I visited this establishment to have my windshield repaired. They performed an excellent job, Mary. The service was thorough, and they clearly explained what needed to be done. Service was both friendly and efficient. I would certainly recommend this place. Regarding value, I am unable to comment as my company covered the cost. However, the quality of service was undeniably high. read more

This has been the worst service I've seen with zero desire to be corrected. On Wednesday morning what looked like a 2x4 was kicked up from a car and smashed my windshield. Having used Safelite before went to them to fix it. Next available wasn't until Thursday 1-5. No ideal but I went with it instead of looking around. I took the day off work, cleared my schedule and hung at home, waiting. And wait and waiting. At 4:45pm still no call so I call them. I was told they assigned it to be rescheduled and they'd call me tomorrow. Uh excuse me. If that was the case why wasn't I notified. Why did I have to call them? I told them that was not acceptable and I needed to speak with someone to come out today or refund me. She stated all she could do was send an email as customer service was closed. Are you kidding me?! I even called the location. No answer. Called customer service and same thing. Now by a miracle I get a call back from someone who sends a truck over. When he's done he drops off my keys and it's now 7pm. I don't have anywhere to go, it dark so I don't bother going to look at it. The next morning my passenger window is down. And glass and debris is all over my dash, seat and floor. None of which was from the initial incident. When I reached out about this whole experience I was met with, vacuuming is a courtesy but if I wanted someone to come out to clean it they could. Again, are you kidding me. It's your mess. They won't do anything, no credit no anything. Won't use again and guess what my wife has a crack in her windshield that we were waiting to do. Now we won't be using Safelite for her. read more

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Besides the awesome job my tech did on my 2023 Hyundai Santa Fe, I realized that getting this done can take a while, so plan ahead and set aside at least 2+ hours. I noticed a couple of Subaru Foresters that took over 3 hours because the calibration on those cars is known to be pretty slow. My appointment was at 1 pm, and they all seem to take a lunch break from 12-1, so the earlier you come, the better your chances of getting in quickly. The facility itself is pretty plain, uncomfortable seats, and it could really use some desks or workstations if people need to get stuff done. They didn't restock the coffee pods and the vending machine was broken. Since I went on a Saturday, nothing was open nearby. The location isn't near anything, so you'd have to Uber somewhere if you want to grab food or do anything else. I was thinking about heading to The Spectrum, but at $20 one way (only 3 miles away), that was a no-go. They should definitely upgrade the waiting room experience, more comfort, some amenities and I think they'd get much better reviews. Overall, good work on the car, but the waiting situation could use some improvement. read more

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I can't help but shake my head when I think about the 2 failed attempts I had dealing with business owners of a few other glass repair shops (rated 5 stars), but I had success right away with Safelite which surprisingly only rated 3! Making the appointment online was easy and effortless. I entered the make and model of my vehicle, touched the specific glass/window that needed to be replaced, scheduled the appointment...and done! I still don't understand why something this simple was so difficult for those other business owners who gave me the run-around?!?...AND...Safelite offered the best price for what I needed replaced! I opted to bring my car to their shop, but they do offer a mobile service to come to your residence. Upon arrival, the nice gentleman at the front got us checked in and squared away, while Dutch began work on my window (thank you, sir!). Start to finish was about an hour. Satisfied customer right here! Thank you guys! read more

Safelite - Clean waiting area with complimentary water and coffee while you wait - Auto Glass Services Near Me - Irvine, California

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If i could give them o star i would. Worse costumer service. Super unprofessional and rude Receptionist. I would never ever recommend this location. read more

We noticed our windshield was cracked and starting to splinter more as the weather got hotter, so we called around to get a few quotes. Honestly, I'm really glad we chose this spot very professional, straightforward, fast, and a great value for the service we received. I contacted a few other places around Aliso Viejo, and some felt very pushy trying to make a sale and kept calling me back afterward. Safelite, on the other hand, made the whole process easy to do online and even called to confirm my appointment, which I appreciated. I had the pleasure of working with Mason, who was top notch. He called ahead about my appointment, worked around my schedule, and kept communication clear the entire time. When he showed up, he was friendly, personable, and got the job done quickly and efficiently. It's employees like him that really make a company stand out. Hopefully I don't need another windshield repair anytime soon, but if I do, I'll definitely be calling Safelite again and requesting Mason. read more

This is a very corrupt business. Never go here. They broke my windshield after replacing the one I paid for and then wanted me to get cheap replacement glass. I had to argue to get the original glass which they told me would take 10 days. They refused to give me a rental car and only gave me one when I told their insurance adjuster how they committed fraud by contacting my insurance with a claim and not indicating that their technician broke my window. The manager never called me despite me being told at least 5x he would talk with me. Save yourself some trauma, this is not a place to ever bring your car to. read more

I was a little concerned with some of the past reviews but honestly, they were great. The woman up front was friendly and helpful and the guys in the back banged out the work and got it done quickly and correct. Thanks. read more

I had an insurance claim to replace windshield wiper. Tony checked me in. He had identified the previous replaced windshield was the wrong part. They ordered the correct part and did service the next day. I had 2 pm appointment and check it in early at 130. Armando picked the car up at 130 was informative to set expectation of the process. Two hours later the new glass is in the calibration done and looks amazing. read more

This place is terrible. So I came here under warranty as I had previously gotten my windshield replaced in a different location. After my front camera was calibrated, the plastic housing by my rearview mirror was loose. lt wasn't a big deal to me so I had a tint strip put on. The housing eventually started rattling pretty bad so I came here. The person that "helped" me was incompetent and only spent maybe 1 minute with me before telling me that the person that did the tint strip was the one that messed it up. I know for a fact that the person that did my tint strip didn't mess it up because I was with him the whole time. I told him that the housing was already loose after the camera calibration but since I can't prove it and it's been over 30 days, they can't help me. The employee wasn't helpful at all and was dismissive. There was also another person waiting by the receptionist because he had the same problem as me. If you guys get work done here and something is off, make sure to take photos/videos. read more

I do not recommend this location for your glass replacement needs. I have 2026 BMW needing an OEM windshield glass replacement. I was scheduled three times going to the location for installation because they said that they could only calibrate the electronics at the location ( no actual windshield, can't get insurance to cover, need rubber for the windshield from BMW, trying to locate an OEM windshield) within a duration of approximately two weeks to no avail. When I finally met the manager Jerry who promised to follow up and get back to me. Another customer failure since I received no call from him or any one at this office. This is a mismanaged Safelite location. Go elsewhere. Finally having had enough I called a competitor. They arrived at my house in two days installed the windshield and calibrated.Took care of all the insurance requirements. I also did notice other customers in the waiting room with dissatisfaction. I received no follow up from Safelite regarding my cancellation. read more

I had a great experience with Safelite. My window was chipped and left a huge crack that required the entire window to be removed. They work with insurances so triple A was able to set the appt for me at 8am on a Friday. They are extremely busy, but I did see walk ins and they would accommodate if able. Jerry took my car and evaluated it to make sure everything was set. They said it would take about 2-3 hours and they were done in 2! The whole procedure was just seamless as they also needed to change my rearview mirror and recalibrate. Gone are the days when this would cost just a few hundred bucks. Like everything these days it is pricey and I'm just thankful we have insurance with a good deductible that would handle this for us. Thank you safelite for doing an incredible job! I say this with much respect but I hope I never see you again, but if I do I know I'll be well taken care of. read more

Safelite - Auto Glass Services Near Me - Irvine, California

I had an excellent experience with Safelite AutoGlass in Irvine. Assistant Manager Tony and his team were outstanding from start to finish. The service was fast, professional, and very well organized. They clearly explained everything, handled my vehicle with care, and made the entire process smooth and stress-free. You can tell they take pride in their work and customer service. If you're in the Irvine area and need windshield repair or replacement, I highly recommend this location. Top-tier service all around.. read more

I had my first time windshield replaced here today, the service is fast and smooth. But I sensed some hostility here. First, I noticed that the parking brake was engaged, and the power sliding door switch had been turned off. Worst of all, someone had set the headlights to OFF -- I was driving with the lights off the whole time (about 20+mins) until some kindly person let me know that my lights were off. If the first two were meant as a joke, the last one was pure malice. If any of the above actions were necessary as part of the windshield replacement process, please let me know so I can revise my review accordingly. Furthermore, now I start questioning if it is right that I was told the Windshield Wiper Cowl Trim Panels could not be reattached and that I would be responsible for replacing it afterward myself. read more

Had scheduled a mobile chip repair for today and all went well. Damien was very thorough and the whole process was quick. He came a bit outside of the timeframe he texted me, but it was fine with me since I was not doing anything all day. He was communicative on his ETA and when he was completed. I recommend Damien if you ever get him. The chip looks almost as if it is not there! read more

Very unfortunate experience. Will never be going back to any Safelite centers. Poor customer service and quality.

Technician never showed up. No call, text or email, nothing to say they won't make it . Gave me a window, 1-5pm. Multiple texts from Safelite confirming the appointment and how to prepare for the visit, so I thought they would actually show up. Seemed legit but very disappointing. Great marketing pitch but lacks follow through. What a waste of time. I would not recommend. read more

Anyone thinking about this service, be careful getting replacement glass here. They use 3rd party glass and we've personally experienced how easily these things break in literally under a month. My toddler lightly bumped his head on top while getting in his car seat and the glass cracked immediately. Safelite wouldn't do anything for warranty due to impact. When asked about the glass quality, they assure its OEM quality but also said they've even had instances when glass cracked when someone hit a fly. Hope anyone (including the owner), reading gets some value out of this review. Lesson learned: Pay more and go OEM to save duplicate time (half-day) and cost (850) read more

Safelite - Toddler damage - Auto Glass Services Near Me - Irvine, California

Hands-down the worst experience I have ever had. This place is a total fraud and scam, they replace your original glass with the cheapest and most defective aftermarket parts, and just give you the run-around. Save yourself a whole lot of time and just stay away from them even if your insurance covers you. Take your business elsewhere. read more

My technician Aaron went above and beyond on not only communication but speed and quality of work. Bro was able to get me on the road in no time! THANK YOU AARON!!! read more

they were super helpful, the day my windshield broke they were able to take the glass out and cover the open space until my appointment later that week. my appointment for a rear windshield replacement was super quick and went great! it was absolutely worth it! read more

I used their online portal to get a quote using my vin #, I agreed, paid and had an appointment to get my windshield replaced. They called later saying it would be 3x as much due to the plastic trim that needs to be replaced because they need to break it to remove it. I went with another company that was able to do the work with out breaking anything, and what they quoted is what I paid unlike safelight read more

After a freak incident in which a car in front of us on the freeway had run over a large metal cylindrical object that shot straight for my head, seated in the passenger seat, resulting in a big crack in the windshield. It was undeniable that we required window replacement. AAA offered Safelight Auto Glass, which I'll confess I was a little skeptical based on the Yelp rating and some reviews; however, trusting our insurance company's choice and the convenience, I proceeded. From the AAA website, scheduling and payment was easy -- and appointments were available starting the very next day (with the convenient option to have them come to you)! I appreciated that they provided windows of time (initially a 4-hour window, the tech reducing that to a 1-hour window, and delightfully, being in the area, upon accepting to start work much earlier, provided a 10-minute window!). Their communication was impressive from start to finish! I received immediate confirmations, reminders, and updates (including the start and end of service) by email and/or text messages; the professional-in-appearance emails included the tech's name, service to be performed, estimated duration, and link to my receipt -- as well as after-service care information. Jorge is an amazing ambassador for Safelight; not only did Safelight email and text me, he contacted me by text to introduce himself, offer a window of time -- as well as call, offering to provide service earlier! He was extremely professional in appearance, communication, and efficient performance. And our new windshield looks great! Very pleased, a very positive experience!! read more

Absolutely unacceptable experience at Safelite Irvine -- avoid at all costs. I had my windshield replaced at the Safelite Irvine location on Friday 4/18 and was met with incompetence, dishonesty, and blatant disregard for quality or accountability. When I picked up my car, no one mentioned any issues. I paid my $200 deductible, got my keys, and went outside--only to find the rear view mirror sitting in my center console, completely detached. I looked closer and saw a chunk of glass missing from the windshield where the mirror should've been. I brought the mirror back inside and showed Tony (assistant manager) and Ilce (receptionist). They seemed surprised, and Tony claimed maybe I had adjusted the mirror and it fell (I hadn't even gotten in the car yet). Then he said the glass must've been defective and I'd need to come back for another windshield under warranty. As if that weren't enough, on the drive home I noticed damage to the dash trim around my nav screen--likely caused when the mirror fell. On Monday 4/21, I received a call from Jerry (Irvine manager) who told me the real reason: the technician overtightened the screw, which broke the mounting bracket and took glass with it. This was the first time anyone admitted the truth. Jerry then claimed Tony had already explained all of this to me on Friday--which was a total lie. When I confronted him, Jerry tried to backtrack and was rude and dismissive. Both he and Tony were unprofessional and dishonest. Thankfully, the Westminster Safelite location was professional and corrected the windshield. But even they pointed out that the wiper blades were missing their end caps, which were removed and never replaced by Irvine. Poor workmanship, no accountability, and a complete lack of professionalism. The Irvine team handed me back a damaged car and hoped I wouldn't notice. Avoid Safelite Irvine. Period. read more

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Go somewhere else. I replaced my windshield at this safelite location. Before getting back in my car, I noticed that they had installed a windshield with a huge scratch in the middle. They told me I had to file a warranty claim and bring it back in a week(glue needs to set so the windshield can be removed. No apologies, nothing. Replacing a windshield takes hours, as sensors and cameras need to be calibrated. So bringing the car in means taking time off from work and paying for transportation. They said "too bad". Looking back I should have asked them to refund my insurance company and gone somewhere else. read more

The technician did a wonderful job replacing the windshield, cleaned up the area. Everything worked well including the head up display and the replaced windshield wipers. read more

If I could give 0 stars I would although the last customer service agent was finally able to get me an answer. absolutely the WORST experience I've ever had. Was given time frame of 8-12 so after driving after working overnight..12 hours and getting to location I have the car they never showed up. I cal several times and they tried to get the shop handling my repair on phone but no one answered. At 11:50 I call and after customer service tried to get more help I'm finally told the technician needs another person to help and is trying to get someone. Seriously??? Wtf. Never again. Also, the car is at a storage facility so not like I could relax at home. Plus...I drove 85 miles to get there. read more

"Oops we ordered the wrong windshield for your replacement. There's no way we could have known the right windshield for your car. You'll have to come back another day." Found this out after I already arranged my Saturday and showed up and checked in at this location. Unbelievable. read more

After getting a few quotes from other places, I decided to schedule an appt with Safelite for Saturday 10/26/2024 for 8am to have my cracked windshield replaced on my MBZ. They gave me a timeframe of 8am to 1:00pm when the installer will be out to my place. I was contacted by a very polite Emmanuel and said he will be by at 9am. When he arrived, he explained how the process worked and I was welcome to watch him do it or he will contact me when he was done. After about 1 1/2 hours he was finished. The installation was flawless. Emmanuel also explained to me what not to do for the first 24 hours after the installation...no car wash...to let all the adhesive dry completely. He also cleaned up his work area nicely. Safelite also contacted my insurance company directly, so that when it came time to pay, I just had to pay the deductible. I definitely would recommend Safelite. Everything was done professionally. read more

What a disaster! Through my insurance, I went to Safelight to replace my cracked windshield! I took Friday off and after three hours they could not calibrate it! They claimed it was because there was too much traffic! Of course there's traffic between 3 and 6 PM! Why take an appt at that time if you need light traffic conditions! The odd thing is they are open until 8 but rather than continuing to work on it, they insisted I bring it back on Monday, which meant I needed to take another day off! Today I sat there from 10 AM until 1:15 when I was told they still couldn't calibrate it! They'll order the factory windshield and I can come back a third time! No compensation or discount, just an expectation that I dedicate my life to this!! I cannot"un" recommend this company enough!! So frustrated!!! When I told them I would not be returning and would go to the dealership, they stated I was still expected to pay in full!!! As I walked out, I ran into a woman who stated it was her third time there for the same repair!! I DO NOT UNDERSTAND how the business has 4 stars!! It's beyond pathetic!! read more

Alexys from Safelite arrived on time and did a great job of installing our new windshield. He kept us updated during the entire installation. Job well done! read more

Service was good and they finished my car quickly but I was super bummed to find a ton of broken glass throughout my entire car as I was driving home. I have kids and car seats that need to go in there so I spent a while vacuuming everything out myself when I got home. Not a huge deal but makes me wonder if the rest of the window replacement was also performed with this level of carelessness. read more

After 5 calls to customer support who called the shop managers, and district managers... no one responds to the calls to even their own team. I have been sitting on this part that they broke and tried to hide by gluing it back to the windshield. Lucky for me it fell off when I was driving on the freeway to notice this... I'm extremely disappointed and frustrated at the safelite team as they do not stand by their work and/or work with their customers to resolve a simple part replacement! The fact this was attempted to be hidden is another issue all together! This is all after paying an extremely high (1k plus) windshield replacement and recalibration of sensors price. I may update this review if I get called back but as of right now I'm left empty handed. I would not recommend this shop to anyone in need of a replacement windshield! read more

Safelite - Auto Glass Services Near Me - Irvine, California

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I had 3 of my appointments "canceled" or better way to say it, they never showed up. The first appointment I made they never showed up so I had to call them and they told me they didn't have the oem part, which had me wondering why they made me make an appointment in the first place if they didn't have the part. Second time, they didn't show up AGAIN, and I had to call them only for them to tell me that the oem part arrived at their warehouse but they didn't pick it up, great, how can you forget to pick up a part for a service that you have an appointment for. Rescheduled, and third time they didn't show up again and I called and their excuse this time was that they didn't have the right tablet to recalibrate my cameras. I've made a 4th appointment and I'm waiting on what excuse will come next. I've missed out on a lot of work and wasted so many hours simply waiting for them just for them to not show up and me having to call to ask 3 different times. Once they do fix my windshield I'll leave another review on their quality of work, but this service is not acceptable in any way. They really need to create a new system or at least put in the effort to not seem like they're on their ass all day. read more

Easy as could be. Of course, my beautiful front window with the high quality Tint that I loved so much got hit by a rock and I had to replace the whole windshield. Sidenote, I haven't had tint on my front window for almost 2 weeks now and I am in a deep depression because of it. I went on my insurance and because I have comprehensive coverage they cover my window. I clicked on the link and it took me straight to SafeLight. I booked my appointment and off we went. It was an easy process, it took 3-4 hours and they also recalibrated the Tesla camera and sent me a certificate. The only downfall is they did not keep in the loop at all during the process like they said they would. Once i got home with my car i started getting texts that they started working on my car etc etc which was funny. They def need work on this part of their business. All in all I'm happy with the new tintless window. read more

Safelite - The text i got an hour after i picked up my car and was home. I never heard from them when they had my car lol - Auto Glass Services Near Me - Irvine, California

Nothing quite like watching a crack creep across your windshield like some slow-motion horror movie. A tiny fracture, barely noticeable, then--boom--it spreads like a disease, right in your line of sight. Annoying? Sure. Maddening? Absolutely. But life is full of little inevitabilities, and this was one of them. My insurance guy, a man who likely spends his days in a beige-walled cubicle, suggested Safelite. Fine. No talking to a human--just a clinical, soulless online form. Enter car make, model, year, insurance details, and you're good to go. Almost. Turns out my temperamental German machine needs its sensors calibrated, which meant dragging myself into an actual shop instead of a convenient workplace swap. So, I booked my appointment. Two days later, I found myself at their storefront, handing my keys over to a cheerful woman who, mercifully, worked with the efficiency of someone who actually enjoys their job. The windshield was in stock. Good. No surprises. I left. Two and a half hours later, my phone rang. Car's ready. A text chimed in with the same news. I walked in, handed over my $50 deductible, and that was it. No headaches, no upselling, no drama. Just a well-oiled machine of a business that has its act together. I hope to never darken their doors again, but if I do, at least I know it'll be painless. read more

They totally messed up my glass! After the repair, it looked like nothing was even fixed. I went to multiple places to get it redone, and every single one of them said it was a terrible job. But once polyester resin is injected, it can't be repaired again. This shop completely ruined my glass! read more

Safelite - Auto Glass Services Near Me - Irvine, California

After speaking to my insurance company about the large crack in our windshield, It was easy to make an appointment with Safelite AutoGlass. They couldn't replace the windshield at our home due to the rain, so I went to their Irvine facility. I dropped off the car in the afternoon and was able to pick it up first thing in the morning. They did a great job! And thanks to my State Farm car insurance it was only $100 deductible! Highly recommend this company and facility but get a ride set-up since it can take 2-3 hours! read more

They did not show up! I took a day off as the window that they gave me was from 12-4. The technician's name is Paul- I didn't hear from him. Nothing. I tried to call them, but all I got was an AI and when I did get a hold of a live person, that person transferred me to a someone and that person didn't pick up. I am beyond pissed! I wasted a PTO and I still have a broken windshield. How do this people get away with such bad customer service! read more

Alexys was our Service Technician, and I am grateful for his assistance. Alexys is professional, knowledgeable, and possesses true integrity!! If you are looking for someone to help you with your windshield, ask for Alexys, Irvine office!! read more