Cancel

    Open app

    Search

    Safelite AutoGlass

    3.1 (426 reviews)
    Open 8:00 am - 5:00 pm

    Services - Safelite AutoGlass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    3 More Services

    Auto window replacement

    Auto windshield repair

    Auto windshield replacement

    Safelite AutoGlass Photos

    From this Business

    Recommended Reviews - Safelite AutoGlass

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Kim I.

    I had a great experience with Safelite. My window was chipped and left a huge crack that required the entire window to be removed. They work with insurances so triple A was able to set the appt for me at 8am on a Friday. They are extremely busy, but I did see walk ins and they would accommodate if able. Jerry took my car and evaluated it to make sure everything was set. They said it would take about 2-3 hours and they were done in 2! The whole procedure was just seamless as they also needed to change my rearview mirror and recalibrate. Gone are the days when this would cost just a few hundred bucks. Like everything these days it is pricey and I'm just thankful we have insurance with a good deductible that would handle this for us. Thank you safelite for doing an incredible job! I say this with much respect but I hope I never see you again, but if I do I know I'll be well taken care of.

    Toddler damage

    Anyone thinking about this service, be careful getting replacement glass here. They use 3rd party glass and we've personally experienced how easily these things break in literally under a month. My toddler lightly bumped his head on top while getting in his car seat and the glass cracked immediately. Safelite wouldn't do anything for warranty due to impact. When asked about the glass quality, they assure its OEM quality but also said they've even had instances when glass cracked when someone hit a fly. Hope anyone (including the owner), reading gets some value out of this review. Lesson learned: Pay more and go OEM to save duplicate time (half-day) and cost (850)

    Damage to the trim around my nav system from the Safelite technician.
    Tricia K.

    Absolutely unacceptable experience at Safelite Irvine -- avoid at all costs. I had my windshield replaced at the Safelite Irvine location on Friday 4/18 and was met with incompetence, dishonesty, and blatant disregard for quality or accountability. When I picked up my car, no one mentioned any issues. I paid my $200 deductible, got my keys, and went outside--only to find the rear view mirror sitting in my center console, completely detached. I looked closer and saw a chunk of glass missing from the windshield where the mirror should've been. I brought the mirror back inside and showed Tony (assistant manager) and Ilce (receptionist). They seemed surprised, and Tony claimed maybe I had adjusted the mirror and it fell (I hadn't even gotten in the car yet). Then he said the glass must've been defective and I'd need to come back for another windshield under warranty. As if that weren't enough, on the drive home I noticed damage to the dash trim around my nav screen--likely caused when the mirror fell. On Monday 4/21, I received a call from Jerry (Irvine manager) who told me the real reason: the technician overtightened the screw, which broke the mounting bracket and took glass with it. This was the first time anyone admitted the truth. Jerry then claimed Tony had already explained all of this to me on Friday--which was a total lie. When I confronted him, Jerry tried to backtrack and was rude and dismissive. Both he and Tony were unprofessional and dishonest. Thankfully, the Westminster Safelite location was professional and corrected the windshield. But even they pointed out that the wiper blades were missing their end caps, which were removed and never replaced by Irvine. Poor workmanship, no accountability, and a complete lack of professionalism. The Irvine team handed me back a damaged car and hoped I wouldn't notice. Avoid Safelite Irvine. Period.

    Omid T.

    After 5 calls to customer support who called the shop managers, and district managers... no one responds to the calls to even their own team. I have been sitting on this part that they broke and tried to hide by gluing it back to the windshield. Lucky for me it fell off when I was driving on the freeway to notice this... I'm extremely disappointed and frustrated at the safelite team as they do not stand by their work and/or work with their customers to resolve a simple part replacement! The fact this was attempted to be hidden is another issue all together! This is all after paying an extremely high (1k plus) windshield replacement and recalibration of sensors price. I may update this review if I get called back but as of right now I'm left empty handed. I would not recommend this shop to anyone in need of a replacement windshield!

    See all

    7 days ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Thanks for the love and kind words, Abel! Glad we could help.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    23 days ago

    Business owner information

    Photo of Customer Service

    Customer Service

    It's our pleasure, Mare! Thanks for being a valued customer!

    Helpful 1
    Thanks 2
    Love this 2
    Oh no 0
    Photo of Andre M.
    861
    59
    20

    2 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Your kind words mean the world to us!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 days ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    We're sorry for the slip-up, Evan.

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Thanks for your awesome comments, Kim! We appreciate your business.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    5 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 1

    4 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Elle C.
    91
    1006
    2295

    11 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    We got you, Elle! It's great to hear your service was top notch.

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 2

    8 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Sorry for letting you down, but glad Westminster was able to help.

    Helpful 6
    Thanks 1
    Love this 1
    Oh no 4

    5 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Darla M.
    58
    83
    30

    3 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Ian P.
    3
    528
    128

    7 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    We're sorry for the slip-up, Ian.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 2

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Great communication from start to finish of our windshield repair! Overall outcome looked nice!

    Business owner information

    Photo of Customer Service

    Customer Service

    We aim to please and are glad to hear we did just that for you!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 month ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Sorry for letting you down, Steve.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kyle F.
    14
    125
    153

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    What a read! Thank you for this well written and kind review, Kyle.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 2

    10 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Fantastic! We'll be sure to pass your kudos along! Thanks, Nikki.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Awesome to hear it, Kevin! Thanks for choosing Safelite.

    Helpful 5
    Thanks 0
    Love this 1
    Oh no 1

    8 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0

    4 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    We're sorry for not delivering the experience you deserve, Mark.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    This put a big smile on our faces. Thanks so much!

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1
    Photo of Susan R.
    2
    110
    87

    1 year ago

    Outstanding service on my Tesla Y. I highly recommend them. Quick service and done at the time promised.

    Business owner information

    Photo of Customer Service

    Customer Service

    You just made our day!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Annie M.
    58
    82
    40

    2 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of M J.
    0
    25
    0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    It's what we do! Your kind words mean the world to us.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Sorry for the trouble, Chad.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Sorry we missed the mark this time for you, Tosha.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 11

    Safelite AutoGlass Reviews in Other Languages

    Ask the Community - Safelite AutoGlass

    Cost to replace 2018 dual cab Toyota Tacoma front windshield?

    Thanks for the question, D L. Please visit www.safelite.com to get a quote online. You can also chat with an agent at www.safelite.com/contact-us for assistance.

    How can I get someone on the phone to ask questions before making an appt? The automated system is horrible.

    Hi, Kim. Thank you for reaching out to us. If you send us a private message on one of our social media pages with your phone number and zip code we'll connect you with the right team.

    How much is the cost for OEM windshield of 2018 Hyundai Ioniq plug-in including labor? How much is…

    Hello! You're welcome to get a free quote and schedule at www.safelite.com, or by giving us a call at 1-800-800-2727. Thank you.

    View All 4 Questions

    Review Highlights - Safelite AutoGlass

    Todd came out and was amazing we were unable to salvage the cracked windshield but his customer service was amazing.

    Mentioned in 5 reviews

    Read more highlights

    Hanson's Auto Glass - 2016 Audi Allroad

    Hanson's Auto Glass

    (486 reviews)

    I had my windshield replaced by Hanson's Auto Glass and the experience was solid from start to…read morefinish. They came out very quickly, were friendly, professional, and had the new windshield installed fast with no issues. Not long after, my windshield ended up cracking from a rock chip. I reached out to check on the warranty and even though it wasn't covered, they still took the time to come back out to my house and look at it. They spent about 20 minutes inspecting it, sealed the crack, and did everything they could to stop it from spreading, all at no extra charge. They were honest about the situation, explained everything clearly, and genuinely tried to help instead of brushing it off. They even made sure my car was clean inside and out before they left. What really stood out was the customer service. These guys actually care and treat you like a person, not just another job on the schedule. If you're looking for a reliable auto glass company that stands behind their work and goes out of their way to help, I highly recommend Hansen's Auto Glass.

    Hands down one of the best service experiences I've had. Hanson's Auto Glass replaced the shattered…read morepassenger-side window on my 2014 Mercedes GLK 350, and I couldn't be more impressed. They were super friendly, communicated clearly every step of the way, showed up on time, and offered a great price compared to others I checked. The service was incredibly fast, and when they were done, my car was left spotless -- literally looks like the window was never replaced and you'd never know any work was done. Mobile service was extremely convenient too. I called on a Sunday morning and they scheduled me for the afternoon the following day!Highly recommend Hanson Auto Glass if you want top-tier work and stress-free service.

    Safelite AutoGlass - autoglass - Updated May 2026

    Loading...
    Loading...
    Loading...