Had my windshield replaced at the shop. Awesome customer service, clean and comfortable waiting room with fresh coffee. service was quick efficient and professional, highly recommend. read more

No call/no show. Phone number in their email goes to a recording that hangs up on you. Phone number on the website goes to a recording that hangs up on you. Abysmal. read more

absolute hogwash. they scheduled me three times and never showed up. 18 hours of my life wasted. does anyone know of a windshield repair place that will show up? read more

Shotty work, had to come back three times to fix what the techs inability to fix the first time resulting me having to come back and finally, the last time they did not stand behind their warranty I would not use this facility ever again read more

I took my Ram Promaster van to SafeLite, Altamonte Springs,FL, due to 2 cracks in the glass. They attempted a cracked glass repair, but the crack was still visible. I was advised that my repair or the replacement of the glass would be covered by my Progressive insurance. If I was unsatisfied with the repair they could get authorization to replace it. They scheduled another appointment for the windshield replacement. At completion of the windshield the cowl did not fit tightly against the glass, due to broken plastic clips, which needed to be replaced. They agreed at no additional charge to bring my van back at no additional cost to install the new plastic clips. After I purchased the clips on Amazon, they installed the clips at a separate appointment. Their customer service and workmanship was excellent. I strongly recommend SafeLite for all windshield repairs. read more

I had a window from 8am and 12pm. No call - No Show and no access to humans to learn more about the status of the appointment. Horrible customer experience. read more

I see lots of complaints, here on social media....well, here's another one. Safelite was ordered by my insurance company, Progressive, to replace my cracked windshield a couple of years ago. Everything seemed fine until I picked up a rock about a month and a half ago. Progressive ordered Safelite, like last time, to which Safelite called me to let me know that they no longer carry my glass, for my very clean, collector purchased, 1993 Lexus SC400. I had to call a local Toyota dealership, who sent out their pro windshield replacement company, and that technician knocked on my door, to bring to my attention, the rust damage that was trapped underneath the windshield, after he pulled it, explaining to me that this damage was DIRECTLY due from a poor install, from what ever company did it last, documenting that the rust found was from the windshield chase NOT BEING properly prepped and/or sealed, from last install. When he wiped the rust from the windshield chase, he spotted and pointed out that that the rust had found its way DIRECTLY ABOVE, micro blistering my 3 stage pearl paint, where the windshield trim meets the roof. As CLEARLY stated on their website, they have a LIFETIME warranty, UNLESS, it's actually called upon, I guess, because I contacted Progressive, within 48 hours to explain the discovery, who then contacted Safelite, who then sent some young tech, to inspect the damage, and take pictures, to which I WATCHED as the technician used a red prying tool, to bend up the window trim, to see how far the rust damage went under the trim, I'm guessing.. What this tech didn't realize was she warped the trim to the point where it no longer sits tight against the rooftop,doing nothing but collecting water every time it rains, here in Orlando, which is a lot! Progressive had to contact Safelite again, after weeks of no response to me, who finally told progressive, were sorry, not covered under our LIFETIME warranty, because it's a '93!!! BEYOND FURIOUS at this point, being I purchased my car from a collector, who had it garaged with eight other magnificent, classic cars, in stellar condition. So here I am today, and I will be here every day, that I have to be, to share this story on every Safelite post on FB & Yelp, until my damage is properly fixed, or I cost them so much money in lost customers, that it would have been cheaper to just do the right thing and fix the damage they caused, because either way, I will be getting my money back. Luckily, for me, I am retired and have nothing but time! read more

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Top notch guys here I was in and out in about 50 minutes start to finish. They were very professional and they even dealt with my insurance ( geico ) and I was back on the road AAA+++ read more

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Stay away from this business, customer service was atrocious, I arrived with appointment on the books, only to be told to call my insurance company because they didn't include any insurance number, when attempting to provide number, the representative informed me that he couldn't take my number, although I had all the information needed on hand, no way to run a business, that guy was useless! read more

When I returned to my home in Florida from an out of town trip I discovered my vehicle had a 14 inch crack in the front windshield. I call my insurance and was told the windshield damage was 100% covered and they recommended Safelite Autoglass, but still advised I had the option to use other companies. I decided to use Safelite Autoglass and made an appointment for them to come to my residence. Approximately 2 days later Brian arrived as scheduled. I even received a call advising he was on his way. When Brian arrived he introduced himself and immediately went to work. The job took about an hour to complete and was performed professionally. The new windshield looks great. Brian picked up all trash and cleaned the new windshield inside and out. Since insurance was taking care of the cost there was no out of pocket expenses. I received a copy of the receipt sent to my insurance company from Safelite Autoglass showing the price of the new windshield including labor and tax for $335.00 I am very pleased to have used Safelite Autoglass for my vehicles repair. read more

Highly recommend. I cannot get the song/commercial out of my head, "safe lite repair, safelite replace". :) 5+++ stars A rock/acorn fell from a tree as my wife took our daughter to the pediatrician. She came out and their was a significant crack on her windshield. Thank goodness our deductible was $0.00. Came in at 9am and due to our vehicle needed a reconfiguration for our car (2021 model), they needed us to bring it in. Was out at 11am and very happy with the service, customer service, and seating area (they had the avengers showing). Additionally, happy they were able to keep our two stickers we had on the windshield. Fun fact, depending on your insurance, it is typically a $50.00 deductible. Due to the incident, in the state of Florida, the cost is 0.00. As long as you have comprehensive insurance. read more

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Prompt, repaired window chip and replaced all the electrical/computer equipment in the windshield!

Worst service ever. I've had seven, yes seven, appointments that they either brought the wrong window, canceled, came out but couldn't fix it due to weather within 50 miles or no called No show. They won't answer their phones and are totally non responsive. Worst serve ever. I'd give 1/2 a star if I could. read more

Had to go there as insurance and Safelite have an arrangement. 7 visits and they could not get my windshield installed correct. Air noise from bottom left corner. Finally after 3 months and 7 visits insurance agreed to refund my money and let me go to my facility of choice. Went to Honda the windshield was done correct first time. Amazing when someone knows what they are doing does the job. Jennifer Fawcett manager of location and Ruben Feliciano District manager were made aware of the situation by corporate email. Not one response from either. No apologies for wasting over 21 hours of my time between 7 visits not including over 200 miles back and forth gas and tolls. Unprofessional unresponsive and could not care less. read more

Highly recommend. Thank you, Whitney. For being a great technician, and very knowledgeable about my windshield. All done less than a hour.

This is the WORST company I have ever dealt with. 3 different appointments ,same old sorry ass service. These folks have more excuses than Michael Cohen, it's ridiculous. And some of them are just as Ludacris as his. They set a appointment for 3A.M. I don't know what you will be doing at 3 A.M. but the last thing I will be thinking of is safelight. Even my insurance company Geico is getting a tad tiresome of them. read more

I'm not positive Which location came out to help me since I booked online, but Dayton was the service tech who came to my house and put in my new windshield. It was about to storm and he worked fast and carefully. He was kind and engaging and for that he gets 5 stars for amazing customer service. I love how easy the process was to make my appointment. I just went online put my vehicles vin number and insurance information and within a couple days it was done. Super easy and great for me personally not to have to deal with a phone call or automated nonsense cause my anxiety. So thank you for that 5 stars all around! read more

I had my windshield replaced, but the vin number was cut in half. The attendant said he would get back to me within a week and it's been over a month now with no response. I called the 1-800 number with questions and they told me that they were still waiting on a response from the DMV and that they would call me back when they heard back. Which I'm assuming will be never. Very unprofessional in my opinion. read more