Very Helpful and friendly staff. They were easy to work with to get my vehicle insurance renewed…read more Will use them again

Very nice staff ,he explained every important details ,fast and easy car insurrance renewalread more

Grest service! Jackie was very efficient and a delight to work with. She renewed my car insurance…read morewithin a half hour! Definitely would recommend! Janis C

Terrible experience. Don't let the 5 stars fool your. I made a preliminary call and spoke to a…read morelady. I explained I wanted to explore other home insurance companies than my own. She gave me an unprofessional answer, without due process and and tells me it's best you go back to your current provider. No details asked, no history, no other questions where I'm located, how old is my house etc etc. I've been shopping around and the other companies and brokers I've spoken too were way more professional and have even sent my quotes. Drop this company, needs to go to the bottom of the pile.

I recently had the best experience with this business- they were super helpful and fast and…read morecompleted something in 15 minutes that my regular insurer couldn't do in an entire business day. They completely turned my day around and cheered me up in a stressful situation (my vehicle had been stolen).

Just like the other reviews, this place is professional and seems to have knowledgeable people that…read moreinspires confidence. They have moved kitty corner to their old place as may be seen in the pics, but it still has the same charming atmosphere and professional vibe. Well done :)

I switched to Square One about 5 years ago because they offered rates much lower than my previous…read morehome insurance provider. When it came time to renew this fall, I was looking at a big premium increase due to a rash of bike thefts across the country. The agent at Square One that helped me (Jasmine Lahaise) was really understanding, and she made the problem TOTALLY disappear. It's not often that I receive service this good at an insurance company! Michael Black

If I could rate this lower than 1 star, I would. Horrible experience dealing with this…read moreorganization. My father passed away earlier in September, and I've provided the death certificate to this company. They refuse to cancel his car insurance policy and are demanding additional documentation we don't have. I've called and emailed multiple times and still haven't been able to get this resolved. It's ridiculous that they continue charging insurance premiums for a policyholder who has passed away. Simply an unethical business.

This is the first Autoplan broker that I've dealt with in BC, and I have absolutely no complaints…read more Ray and the other guy that was working were both very helpful answering all of my questions as a new resident and helped me get my vehicle registration and insurance set up quickly. It was a very step-by-step process, explaining all of my coverage and payment options. The location is convenient for anyone living in the West End and includes two hours of free underground parking, which is great if you're registering your vehicle since the broker needs to see your vehicle in person. I will definitely be back when I do my renewal in a few months.

please dont go here for your insurance needs!!!! terrible service. agents don't have good customer…read moreservice. if the make mastake the don't want sandby it. you have agrument with them.the ruin my day especially the carol she shouldn't be insurance agent selling insurance. she has no customer skills also she called the police me after it wasn't my mistake total wrong place to do business. finally she gave our money back.after dealing with icbc.please dont go here go another place to buy your insurance total bullshit service .made me fill like i was in the wrong

Warning!!!! Virtually impossible to get client service if you have questions or concern. They…read morecharged me for a policy that I cancelled for 18 months and I am still trying to get reimbursed. Fraud/theft in my book.

As a former Nuera Insurance customer, I was disappointed by my experience after they got acquired…read moreby Westland Insurance / Westland Express. Nuera always provided top notch service and their website was easy and simple to use, and it was easy to reach insurance agents by phone. After the acquisition, Nuera's online insurance portal changed over to Westland Express's site. When logging in on Westland Express, you must choose between ZipTenant and Pocket portals - which I personally find confusing to the end user. Formerly with Nuera, could easily contact and speak to someone on the phone to discuss your insurance needs and questions... but with Westland Express, it's online and email only!!! For me, it's completely unacceptable that you can't reach anyone on the phone and have to do everything over email, waiting for asynchronous replies. IMO this just delays and slows everything down. Further, on my account there was no way to cancel insurance in the new online portal once logged in, so had to do that over email instead. Not sure if that was a bug or feature. Add to this various confusing email communications during the transition from Nuera to Westland Express' portals/plans and it was enough for me to pull the plug. Moved on to another provider at a more competitive rate, one which offered quickly accessible and helpful phone support. While I don't plan on returning, I hope they will update their portal login process to use only one platform for simplicity, and rethink their decision to only offer email support on Westland Express, as IMO it's detrimental to not have phone service vs other competitors.

Terri is amazing! I came to AC&D for all my auto insurance needs after one interaction with her…read more Between my on & off again insurance with motorcycles and insurance claims with my truck, she now does my husband and son's auto insurance! She is fast, personable, efficient, & professional. My mind has been in a thousand other places lately with a sick puppy and a household to care for. I wouldn't have remembered my auto insurance obligations if she had not reminded me. So why do I live in Chilliwack and do business with her in North Vancouver? Because she's just that good!

Super happy with my experience with Brody at AC&D. He helped my organization overhaul our insurance…read moreand fill in some gaps that we didn't even know we had. He then encouraged me to get a second opinion from another broker. I did, and they all confirmed Brody was working hard to find the best underwriter and that it would be hard to do any better. Finally Brody worked through some last minute issues and got everything done...at 11pm over a long-weekend!

I had the best experience I've ever had at an Autoplan broker yesterday at Perosa Insurance. Ron…read morewas incredibly informative, helpful, kind, funny and an all-around delight to deal with. I had some unusual details to sort out and he was so patient and knowledgeable while helping me to choose the best car insurance option. There was absolutely no lineup at all, everything was extremely clean and well-organized and it was just a really pleasant experience. I'll definitely be back and highly recommend Perosa. Thanks, Ron!

I had to sell a car that I deferred my insurance on as I had lost my job because of Covid 19 but…read morethey wouldn't let me sell it until I had paid for the 5 months of insurance that I would not be using as I was selling the car. I offered to use the money from selling the car and what little I had in my savings to pay off the insurance so i could get rid of the car but they said it wouldn't register in their system until next week. Then the representative told me to call on Monday as apparently account services is "open on statutory holidays" come Monday the office is closed and the sale of my car fell through. Now I am saddled with the car again, no information on what to do and nobody to contact about this issue. Is this a scam??