We noticed our windshield was cracked and starting to splinter more as the weather got hotter, so we called around to get a few quotes. Honestly, I'm really glad we chose this spot very professional, straightforward, fast, and a great value for the service we received. I contacted a few other places around Aliso Viejo, and some felt very pushy trying to make a sale and kept calling me back afterward. Safelite, on the other hand, made the whole process easy to do online and even called to confirm my appointment, which I appreciated. I had the pleasure of working with Mason, who was top notch. He called ahead about my appointment, worked around my schedule, and kept communication clear the entire time. When he showed up, he was friendly, personable, and got the job done quickly and efficiently. It's employees like him that really make a company stand out. Hopefully I don't need another windshield repair anytime soon, but if I do, I'll definitely be calling Safelite again and requesting Mason. read more

I can't help but shake my head when I think about the 2 failed attempts I had dealing with business owners of a few other glass repair shops (rated 5 stars), but I had success right away with Safelite which surprisingly only rated 3! Making the appointment online was easy and effortless. I entered the make and model of my vehicle, touched the specific glass/window that needed to be replaced, scheduled the appointment...and done! I still don't understand why something this simple was so difficult for those other business owners who gave me the run-around?!?...AND...Safelite offered the best price for what I needed replaced! I opted to bring my car to their shop, but they do offer a mobile service to come to your residence. Upon arrival, the nice gentleman at the front got us checked in and squared away, while Dutch began work on my window (thank you, sir!). Start to finish was about an hour. Satisfied customer right here! Thank you guys! read more

Safelite AutoGlass - Clean waiting area with complimentary water and coffee while you wait - Auto Glass Services Near Me - Irvine, California

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I had an excellent experience with Safelite AutoGlass in Irvine. Assistant Manager Tony and his team were outstanding from start to finish. The service was fast, professional, and very well organized. They clearly explained everything, handled my vehicle with care, and made the entire process smooth and stress-free. You can tell they take pride in their work and customer service. If you're in the Irvine area and need windshield repair or replacement, I highly recommend this location. Top-tier service all around.. read more

Hands-down the worst experience I have ever had. This place is a total fraud and scam, they replace your original glass with the cheapest and most defective aftermarket parts, and just give you the run-around. Save yourself a whole lot of time and just stay away from them even if your insurance covers you. Take your business elsewhere. read more

I had my first time windshield replaced here today, the service is fast and smooth. But I sensed some hostility here. First, I noticed that the parking brake was engaged, and the power sliding door switch had been turned off. Worst of all, someone had set the headlights to OFF -- I was driving with the lights off the whole time (about 20+mins) until some kindly person let me know that my lights were off. If the first two were meant as a joke, the last one was pure malice. If any of the above actions were necessary as part of the windshield replacement process, please let me know so I can revise my review accordingly. Furthermore, now I start questioning if it is right that I was told the Windshield Wiper Cowl Trim Panels could not be reattached and that I would be responsible for replacing it afterward myself. read more

I had a great experience with Safelite. My window was chipped and left a huge crack that required the entire window to be removed. They work with insurances so triple A was able to set the appt for me at 8am on a Friday. They are extremely busy, but I did see walk ins and they would accommodate if able. Jerry took my car and evaluated it to make sure everything was set. They said it would take about 2-3 hours and they were done in 2! The whole procedure was just seamless as they also needed to change my rearview mirror and recalibrate. Gone are the days when this would cost just a few hundred bucks. Like everything these days it is pricey and I'm just thankful we have insurance with a good deductible that would handle this for us. Thank you safelite for doing an incredible job! I say this with much respect but I hope I never see you again, but if I do I know I'll be well taken care of. read more

Safelite AutoGlass - Auto Glass Services Near Me - Irvine, California

Anyone thinking about this service, be careful getting replacement glass here. They use 3rd party glass and we've personally experienced how easily these things break in literally under a month. My toddler lightly bumped his head on top while getting in his car seat and the glass cracked immediately. Safelite wouldn't do anything for warranty due to impact. When asked about the glass quality, they assure its OEM quality but also said they've even had instances when glass cracked when someone hit a fly. Hope anyone (including the owner), reading gets some value out of this review. Lesson learned: Pay more and go OEM to save duplicate time (half-day) and cost (850) read more

Safelite AutoGlass - Toddler damage - Auto Glass Services Near Me - Irvine, California

they were super helpful, the day my windshield broke they were able to take the glass out and cover the open space until my appointment later that week. my appointment for a rear windshield replacement was super quick and went great! it was absolutely worth it! read more

After a freak incident in which a car in front of us on the freeway had run over a large metal cylindrical object that shot straight for my head, seated in the passenger seat, resulting in a big crack in the windshield. It was undeniable that we required window replacement. AAA offered Safelight Auto Glass, which I'll confess I was a little skeptical based on the Yelp rating and some reviews; however, trusting our insurance company's choice and the convenience, I proceeded. From the AAA website, scheduling and payment was easy -- and appointments were available starting the very next day (with the convenient option to have them come to you)! I appreciated that they provided windows of time (initially a 4-hour window, the tech reducing that to a 1-hour window, and delightfully, being in the area, upon accepting to start work much earlier, provided a 10-minute window!). Their communication was impressive from start to finish! I received immediate confirmations, reminders, and updates (including the start and end of service) by email and/or text messages; the professional-in-appearance emails included the tech's name, service to be performed, estimated duration, and link to my receipt -- as well as after-service care information. Jorge is an amazing ambassador for Safelight; not only did Safelight email and text me, he contacted me by text to introduce himself, offer a window of time -- as well as call, offering to provide service earlier! He was extremely professional in appearance, communication, and efficient performance. And our new windshield looks great! Very pleased, a very positive experience!! read more

I used their online portal to get a quote using my vin #, I agreed, paid and had an appointment to get my windshield replaced. They called later saying it would be 3x as much due to the plastic trim that needs to be replaced because they need to break it to remove it. I went with another company that was able to do the work with out breaking anything, and what they quoted is what I paid unlike safelight read more

Absolutely unacceptable experience at Safelite Irvine -- avoid at all costs. I had my windshield replaced at the Safelite Irvine location on Friday 4/18 and was met with incompetence, dishonesty, and blatant disregard for quality or accountability. When I picked up my car, no one mentioned any issues. I paid my $200 deductible, got my keys, and went outside--only to find the rear view mirror sitting in my center console, completely detached. I looked closer and saw a chunk of glass missing from the windshield where the mirror should've been. I brought the mirror back inside and showed Tony (assistant manager) and Ilce (receptionist). They seemed surprised, and Tony claimed maybe I had adjusted the mirror and it fell (I hadn't even gotten in the car yet). Then he said the glass must've been defective and I'd need to come back for another windshield under warranty. As if that weren't enough, on the drive home I noticed damage to the dash trim around my nav screen--likely caused when the mirror fell. On Monday 4/21, I received a call from Jerry (Irvine manager) who told me the real reason: the technician overtightened the screw, which broke the mounting bracket and took glass with it. This was the first time anyone admitted the truth. Jerry then claimed Tony had already explained all of this to me on Friday--which was a total lie. When I confronted him, Jerry tried to backtrack and was rude and dismissive. Both he and Tony were unprofessional and dishonest. Thankfully, the Westminster Safelite location was professional and corrected the windshield. But even they pointed out that the wiper blades were missing their end caps, which were removed and never replaced by Irvine. Poor workmanship, no accountability, and a complete lack of professionalism. The Irvine team handed me back a damaged car and hoped I wouldn't notice. Avoid Safelite Irvine. Period. read more

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Go somewhere else. I replaced my windshield at this safelite location. Before getting back in my car, I noticed that they had installed a windshield with a huge scratch in the middle. They told me I had to file a warranty claim and bring it back in a week(glue needs to set so the windshield can be removed. No apologies, nothing. Replacing a windshield takes hours, as sensors and cameras need to be calibrated. So bringing the car in means taking time off from work and paying for transportation. They said "too bad". Looking back I should have asked them to refund my insurance company and gone somewhere else. read more

Service was good and they finished my car quickly but I was super bummed to find a ton of broken glass throughout my entire car as I was driving home. I have kids and car seats that need to go in there so I spent a while vacuuming everything out myself when I got home. Not a huge deal but makes me wonder if the rest of the window replacement was also performed with this level of carelessness. read more

They did not show up! I took a day off as the window that they gave me was from 12-4. The technician's name is Paul- I didn't hear from him. Nothing. I tried to call them, but all I got was an AI and when I did get a hold of a live person, that person transferred me to a someone and that person didn't pick up. I am beyond pissed! I wasted a PTO and I still have a broken windshield. How do this people get away with such bad customer service! read more

After speaking to my insurance company about the large crack in our windshield, It was easy to make an appointment with Safelite AutoGlass. They couldn't replace the windshield at our home due to the rain, so I went to their Irvine facility. I dropped off the car in the afternoon and was able to pick it up first thing in the morning. They did a great job! And thanks to my State Farm car insurance it was only $100 deductible! Highly recommend this company and facility but get a ride set-up since it can take 2-3 hours! read more

"Oops we ordered the wrong windshield for your replacement. There's no way we could have known the right windshield for your car. You'll have to come back another day." Found this out after I already arranged my Saturday and showed up and checked in at this location. Unbelievable. read more

After getting a few quotes from other places, I decided to schedule an appt with Safelite for Saturday 10/26/2024 for 8am to have my cracked windshield replaced on my MBZ. They gave me a timeframe of 8am to 1:00pm when the installer will be out to my place. I was contacted by a very polite Emmanuel and said he will be by at 9am. When he arrived, he explained how the process worked and I was welcome to watch him do it or he will contact me when he was done. After about 1 1/2 hours he was finished. The installation was flawless. Emmanuel also explained to me what not to do for the first 24 hours after the installation...no car wash...to let all the adhesive dry completely. He also cleaned up his work area nicely. Safelite also contacted my insurance company directly, so that when it came time to pay, I just had to pay the deductible. I definitely would recommend Safelite. Everything was done professionally. read more

After 5 calls to customer support who called the shop managers, and district managers... no one responds to the calls to even their own team. I have been sitting on this part that they broke and tried to hide by gluing it back to the windshield. Lucky for me it fell off when I was driving on the freeway to notice this... I'm extremely disappointed and frustrated at the safelite team as they do not stand by their work and/or work with their customers to resolve a simple part replacement! The fact this was attempted to be hidden is another issue all together! This is all after paying an extremely high (1k plus) windshield replacement and recalibration of sensors price. I may update this review if I get called back but as of right now I'm left empty handed. I would not recommend this shop to anyone in need of a replacement windshield! read more

Safelite AutoGlass - Auto Glass Services Near Me - Irvine, California

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Alexys from Safelite arrived on time and did a great job of installing our new windshield. He kept us updated during the entire installation. Job well done! read more

Great communication from start to finish of our windshield repair! Overall outcome looked nice!

I would give it 0 stars if i could. My daughter took her car in the first time for a windshield replacement and they used safelite glass instead of the factory glass. Had it for 4 hours and couldn't get it calibrated. They wanted my daughter to sign a waiver saying it was ok to drive even though some of the safety features weren't working. Wait a minute, its safe but sign this waiver in case were wrong??? I told her not to sign it. I suggested that they order the factory Nissan glass. Fast forward to a week later they installed the factory glass but still couldn't get the car calibrated and again asked her to sign a waiver. We now have to take the car to Nissan to have it calibrated. My buddy in Northern California just went through this same thing and their technician told him that they switched their software and it sucks so bad they can't calibrate alot of the cars they claim they can! If you own a Nissan Ariya DO NOT TAKE YOUR CAR HERE!!! We still had to pay the deductible for incomplete work on a car that they advertise all over the internet and to insurance companies that they can fix. I also let my insurance company know about this so no one else has to deal with this. I wouldn't waste my time with them and I wouldn't recommend them to anyone. Wont ever do business with them again!!! read more

Nothing quite like watching a crack creep across your windshield like some slow-motion horror movie. A tiny fracture, barely noticeable, then--boom--it spreads like a disease, right in your line of sight. Annoying? Sure. Maddening? Absolutely. But life is full of little inevitabilities, and this was one of them. My insurance guy, a man who likely spends his days in a beige-walled cubicle, suggested Safelite. Fine. No talking to a human--just a clinical, soulless online form. Enter car make, model, year, insurance details, and you're good to go. Almost. Turns out my temperamental German machine needs its sensors calibrated, which meant dragging myself into an actual shop instead of a convenient workplace swap. So, I booked my appointment. Two days later, I found myself at their storefront, handing my keys over to a cheerful woman who, mercifully, worked with the efficiency of someone who actually enjoys their job. The windshield was in stock. Good. No surprises. I left. Two and a half hours later, my phone rang. Car's ready. A text chimed in with the same news. I walked in, handed over my $50 deductible, and that was it. No headaches, no upselling, no drama. Just a well-oiled machine of a business that has its act together. I hope to never darken their doors again, but if I do, at least I know it'll be painless. read more

They totally messed up my glass! After the repair, it looked like nothing was even fixed. I went to multiple places to get it redone, and every single one of them said it was a terrible job. But once polyester resin is injected, it can't be repaired again. This shop completely ruined my glass! read more

Safelite AutoGlass - Auto Glass Services Near Me - Irvine, California

Alexys was our Service Technician, and I am grateful for his assistance. Alexys is professional, knowledgeable, and possesses true integrity!! If you are looking for someone to help you with your windshield, ask for Alexys, Irvine office!! read more

Safelite did not honor their Lifetime Warranty. Damage to windshield clearly from a stress fracture / defective glass and not a foreign object or collision. Because I could not say when I first noticed the damage, the store manager demeaned it outside the 30 window for reporting. Safe flight is the biggest class replacement service in the business. What happened to customer service? I will not ever use Safelite again and will tell others to avoid them as well. read more

Easy as could be. Of course, my beautiful front window with the high quality Tint that I loved so much got hit by a rock and I had to replace the whole windshield. Sidenote, I haven't had tint on my front window for almost 2 weeks now and I am in a deep depression because of it. I went on my insurance and because I have comprehensive coverage they cover my window. I clicked on the link and it took me straight to SafeLight. I booked my appointment and off we went. It was an easy process, it took 3-4 hours and they also recalibrated the Tesla camera and sent me a certificate. The only downfall is they did not keep in the loop at all during the process like they said they would. Once i got home with my car i started getting texts that they started working on my car etc etc which was funny. They def need work on this part of their business. All in all I'm happy with the new tintless window. read more

Safelite AutoGlass - The text i got an hour after i picked up my car and was home. I never heard from them when they had my car lol - Auto Glass Services Near Me - Irvine, California

Review for Safelite AutoGlass - Service on 9/11/25 I want to share a balanced review of my experience. On the positive side, the technician who performed my chip repair on 9/11 did an excellent job. He explained the risks of repair clearly, answered my questions patiently, and finished the work promptly (10:30 appointment, done by 11:00). I really appreciated his professionalism and willingness to take me in right away. Unfortunately, my front desk experience was disappointing. When I asked for a receipt for insurance purposes, the representative didn't acknowledge me at first and responded in a dismissive tone that "the receipt will come to you." When I returned later the same day to show that the repair had failed within an hour, I asked if they could document it for insurance. I was told "we don't do that." Thankfully, the technician himself came back out, looked at the damage, and explained things with a much more service-minded approach. The repair ultimately failed within an hour, and my car ended up at Tesla the next day for a full windshield replacement. I initially felt frustrated about being out $97 for a failed repair and losing use of my car. However, when I called Safelite's customer service line, they were very understanding and professional. They assured me I would not need to do extra running around or return to the store again, and they arranged to have my repair charge refunded so I could put it toward the cost of the replacement. I really appreciated them standing by their workmanship and making things right. Overall, the technician and corporate customer service both deserve recognition for professionalism and follow-through. My suggestion for improvement would be better consistency at the front desk, so the customer experience matches the quality of the technicians and support team. read more

Quick and seamless experience. Had a rock chip my windshield and it was taken care of promptly and for a decent cost. Thankful for my experience here. read more

Mobile technician failed to show up for a confirmed 4 hour appointment window without contacting us. Rescheduled for an in shop appointment 3 days later. Arrived only to be informed that they did not have insurance authorization for OEM parts yet. Wanted us to pay out of pocket and apply for reimbursement. Incompetent and inconsiderate of our time. Won't get a third chance to fail again. read more

I will not wait 4 hours in a service station to have my windshield replaced. My Subaru dealer quoted the same price done in 1 to 2 hours read more

My insurance company, USAA, referred my business to Safelite AutoGlass. They scheduled me within a couple days of my inquiry. The work was done quickly that day (less than the full day they originally estimated). It helped that I got my car in early in the day. This is the second time using them. I'd definitely come back again. read more

A technician came out and a minor chip turned into an 8 inch crack. Then they tried to say I cancelled my appointment after he left. read more

Safelite AutoGlass - Auto Glass Services Near Me - Irvine, California

Outstanding service on my Tesla Y. I highly recommend them. Quick service and done at the time promised.

I used Safelight to replace a smashed passenger widow to an SUV (thanks to a vehicle burglary at the KIA Forum in VIP parking). The scheduling and notification system worked well, and the installer did a good job of cleaning up in-door glass fragments and replacing my window. The job took approximately 35 minutes and I paid $446. read more

My car got broken into on a Friday night and my window was fixed and ready to go by Monday. Armando was amazing he made sure my car was taken care of. On Saturday he offered for me to bring in my car and get it vacuumed and have the window rapped for me. He was so helpful through the whole experience which was great since this was the first time my care window had ever been smashed it. I'm happy with my over all experience with this company. read more

To sum it up nobody has replaced as many windshield as these guys! Organized and experienced staff. They delivered as promised. read more

Cannot recommend. Arrived at 7 AM (scheduled time). Posted hours said they open at 8 AM. Checked my appointment - it included a link with directions. Those directions took me across town to a non-existing address. When I arrived, the staff were curt, unapologetic, and apathetic. The waiting room was dirty - all the chairs were dusty. The scheduled appointment said 2-3 hours. When I arrived, I was told 4 hours. To their credit, they did finish in 3 hours, 15 minutes, and the repair seems good, so not the work, but the service prompts this review. read more

They would not honor the warranty for my windshield. Gave me the runaround at first then said it's not covered. Reached out to customer care and they said they were looking into it. I had to keep reaching out to them over the course of 3 months. Their response was to not respond. read more

My wife has Audi q8, there was a little pin on windshield, so she made appointment to fix the windshield, technician showed up and after half an hour he said, he couldn't fix it and now he made a big crack and he left, I called to manager, they didn't accept the responsibility and they said I have to use my insurance to replace the windshield, I must pay 1000$ deductible for that and the price of windshield is $1000, basic ly I have to be responsible for their shitty job, I am going to replace it and take the action to court, I will not recommend them at all, and I will persue it to court of law.to me zero star read more

I have used safelite 4 times in the past for windshield replacement. The transaction and experience has always been smooth. I needed to contact them 9/15/2025 and was unable to get past AI. I couldn't request and agent. They no longer have associates available to make the transaction smooth. the local establishments have humans available so I contacted them and they were able to do what I needed. this is a insurance covered windshield so I did have to make an extra phone call but I was able to interact and problem solve in real time with humans. Safelite has lost me as a customer if they do not bring back live agents. I'm not jumping through hoops with a robot. read more