide America is an incredible service and honestly a lifesaver. I've used them multiple times and every experience has been fantastic. The drivers are professional, reliable, and make the whole process easy and stress-free. The best part is that they not only get you home safely but they also get your car home. That's HUGE. If you need your car the next day for work or anything important, you don't have to worry about leaving it behind. They bring you and your vehicle back safely in one trip. It's a brilliant concept, it keeps people safe, and it absolutely helps prevent DUIs and dangerous situations. I recommend SafeRide America to anyone who wants a safe, responsible ride home and the peace of mind of having their car with them the next morning. read more

I highly recommend this program to anyone looking for a meaningful volunteer opportunity or a dependable transportation service. It is a wonderful example of people helping people and making the community a safer, more caring place. read more

I was a volunteer for SafeRide America but I would recommend them for much more. My experience with them was excellent so I gladly give them 5 stars. The drivers are professional and courteous, they deliver a smooth and comforting ride. As a volunteer I felt valued and respected and I saw how much of a difference I was making by helping to keep the community safe. If you're thinking about volunteering or using their services, I can't recommend SafeRide America enough. It's a powerful mission and something to be proud of. read more

SafeRide America is an awesome place. They provide a service that's a pure Goa send. While volunteering I felt like I was part of a networking of angels sent to help those in need make it home safe. I recommend the service it's a unicorn for sure! read more

Volunteering with Safe Ride America has been a fantastic experience! It feels great to be a part of an organization making a direct impact in reducing DUI incidents and providing safe transportation The staff are supportive, friendly, and professional. I highly recommend volunteering here if you're looking to make a difference in your community!! (Ask for Mansa as your driver If you're booking a service. He is super nice and accommodating!) read more

Safe Ride for in Georgia Seniors is not safe or courteous they are milking Medicare Safe rides uses any Lyft drivers who are not trained in any way to deal with seniors. If you are lucky you may get a courteous driver. Many times the cars are filthy, smell of marijuana,they talk on their phones. My last incident was that my walker was left in the trunk the driver took off an never brought it back. I called Safe Ride Immediately .They told me they don't deal with lost items and would not contact the driver . They gave me his name and licence plate and some fake number and I was not able to reach him . I called Aetna my insurance company they had me on the line from 9:35 am until 1 pm trying to reach SAFE Ride. Their systems were down part of the time and the rest of the time being transferred between Aetna and Safe. Finally when Aetna were able to reach a ride scheduling agent the discourteous agent said the close the books on that driver and we're not able to reach him . SAFE RIDE is faults advertising . read more

I used Safe Ride for the first time today and was very happy to see how efficient, courteous, and professional they operated. I will definitely recommend their services. read more

They are not consistent have wrong address in ,waiting for long periods of time and some driver are reckless

Used this service instead of trying to use Uber or Lyft. Glad I did! A lot easier and quicker in terms of when they arrived. Safer too. The fact that they come to you, pick you up and DRIVE your car to your designation is clutch. No hassle of trying to get your car in the am and risking leaving it somewhere . You just wake up and it's in your driveway. Sometimes the night (or day) gets away from you....lol. Really convenient to have a service that provides efficient, friendly, prompt, and professional rides. Safely! SRA is the definite choice. Every time. If you can, request Trent or Manson. They're really friendly and a pleasure to talk to. Funny too!! read more

I greatly appreciate Safe Ride being willing to help others by running errands during the COVID shelter in place. They picked up my very lengthy grocery list our of the mailbox, and delivered the groceries to our door without ever interacting with them in person. The gentlemen called us a few times to offer options based on what was available. He also used gloves to open our mailbox and do the grocery shopping. Thank you for being willing to be on the front lines for us so that we could remain safe! P.S. This service is free but we opted to tip and donate. :) Take care! read more

Really a life savor. I love "yes" we can do that companies! They will get you out of the stickiest situations. Extremely profeshional and willing to help. Thank you to all that you do. read more

Awesome service and awesome staff from start to finish. Highly recommend their service or even if you want to volunteer to help make a difference you can't go wrong with Safe Ride. read more

I've volunteered here several times, and I can speak to both the service, and the volunteer opportunity. As far as the volunteer opportunity, it is a fairly easy way to earn hours. You drive your car with a SafeRide driver with you, and they are then responsible for transporting the customer home, in the customers car. No one intoxicated or otherwise is ever in your car, and the SafeRide driver handles everything! On the service side, many people can benefit from it! Never have fear when you're out with your car, and may have had too much to drink. This service is a reasonably priced way to get you, AND your car home. They have a very speedy response time, and their dispatch team will have someone out to you in no time! Save their number for the future, just in case the unexpected happens! read more

If you need a place to volunteer or someone to drive your car home, this is the place to go. As a volunteer driver, you can meet your hour requirements while having time fly by real fast. And all you do is drive! Easy and convenient. As a user, call and get you car to go home with you, with no risk involved! read more

Have you ever went out to go eat then end up drinking too much or spontaneously at the club or bar with your friends to now wonder how you're going to get home safely? Well that's when Safe Ride America comes and saves the day. A quick phone call and a driver will come to me and my car then drive me home in my car while another Safe Ride car follows us home to pick up the driver. The cost is priced right considering it's costed me equal or less than if I used Uber/Lyft roundtrip and I don't have to pick up my car the following day. The people that run this show are also great, dispatcher is always on top of it, and the drivers are friendly and really take care of driving my car. I can't value and appreciate what they do enough! It's always cheaper than a DUI!!! read more

I was able to complete a smooth community service process through this company. It is very professional and legit as I was able to safely transport an intoxicated individual to her home. I definitely recommend this service and also this occupation because they're hiring! read more

I truly appreciate the service, but I felt nervous the entire ride. I have used Safe Ride before and felt safe, but this time I was unsure of my safety as the driver was swerving on major interstates (i.e. 85, 400). I had to warn the driver to brake as cars were merging, as they were slowing, and at intersections. I feel like for $50 I could have driven my car home safely. read more

I had a less-than-positive experience with Safe Ride last year, but it's my understanding that the driver from that time is no longer with the organization, so my review reflects my most recent experiences. In my experience, SafeRide is a great non-profit. While it's kind of pricey for a night out, it's worth it once in awhile. SafeRide costs about $10-$15 more than a cab ride, but sometimes it's worth the extra expense to have my car safe and sound the next day. The last two times I've used the service, the dispatcher has given me an ETA, and the driver has arrived on or before it. The drivers both times were courteous to me, and seemed to be safe drivers. I took SafeRide from the Ansley Mall area to East Atlanta Village, which cost me about $30 before tip. I was thankful to wake up safe and sound, and not have to find a ride back to my car. read more

Great place to get volunteer, people are nice. They are open until 4 am. Don't turn your key into a weapon lol

Polite, courteous, and professional. An invaluable company to our community.

Well thought-out company! Definitely cuts down the impaired driving in Metro Atlanta which is awesome!

Great service as a whole and a very realistic/better alternative to Uber. People should keep this in mind as an option for situations in which they would be using a ride-sharing service. read more

Great idea if you have been drinking and do not need to drive. Also a great volunteer opportunity in which you can accumulate hours rather quickly. read more

Great opportunity to get community service hours quickly. The staff is helpful and welcoming especially Mike. I was paired with Paula and she made the time fly it was time to go home before I knew it. If you work during the day the you know the difficulties of finding time for community service, however, with saferide I could complete my hours right after work. I cannot them enough for community service as well as for rides. read more

This place is so convenient and gets the job done so fast, both volunteer wise and helping their customers. It only took me five days to complete 48 hours of community service and the time flies by. read more

Do you ever wish you could go out for the evening and not worry about how you and your vehicle are going to get back home? Well, with SafeRide America, you can. A fairly straightforward service, SafeRide comes and picks up you and your drunk friend/partner/spouse/whatever and drives you and your vehicle back to your residence. A second vehicle follows and takes care of the returning the driver. It's comparable to the price of a cab AND your vehicle is at your residence the next morning. We used it recently on my birthday because we knew we would be drinking. They called and arrived on-time and got us home in one piece- something neither one of us wanted to risk after a night of celebrating. I would recommend SafeRide without hesitation. read more

This worked great. We set the appointment the day before, and then called to change the time. SafeRide called multiple times to confirm, and arrived right on time. The drivers were nice, and we made it home safely. read more

SafeRide offers a great solution when you need get yourself and your car home. Good people, good service and a powerful mission. Would highly recommend using this service. read more

I had a pleasurable experience volunteering for this company. This is a super easy way to earn hours and limiting drunk driving.

Every time I've used SafeRide, I've been satisfied. Sure, I've used Uber, taxi cabs, etc., but there is nothing like having your car at with you the next day! I've left my car overnight when taking an uber and have had to pay to have a boot removed. Well worth the LESS money to pay for SafeRide than that boot and have a lot less stress! What's more? They're a non-profit making their business work with volunteers! These people truly care about people getting home safely! read more

I've used them a few times, it's more pricey than Uber but you have your car in the morning. On busy nights call ahead so you aren't waiting around but they always come as promised. They changed the rates and it's $2.25 per minute but the drivers waste no time getting you there and are always nice. Great service! read more

SafeRide is the perfect service to get you and your car home. Would recommend to anyone who has concerns about driving anywhere impaired. The SafeRide volunteer program also provides a way for people to play a part when servicing communities around the greater Atlanta area. read more

I have to give them one star for being unreliable and irresponsible. Even with a reservation and calling them to check on the driver's status . . . the driver never showed up or called us back. The operator never told us we should make alternate plans. We used them once before and had a great experience, but impaired driving is too serious for them to be unreliable. (How many people simply give up and drive home?!) It's a fantastic idea -- if the driver shows up. Don't count on SafeRide. read more

I was charged $63 for a 7 miles ride home!!!!! When my driver picked me up, my car was across the street and a couple of parking lots, they would not drive me to car, had to walk it in heels. They did not inform me that their fees have changed, apparently now they charge per minute instead of per mile. They started charging me from the time they arrived and charged me while I was walking to my car!! WTF!?!? I will NEVER use safe ride again!!!!! read more

This service makes unlicensed, seedy taxi cab drivers look like professional town car drivers at luxury 5 star hotels. They are incredibly unreliable and provide terrible customer service. I made a reservation a month in advance only to be notified via email that it was cancelled two hours before I needed them. Only a fool would use Saferide with uber available. It's like buying an outdated blackberry when you could have bought a new iPhone for cheaper. Never again. read more

through my voulunteer experience I worked closely with david who made the process very easy and understandable. very helpful staff, with a great mission. keep it up! read more

Wasn't my first time using Safe Ride, but it was by far the worst experience I've had with them. It took them almost two hours to pick us up, and then had the never to question the tip amount. Truly believe that this is a great service, but with other companies offering the same service I will probably look elsewhere next time this service is needed. read more

Terrible customer service... Literally called 10 times in a row before someone would answer. Waited on hold 5 minutes each call. I did community service with the organization and drove to cartersville from Atlanta to pick up a ride and make sure the customer got home safe. When I called I Could not get a ride from acworth to atlanta. Operator who answered was extremely rude. Was willing to pay and tip well for their service but guess they are too good for my money. F saferide. Multiple times they have been unreliable and bad service. Same experience from inside the city limits. Don't count on them.... read more