The technician I eventually got was good and helpful. However, the first appointment was missed, and I didn't get a call about it until 10 minutes after the appointment time passed. I jad to reschedule. They guarantee the results, and I got a second appointment without any hassle. But I call 10 minutes after the appointment because no one showed. The person on the phone said the technician was on an appointment that would last the rest of the day. The individual claimed to have called 6 minutes before the appointment start to cancel. However, 1) I had no indication of a call and 2) if the tech was going to be busy the entire afternoon, wouldn't they have known tjat sooner than 6 minutes before the appointment? Obviously, I am quite disappointed. read more

I will preface this by saying that my technician was really nice. Most of the carpets were significantly cleaner but none of the stains were removed. I went back after the stains after with my cheap Bissell cleaned and made more progress on them than him. I'm giving this a one star review because his vacuum yanked the cable out of my camera in my daughters bed and even worse laid the cut cable (hot wire!!!) into her bed!! I contacted the company to have them make this right and they just wanted to come clean the carpets again. read more

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My husband did not want me reviewing this company because he really liked the guys and felt like they did their best on getting the stains out. That's why they are getting 2 stars not 1. Issues I had with them: First off was pricing. After searching for a carpet cleaning company I saw that safe dry not only had specific cleaning techniques and supplies for pets but also offered a 3 rooms for $88 deal. When they got here they quoted something over $600! For 2 rooms!! (Master and an office) the kid called his boss and they brought it down to a little over $400!! Still seems like too much. We tell other people how much we pay and they look shocked. Even half that seems like a TON but we never had our carpets cleaned and didn't know. Plus we have pets and this is supposed to be safe for them. And if it works than that's great. Money well spent. Well it didn't so it wasn't. Issue 2 was them getting the stains out. They didn't. We are selling our house and the day after carpet cleaning we were supposed to have photos taken for the house's online selling info. The night after the carpets had been done nothing looked different. The room with cat pee in it smelled worse than it did when they got there (my husband rescued a cat someone abandoned at a bar and when she first got to our home the stess of living with 2 giant crazy dogs seemed to make her have occasional accidents. She used her litter box a lot but still there were accidents so that room was our main worry) the next morning I called and told them everything looked the same. We cancelled the pictures and they sent their guys back out a couple days later. Issue 3. They don't wear those little shoe cover booties so they tracked shoe prints all through our home. Twice! The first day I was up at 6am in my hands and knees scrubbing foot prints off our wooden floors because at that point we weren't sure we were cancelling the 9am photographer or not. The second time they came I had to go back through and do it again. Issue 4. They came back and again not much changed. They were able to get the red dirt stains out of the master a little better the second time around but in the office the stains were still visible and the smell was still stong. My husband thought we would just have to tear the carpet out. I told him to wait and we could just try and clean it ourselves. Currently the carpets look and smell great. What did we use? A $5 bottle of pet carpet cleaner I found at Wal-Mart and a vinegar/water/laundry detergent mix I made myself. I'm not sure if we could get some of our money back. We never called to ask. My husband just wanted to be done with the whole thing and not think of how he spent $425 to clean carpets and we ended up doing it ourselves for $5 I almost forgot the final problem. They use a round buffer machine instead of normal carpet cleaning vacuum so they "can't reach corners or get close to the walls very well." Why use that if you can't clean the entire room efficiently?! read more

This place is horrible! Scam artists! They sent some guy out to pick up our rugs and he was trying to make a deal on the side right off the bat! Secondly they took two of our rugs and ruined one and never paid to replace it. They never bothered to even quote us before they took the rugs either. The rug they did clean was a ruggable which we could have cleaned ourselves and we had to call them over and over for them to bring it back. Reporting to the Better Business Bureau to shut them diwn! read more

I made an appointment 2 weeks ago and was called and told the technician was having vehicle trouble so I canceled the appointment. 2 weeks later I made another appointment at 12 noon and was called and told they were on their way. 1 hour 15 minutes later still nobody showed up so I called and was told as soon as someone is finished they'll b on their way. So i canceled and won't b trying to make another appointment with them. read more

Service was awful and carpets were still filthy after two cleanings. My carpets were in descent condition to start with but Safe-Dry made them worse. They do not use professional equipment and do not shampoo or vacuum up the dirt out of your carpets. They spray chemicals on your carpet and then rub the dirt in deeper with fabric-covered grinder. It's awful and it doesn't work. DO NOT use this company to clean your carpets. Their employees even admitted to me that their service wouldn't clean my carpet and I should call to get a refund. How is this company still in business. Go with the trusted Stanley Steamer before you waste $400-$500 on Safe-Dry's awful scam. read more

Absolutely horrible service. Came to clean my area rug and couch. The tech tried to charge me $450 over estimated price. He didn't clean either but soaked it with solution. There is still debris, stains, and unclean carpet. They say it takes 1 hour to dry but the tech said it would be 4 hours. And they didn't remove any dirt, debris, or stains with any method like a vacuum. Just left it soaking. There was solution all over my wood floor and when my husband asked what to do about the solution he told him he could mop it up himself. It ended up leaving spots all over when started to dry so I had to mop it up quickly. When talking with the manager, Anthony, he told my husband they won't give us our money back but will send someone else back out as many as 14 times. SO WHAT I AM HEARING IS YOU NEED 14 TIMES TO GET IT RIGHT?? I needed it done right the first time without any extra work on my part. Absolutely dreadful job that created more work for me and my husband. Do not use, I have no idea how they got such high reviews. Horrible customer service, horrible quality. read more

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Absolutely terrible. We were quoted $88 for 450 square feet to begin with over the phone. Then the guy got here and said that was just a base package for basically a vacuum. Keep in mind this was only one living room. We ended up getting the "deepest clean", and that apparently consisted of spraying something on the carpet with a sprayer and buffing the dirt deeper into the carpet, so it's still filthy but you can't see it... but we could still 100% see it. It looked no better. I called the manager who told the tech to scrub it harder on the heavier trafficked areas, and he did, but I'm still on the floor with my own handheld doing the job myself because it still looked like trash. The manager kept trying to help but I already knew it wasn't going to get any better, we had made a mistake using this company, so I just paid them and approved it to get them out of my house so I could do it myself. It's so sad how that was supposed to be acceptable. My husband and I made jokes all afternoon to make a crappy situation at last funny- I'll advertise as a carpet-cleaning company and then show up at the door with a bug sprayer and a Bissell read more

Was quoted a much cheaper price over the phone. When technician came out the price was more than double what was quoted! We went ahead and had them done as we were working on a time line. They basically mop your carpet with a floor buffer. It's the most ridiculous thing I've ever seen. Was really disappointed in the high price and the quality of the clean. Will most definitely not use them again! read more

Overall, I'm not happy. First, this was expensive. After measuring the rooms to be cleaned (2 bedrooms, hallway, large master, bonus room and living room) the tech quoted us a price of over $800. I'd had the same area steam cleaned last year for half that. Upon seeing our sticker shock, the tech began to haggle, eventually offering $550. Since we'd already rearranged furniture, etc, to prepare for the cleaning, we agreed. The large buffing machine the tech used splattered solution (and the dog hair it had picked up) up onto baseboards and any furniture nearby. I'm still cleaning that up. The carpets looked better after the service, but they didn't look as clean and fresh as I expected at that price, and certainly not better than they had after a steam cleaning. And while they advertise that most carpets will be dry in an hour, ours were still damp in places over six hours later. Two weeks after the service, the stains began to reappear. Sigh. So, very expensive and the service not worth it. I'll stick to good old steam cleaning in the future. read more

On 5-20-17 Chris did an outstanding job working around our preparation for a big family event. His service was outstanding and I couldn't ask for a more professional technician thanks for the great service and apologies for the late posting. I really liked the service. read more