Staff was friendly the service and deductible was clear, they offered me windshields etc. They were quick to replace my window and recalibrate my car. Average 2 hour service. My floor mats were vacuumed. They called me when it was ready. Excellent service. read more

Setting up the appointment was easy through my insurance - bonus - they were coming to me! Received confirmation email for appointment the next morning. That morning, I then received a phone call midmorning from an automated number telling me that my appointment was the next day not the current day. The number it provided was another automated number so I couldn't speak to somebody. One thing to know when dealing with Safelite, is that you cannot get a real person on the phone or on the website. Everything is automated and when you try to speak to a live agent, the phone either hangs up or it redirects you to another automated section. When I called my insurance company to find out why they had switched the appointment, they couldn't reach a real person either. Safelite had changed my appointment without informing me. This was very frustrating, as I had adjusted my work schedule to make sure I was home for the day of the original appointment. When the tech came out, he was very friendly and very efficient. I received a follow up email with the certificate that the windshield have been replaced. However, I can't access it, because it says I have to access my account. I have tried on multiple occasions to get into it, with no success. Again, I cannot reach a live person to figure out how to reach my account nor how to reach the certificate. Finally, since having my windshield replaced, my sensor for my windshield wipers is now not working properly. My wipers will randomly go off, when there is no moisture on the windshield. I don't know that I would necessarily recommend using Safelite. read more

I scrolled my Facebook, and there was $50 discount code, so I pulled the trigger. I went online, entered my car information, scheduled, and prepaid for my order for a windshield replacement. The technician came the next day and he said I will need molding and it is going to cost extra $30. They are doing a bait and switch scheme, a very shady practice. I will not recommend this company at all. Who knows what they charge when you use them via your insurance company. read more

I brought my vehicle in to have a small chip repaired on my front windshield. The chip was less than half an inch in size. My appointment was scheduled for 4:00 pm, I arrived at 3:30 p.m. Before beginning the repair, I was informed that the chip might not completely disappear and that some minor evidence of it could remain. I understood and accepted that, as I have had chips repaired in the past. However, the technician also stated that while performing the repair, the entire windshield could break. While I understand that this is a possibility, the way it was presented made it sound highly likely, which raised concerns for me. I asked about the chances of the windshield breaking and whether this had happened before during similar repairs. I was told that it had. I then asked about the cost if that occurred and was informed that I would be responsible for my $500 insurance deductible, with the remaining balance covered by insurance. After reviewing the chip in person, the technician again stated that when the machine is applied to remove the air from the chip, the windshield could break. At that point, I felt uncomfortable proceeding. Given the small size of the chip and the possibility of my window breaking, I did not feel confident moving forward under those circumstances. As a result, I chose not to proceed with the repair at this Safelite and reschedule somewhere else. Unfortunately, this experience ended up being a waste of time. * UPDATE: Went to the Safelite in Rancho Cordova. The technician informed me that after repair, the chip will be smaller yet visible and there is a risk of the crack getting bigger during repair process. No discussion about my window breaking and them having to replace the whole window or discussion of my insurance deductible. Gave him the keys and 25 min later my car was done. read more

Safelite Autoglass is Lodi has taken care of 6-7 of our autos and their professionalism, attention to detail and doing work at reasonable price are reasons I will continue to return. Today they repaired an ugly windshield chip and after they repaired it, it is almost invisible! Highly recommend and ask for Jerome Pic is of car Safelite repaired windshield. read more

Safelite - Auto Glass Services Near Me - Lodi, California

During the initial job, they forgot to connect my windshield fluid line, but called the warranty number and they came out promptly to fix the issue. Good customer service. read more

Super friendly and eager to help when I stopped by. Scheduled an appointment for a windshield replacement a couple of weeks out so they could order the part. Received an automated email telling me the part is on national back order and they canceled my appointment. Called the dealer and got an appointment in 5 days with the same OEM part. I guess they don't want easy business. read more

Had a rock hit our truck windshield as we were traveling through the area. Stopped in Safelite to see if they had time. We were in and out in leas than an hour. Friendly staff and great service and even went through our insurance so it didnt cost us anything. read more

Recommended by family members to go with Safelite Lodi. I booked an appointment on the 29th of December in the morning a couple of hours after their opening time. Not as busy as the Stockton location as I was told. I was greeted at the front desk with Alfonso who assisted me with the process of getting my windshield replaced, addressed my question about re-tinting my windshield replacement, and even bought my out-of-pocket cost down. The replacement took a few hours, but I was in and out nonetheless, and I got live updates on the progress of my replacement. Overall, the Safelite crew in Lodi did an excellent job on replacing my windshield and recalibrating the ADAS system on my 2024 Kia Niro. No leaking or any signs of water intrusion especially after the rainy week, and all the safety systems in the vehicle work properly. I definitely will be coming back to Safelite Lodi for future windshield repairs. read more

Horrible quality material used for their windshields and their lifetime warranty is also a scam! I got replacement and 2 weeks later the safelight windshield had a small crack in it I assume an acorn or something may have fell on it but not sure. Safelight won't warranty the windshield if something may have fell on it. At this point if a small nut or leaf can crack it tells me the product is very poor and I am not safe with it on my car. Getting it replaced by a different company. I DON'T RECOMMEND THIS UNSAFE PRODUCT. And takes forever trying to reach a live person. They don't even offer warranty in the phone prompts probably because they never cover warranties on their horrible windshields read more

My first Safelite experience was a very positive one! The staff at this location was very friendly, professional, and efficient. They finished my windshield replacement and calibration in under the estimated time and didn't try to upsell me on additional services. From the time that I first scheduled my appointment online to their call to advise that my car was ready, Safelite made a point of informing and reminding me at every turn. I won't hesitate to use Safelite again should I have the need. Be advised that this is a smaller shop without a customer lounge. read more

I scheduled an appointment to replace my husbands car windshield. During my phone conversation with the gal scheduling it she had asked if we would like to purchase windshield wipers to have the technician change out at the time of the appointment. I declined. I was not present at the appointment, and the technician asked my husband if he would like to purchase windshield wipers. He declined, but then the technician told him that the warranty for the windshield would not be valid unless he did purchase the wipers. So my husband did. They were over $75. When I got home and my husband told me this, I was pissed. Either the gal on the phone that I made the appointment with didn't explain that to me, or my husband was scammed. Either of which is horrible. The technician also broke all the clips on the molding and didn't have any replacements. I was sent a survey after the appointment, so I completed it which is something I don't usually do, thinking that maybe someone from Safelite would reach out to me, but nothing. Crickets. I will never do business with Safelite again and do not recommend them at all. In fact I notified my insurance Company of what happened to me and recommended they do not list them on their list of referrals. read more

Clayton did a fantastic job replacing the window regulator on my Chevrolet truck. It works perfectly now. They are also extremely efficient. I will definitely visit them again. read more

Great 10 Star experience from their help reporting my claim, to setting my appointment, to having my 2024 Windshield there for my appointment, to communication, to follow up, and great staff. read more

So after seeing all the commercials I was very excited to use this business so when a rock broke my windshield I decided to make an appointment through my insurance and go through Safelite auto glass for the repair. I was told to come in on Monday but never given the time I showed up at 1:30 PM and then the man behind the desk argued with me and told me that I would've been given an exact time to show up I tried to explain to him that I was not given a time he insisted I was supposed to be there at 1 o'clock either way off to a bad start they then took my car in and 2 1/2 hours later they said they were done. when my car was finished I noticed what looked like either black grease or black adhesive all over the pillars by the windshield and then ask them about that they got a wet washcloth and started to wipe it off I'm not sure why you would want to give a customer their car back dirty but it seems like they were not concerned about it. As you can clearly see in one of the pictures or multiple pictures the molding around the windshield was never replaced Properly I asked them about that they told me not to worry about it and it would not affect my windshield whatsoever and I was told that that molding was a different size than normal and that's why it did not go back on properly that honestly does not make any sense to me it should have fit perfectly the way it was when I brought the car in. I have a monthly pass to a local car wash so after five days of letting the windshield finish adhering I decided to go to the car wash only to my surprise in having water streaming down the center of the inside of the windshield during the whole process of the car wash which was very upsetting. At first I was very excited to use this company but after this experience I can honestly say I will never go through them again to have anything glass related fixed on my vehicle because if they cannot properly install a windshield at their own shop with all the proper tools I don't know what makes anyone think they would do it properly if they came to your location. read more

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Thank you for the great service today. I was driving back from LA and noticed the window molding flapping from my window. I took it into Safelite (previous location of Stockton Glass) and asked what it would cost to fix and reattached the molding. The manager, took the van into the shop and within 10 minutes, reattached the molding without charge. Thanks you for the great service. read more

Great service super friendly did a nice job on my car. I've been here. Several times will be coming back.

Farmer's insurance recommended this site to me. The staff was nice and friendly. They got me in and out as promised. I've gone to them in the past and they usually always communicate if they are running behind or finished early. Unsure why there is bad reviews. I would return to this site and recommend others. read more

Horrible customer service. Manager was not helpful at all for my repair that went wrong, very short and brushing off my complaints for my brand new car. thankfully i got the right help in stockton. do not recommend lodi. read more

Got my windshield replaced here twice. Great service. Agents there were nice, willing to listen to my concerns and issues I had. Awesomeeeee

Excellent service. Technicians were fast pace and produced quality work on my windshield. I also appreciate the same day appointment. Keep up the good service! read more

I had a great experience. Very professional & super friendly. Loved the email reminders and texts. No complains they got the job done professionally and quick read more

The worst. Think twice. Disrespectful manager and super crappie after-market glass. Good luck getting a warranty exchange.

Excellent service and friendly atmosphere here ! Fast and precise work done only two hours and you are ready to go. Excellent warranty and decent price. read more

Safelite - Safelite Lodi - Auto Glass Services Near Me - Lodi, California

Our technician Daniel was knowledge and professional; he explained everything perfectly an was on time. I highly recomend Safelite to anyone for a great service. read more

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I never write bad reviews but honestly wish I could give 0 stars. Paid the extra for the mobile service. Scheduled an early appointment between 8 and 12. Took a half day off from work to get a call at 1130 that they were running late and that they could only come later that day. I had to leave my keys in the car and get a ride to and from work(I expected my car to be done by 2) when I returned home my windshield was "installed". Every piece of trim that was removed was either broken or the fasteners to hold them down were completely missing. My car was covered in shavings from the old glue. And I also found a lot of my cars paint shavings on my dash. After watching the footage from my house cameras I could see the men using a grinder on my windshield. I understand this may be necessary but without resealing over the exposed metal mixed with the fact that the weatherstripping nor the trim that helps keep out water out were installed correctly it's very possible for my windshield frame to now rust. I contacted customer service with no reply. Then they sent me a survey which from my responses asked if I'd like to be contacted which I replied yes. I still have yet to be contacted. I paid over $400 for this simple window installation and now the damage that has been done to my car might even cost more. And the lack of professionalism with the unnecessary mess that was left. The new windshield wasnt even clean. This was unacceptable and I wish I went somewhere else. read more

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Guy in shop was extremely rude about we're to park and offered zero help when ask who to talk to just pointed with his finger go that way he said. The only open spot to park was handicap spot and I was not going to park there I am not handicapped. Walked in office both guys were playing on phones and computer I had seen enough I left never to return, no one ever greeted me to help in ANY way. read more

Terrible workmanship! The technician left glass all over the seats and floor - after claiming to have vacuumed it up. When I called him to come back to vacuum he said "We are not a detail shop." Really disappointing to see 100+ pieces of glass pieces large enough to be picked up by your fingers, not to mention the finer particles everywhere. He seems like a nice kid but no one has taught him to consider the question of 'Is this the way I would do the work for myself?' In addition, a piece the window detail was broken during the window replacement. Safelite has ordered a replacement and will install it when they receive it. Finally, the manager was surprised when I said I planned to let all of my friends know about my experience and that I'd never use them again. read more

Great, friendly and prompt service. Can barely see the chip on the BMW windshield. Extremely satisfied!!!

I had a very small chip. Two days old. Not left in heat or rain. The technician cracked my windshield.

I had to use them because of AAAs contract and I would have happily given a 5* review BUT. The rear view housing unit was not put back on correctly and it fell off. I tried to put it on but it's awkward and couldn't do it. Not a big deal until I took my car to the location to have them put the housing unit back on and after I told them, I tried their worker know-it-all Paul told me that I probably broke it. One guy went out to fix it and when I got in and touched it, it fell off again. So this time, "know-it-all Paul" did it. I showed him my text to the company the day after the install letting them know that I had texted "for record" and he told me that I texted the wrong number. I understand. He then started to argue with me in the parking lot and told me he has a photogenic memory. WTF ever Paul. Grow up. Your interaction was super disrespectful and disappointing. As long as Know-It-All Paul works there, I'll never go back and I'll never recommend this place. BTW, getting accused of breaking something when I didn't was not cool. And it wasn't even broken but you were prepared to pass the blame to me. No point in calling to complain because nothing will happen. Get Paul some customer service 101 training. read more

I used my insurance and safelite quickly fixed my windshield. I was in and out in less than 3 hrs. Great service and I had no issues so far.

UNPROFESSIONAL took my car for windshield repair talked to staff one middle age guy figure maturity I would describe as a weasel and younger along for the ride graduated high school 30 years ago don't do cliques my brother observed same behavior.witness Manager somewhat nice appeared he was in on the joke what happened to being a professional being paid to do your job and most of all being nice and just. Have common courtesy i despise sneaky people who try to get one over on you defenitely didn't feel comfortable I'm not mean spirited nothing against good spirited professional people just working to make a living i will not use these guys again read more

Scheduled appointment for my truck for the front windshield to be replaced on 8/12. This was a Preferred Service Provider (PSP) that was on State Farm's list of service provider they recommend. Due to my busy week, I scheduled an appointment for Saturday 8/17/24, between hours of 11am-5pm, for their mobile service. So needing to get this done ASAP, I cut short a business trip in Las Vegas and drove back Friday 8/16 in order to be there for this appointment in the morning. So, it's now Saturday morning, at about 9:30am, I wake up and see a missed call from Safelite with a voicemail. They say the tech called in sick so they cancelled my appointment with no others options such come in to the shop location to get it done today or alternate day or time they could do it. Just a stupid message they cancelled it and to call a number back to reschedule. I called the number and dealt with a very rude individual who didn't care about the inconvenience they caused me and was told all I could do was reschedule and that there was nothing else they could do or would for me to help make this right. What a joke! Like they had no options for me to go to the shop today, as they had the glass there because the tech was schedule to come out and could have squeezed me in or even a "sorry we wasted your time". All they could do was tell me to reschedule! Sorry ass company with lazy horrible employees and customer service! All Safelite is good for is feel food commercials of how great they say they are or how they care, but in reality they are nothing more than a large corporation that does not give a shits about its customers or the inconvenience they caused. I decided to give my money and business to a local shop that actually cares and relies on referral and local customers to keep them in business. These large corporations don't care about anything but their bottom line. Avoid them and don't believe the hype on their commercials, stay local and use local shops that truly care about their community and customers. read more

We came here today to replace our windshield. Bright and early with 8:30 appointment, they are READY to go as soon as we got there. These guys are friendly, easy to work with and they did an excellent job!!! Definitely recommend this place. Super professional as well!! Jason was the technician and Jarome was the manager, both are great and they will communicate with you every step of the way so you will know what's going on. 5 stars service for sure! read more

I could give them a zero star they do terrible work left my rubber off and then the next morning went out to my car and the window was cracked read more

The Safelite Autoglass process of scheduling an appointment and processing a claim online with my Insurance company was fairly simple. The technician arrived on 2/9/22 and replaced the windshield on 2 vehicles. Unfortunately he broke the defrost wiring harness that attaches directly to the windshield on my 2021 Jeep Rubicon. The technician notified his supervisor, Jarome Jacob, who reached out to me right away. He requested I go to a dealership to get a price quote for the part and then he would have a technician install it. The part was $32 so I ordered it. It was on back order. By the time the part arrived I already had another crack in my windshield. So I went online and scheduled another windshield replacement with Safelite. I called Safelite to let's them know the wire harness would need to be installed when they changed the windshield. Jerome was not available, but that guy on the phone assured me it would not be a problem. He asked me to have the technician call him if there were any questions. When the technician arrived today, I explained the situation to him. He said that in his almost 30 years he had never replaced this type of part. So I called back to Safelite and was able to reach Jarome. I told him I would be taking the vehicle to Jeep to have the part replaced and that I would provide him the receipt for reimbursement. He told me that he would reimburse me for the part but not for the labor. He would rather I bring the vehicle to their shop and let one of his technicians replace it. At this point I was so frustrated, how was scheduling a mobile installment to save time worth any of this. In the mean time the technician left. So the damage wire harness was not replaced and the windshield was not replaced. When I asked to speak to the person Jarome reports to, he gave me the name Mike Archer, but would not provide a phone number. He said that he was not sure that he would want his number given out. He will have have Mike call me. I understand trying to save some money. But if you damaged my vehicle, I think I have the right to have it repaired by a factory trained technician. read more

They canceled my appointment without even talking to me. If I didn't call they never would have said anything