They told me I would be out in a little more than two hours and after 90 minutes I was done

Put a human available for needed questions. I spent 45 minutes calling different numbers and the system says "to speak to a representative please stay on the line". Then it tells you to go online and hangs up. read more

Could have been better. On time, reasonable, professional and just perfect. Was done in my driveway by a mobile mechanic, who showed up exactly on time. read more

I had my windshield replaced last week and I was totally impressed with the facility and the staff. Everyone was friendly and professional. I did not want to wait, but they told me that it would not take as long as they thought, so I stayed. My car was finished earlier than the time given and I was so happy with the results. I would highly recommend Safelite to anyone that needs this service. Dana was the tech that worked on my car and he was courteous and professional. I give them high marks for customer service, which sadly these days is hard to find. Well done all around Safelite. I have State Farm insurance and it was coordinated between State Farm and Safelite..... no issues at all and everything was handled for me. Great total experience. read more

Requested for tech to come on a Saturday 8-12 No messages, no text, no nothing. Safelite used to have great service, and sadly like MANY companies their service has gotten awful. Businesses seem to be getting away from the human experience and using computer automated everything, making it frustrating for customers. read more

Had a chip on my windshield repaired by safelite on 925 NW 6th Ter Ocala fl. 34475. Worst experience ever. I was not explained the repair process at all. was only told that the repair would look like a small bug splatter. Nothing about the repair could fail and if it did fail there was no refund. It failed on our way home from their shop. After getting the run around from safelites help center I finally got to speak with the store manager. Explained the problem to him and he was not interested in what I had to say. He refused to refund my money and said he would apply it to a new windshield. Sounds like a scam to sell you a new windshield at a thousand dollars and up. Safelites web site says after the repair is done the vehicle should not be driven for at least 30 minutes. this was not the case. I was given my car right after the repair. When I told the manager this he said the web site is wrong. Had I been told that the repair might fail and that don't do refunds I would have went somewhere else. Never will I go there again or recommend safelite to any one. read more

Place is nice and clean. Staff were all very pleasant, helpful and knowledgeable. My car was ready earlier than the time given. I would definitely recommend. read more

I had a small crack in my windshield for over 2 years. I came outside last week & the crack had spread all the way to the other side. I immediately made an insurance claim and got set up with these guys to make the repair. I scheduled to have it done at my home- but they called me and stated that the glass they had gotten in was broken. So I had to wait 2 days before my schedule cleared. They guys very extremely professional and helpful! They their jobs & that was that! I think it's nice that they offer coffee & waters in the lobby. The restroom was clean & I felt comfortable as I waited. read more

Safelite AutoGlass - Front lobby - Auto Glass Services Near Me - Ocala, Florida

See all

I was amazed with the service and attention they gave me. I couldn't drop-off my vehicle, so I had to sit and wait. I read it could be 1 1/2 - 2 hours -- geez I was not looking forward to this visit. I made the appointment online which was super convenient. I arrived early and they immediately took my keys and my vehicle and started working on it. I was made comfortable, they provided water, coffee and snacks and HGTV was on TV. You would not believe only 40 minutes later Shaun drove my vehicle to the front door and handed me the keys. Gave me a few instructions on what not to do and he was very polite and considerate. Thank you so much Safelite and thank you Shaun for the incredible service!! read more

I had a crack in my windshield from a truck throwing up a rock on 75. Safelite came out to my house and fixed it about a week after. It was great. I got to watch and my tech was explaining the whole thing to me. Saved my parking pass and sun pass too. read more

there custome service is awful and they have no problem hanging up on you. They have cancelled twice on us at the last minute. they don't care. Not good trying to have a work truck there and schedule our jobs waiting on them. They canceled at the last minute. They do not know what they are doing. Try to go through your insurance with them is another issue read more

Windshield had to be replaced safelite came and swapped out windshield pretty quickly noticed the adhesive used to set in new windshield was sloppy residue can be seen inside of my car next time I'll ask for a different technician that does a cleaner job but the windshield is in I'll clean up the mess read more

Dropped my car off for its appointment early when my appointment was at 9pm. my girlfriend and I live an hour away and we asked how long will it take my girlfriend had to be at work at 2pm? The guy at the front desk says 2 to 3 hours max. so we drove around Ocala in my other car waiting for it to be done. 3 hours goes by no call or anything then got a text that they stated it. so we drove over there wondering whats going on. they told us "they had trouble with the calibration should be done in about two hours." Now it's almost one we where wondering how we can get my girlfriend to work we where just driving around looking for something to do . she was unable to make it to work due to the car being done at 2:30. When we picked up the car the tech that worked on the car told us that the manager pulled him off doing the car first thing because they wanted him to do another car that wasn't even appointed for. that technician should be a manager he looks like he would kill it. terrible place to go to I'd travel out a little more if you need your windshield done.. read more

I had an appointment or them to come to my house to repair a ding in my windshield and supposed to be here between 12-5, got here at 6 and it was obvious the tech was tired and wanted to go home. He didn't want to do the proper repair and tried convincing me that it could just crack from doing the real repair and that it was very small. He said he can just put the adhesive on top, He charged my insurance $75 and wasn't even here for five minutes. Not happy! read more

Wonderful experience. They came the same day I called. The repaired damage from a rock and I can't even tell where it was. Thank You

They responded to my rev and it was Steve who reach out but can't respond to it. They never gave me a ticket number Again horrible experience read more

safelite contacted mme to confirm my appointment. When I asked for an email quoting their price for my windshi replacement, I was told they do not send price quotes in writing. I told them to come out BUT I need something in writing. The next thing I knew, they sent me a text msg cancelling my appointment. I called them back, questioned who cancelled my appointment and why. I got the "I don't know " answer. They finally sent me an itemized email with fees that were ridiculous. I cancelled. Their customer service is snippy, their management is condescendin, and their price is outrageous. read more

My car windshield got chipped Tuesday evening, by Thursday morning Earl from Safelite was at my car fixing it. I am very happy with the job he did! read more

Had to get a windshield replaced on a Scion IQ They had the glass in stock. They had the job done in the shop in about a hour. Good clean job No leaks. read more

Had a crack in windshield did a early morn drop off my son called to see where they were on finishing it,the trie to delay until monday said other cars were more important than mine ,my son had to give them ahad time to get it done that day ,NOT RIGHT read more

Warning, choose anyone else but Safelite! They came out to replace our windshield that got cracked from a rock. After they left we found that the existing small hairline crack in the dash was now accompanied by a gaping hole, and the installer didn't say a word before he left! I called Safelite to make them aware of the issue and asked that they buy us the part they broke and we would install it ourselves. Got the call today and was told repeatedly "that dash is known to be brittle, we aren't going to replace it, we can buy you a $30 dash cover off Amazon if you want, but that is the most we will do." Are you kidding me?!?!? Your company comes out to replace a windshield, breaks the dash, and thinks somehow they shouldn't be held liable for that?!? In what world?!? If you value your vehicle, I would avoid Safelite. Zero stars. Oh, and the windshield they installed had a scratch in the glass right in front of the drivers line of sight, so they had to come out and replace the glass again, which means we had to wait several more days, then miss work again so they could come replace it again with their lovely 8-12 scheduling time frame. Absolutely ridiculous. Avoid like the plague. read more

Safelite AutoGlass - Auto Glass Services Near Me - Ocala, Florida

See all

Got a rock flipped at my windshield driving on 200 during one of our many rainy days. What started as a 4" crack, traveled to become appx. 2'. Earl, SafeLite's travelin man, came bye house to fix but couldn't because of camera. He scheduled the Safelite store appt while w/ me. My appt was at 9 a.m. and Seth took the car promptly at 9, fixed the windshield, calibrated the camera, cleaned & vacuumed the car and was done. He was very efficient and did great work. You'd never know it was a different windshield! Thank you Seth. Thank you Earl and thank you Safelite! Patti K. read more

Scheduled for them to come to my place of business. Tech came out, replaced the windshield then texted he was done. I only had to go down to open the car when he first got there. Everything was great! read more

Great service! everything as scheduled, both tech Joseph and Noah were responsible, reliable, knowledgeable and friendly. Very good customer service, pleased with my experience I recommend. Thank you. read more

I got a rock chip on my brand new 2017 Corvette. I was sick over it. I called Safelite and made an appointment for the following Wednesday. I couldn't sleep the night before, worried about possible damage to my expensive car. I arrived at 8:00 and explained to the manager of my anxieties of scratches to the paint or damage to the leather interior. He assured me that they are experienced and they will take car of my car. I left and 1 1/2 hours later I received a call, telling me it was finished. I hurried back and checked over the car with a fine toothed comb and it was perfect. The insurance company handled the total cost. I highly recommend Safelite. read more

The score would be higher if it were only the local office that is being rated. This company is a TOTAL pain the the behind to deal with. You CAN NOT call them? Seriously? I am still not convinced I got the proper window....and there is NO ONE at Safelite to assist with that issue. I am left to just trust that the proper side window was installed....when your own web site says there are 2....how do we know we got the right one? The entire company is more concerned with how you are paying than they are with getting you the proper piece of glass....and if it isn't a windshield....they are totally thrown off their game! BUT, the glass was installed properly and FAST.....still I do not think the right one was installed. Oh Well! HORRIBLE online experience and you can not call to clarify anything! BUT, you will get multiple texts and emails....weird! My new window is a totally different shade than my old one....safelite says I have to have it tinted....it is the factory glass? read more

My insurance company set up the appointment to get my windshield replaced and do the recalibration for cameras, etc. Arrived for my appointment. Everyone very professional. Took my car immediately, and everything was done in 1-1/2 hours, faster than expected. Would definitely recommend using them. Love my new windshield. read more

My appointment was for Tuesday, February 2nd. The appointment was between 12-5. I missed a day of work. I had been trying to call the office never got through. Then I finally get a call at 5:32pm saying I have to reschedule. Never got my windshield fix. Very unprofessional read more

I really appreciated the way you tooj care of the crack in my windshield. All my questions were answered in a manner that I was able to understand clearly. Thanks a bunch. read more

Came to the house and did a great job in no time! I would recommend this Business..not any issues and very courteous!

They were awesome! Windshield got done so quickly and then even vacuumed out my truck before returning it. So appreciative of their great customer service read more

I called and ordered a windshield 6 days in advance, I took the day off and they call in the morning and say they don't have it. They could of called the night before, now I need to take another day off Dave N read more

This business is the definition of administrative incompetence. They do 1 windshield per hour. If a customer does not show up, the next customer (with an appointment) will not be serviced or will be delayed the amount of time that the previous customer was late. Be smart---use another company. BTW---after I cancelled and walked out, I am now receiving hang-up phone calls from a closed Safelite office number (877)349-4527. read more

I recently needed a windshield replacement on my mint luxury car. Setting an at home appointment was fast and easy. I received an email reminder the night before and the morning of. The technician called when he was on the way. He arrived on time and immediately recognized that my car was well cared for and that he would take good care to do a perfect job. It turned out great. I recommend them highly. read more

Called to have 2 windshields replaced on 2 company vehicles and was given a 4 hour window the tech showed up with the time frame and replaced both windshields efficiently. He was kind, and knowledgeable. Would definitely recommend Safelite to everyone. read more

The tech came to my apartment early and had the windshield changed out in no time. Professional job!

Terrible! I have a huge crack across 75% of the windshield and the earliest appointment for the mobile service was 7 days later. I scheduled the appointment. The day of the appointment, after waiting 1.5 hours (they give you a 4 hour window for appointments), I received a call that they weren't coming and needed to reschedule. I called the regional office in Orlando and was told two techs called in at the Ocala office so they could't make the appointment. I explained I had already waited 7 days for this appointment and asked for another local office to send a tech to fulfill my appointment. I was told no one else was available. They really didn't care either. Terrible service. I'm going to a local shop, that has high reviews and apparently cares about customer satisfaction. I'm actually glad this happened. I'd rather not support a company like this with such low customer service. read more

I wish I was as happy as all the others, but my experience with Safelite was not as good. I, too, had the experience of a landscaper breaking out my back window. The insurance company sent out Safelite. They installed the window but left glass inside the panel saying it was impossible to get it out. Now every time we open the back gate it rattles and pieces of glass fall on us. We also had after market tint on the window and was told that would have to be taken care of elsewhere. I will say, I used Safelite in Clearwater, FL years ago and was very pleased. read more

Safelite may be good when it comes to replacing windshields but for chip repairs I would definitely go somewhere else! The chip repair they did now looks like the original chip with a drop of superglue on it. Also, the chip has continued to "spider" and I am unsure if my insurance will pay for another repair or if I will end up footing the bill! read more

They were very professional and quick, replacing my windshield in about 30 minutes. There was a mixup with the glass, but they got it taken care of quickly. Friendly service. A+++ read more