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    Keep It Clean

    5.0 (2 reviews)

    Services - Keep It Clean

    Carpet cleaning

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    10 months ago

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    8 years ago

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    Servpro

    Servpro

    1.0
    (3 reviews)

    I hired Serve-Pro (Athens, AL) to handle water damage in my home. I met with them and they…read moreassessed the damage. I confirmed with them that they could do the mitigation and the rebuild. They confirmed that to me. Today, the mitigation is completed. I have a hole in my ceiling, my wall, and my floor. Serve Pro just informed me that they refuse to rebuild my kitchen and I must contact another contractor. I fully regret my decision to work with this company. They are not trustworthy and the are unkind. I advise you to look elsewhere for your home repair needs.

    I called to schedule an appointment several days ago for Friday afternoon. The technician was…read moresupposed to be there between 1-3. At approximately 3:30, I called the office to find out where the technician was and to make sure they were still coming. The receptionist (who was very nice) informed me she needed to call the technician. She called back and told me he wouldn't be coming out today and needed to reschedule. I needed this taken care of today and I find it inconsiderate that no one informed me earlier that the technician would not be coming out. If I hadn't called, would they just not have shown up and not bothered to reschedule? So now, I'm stuck on a Friday afternoon with a mold issue that's been going on for over two days with no choice but to hope it doesn't get worse over the weekend or pay emergency prices to get someone out here over the weekend. SERVPRO SUCKS. DO NOT USE. INCONSIDERATE JERKS.

    Keep It Clean - carpet_cleaning - Updated July 2026

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