in all due respect to Natalie Daigle, I must say that i eat at the cafe twice a week and can't believe that you ate at the same place. I guess over the past 12-14 years i have eaten there, have never heard anything of the kind of behavour that you mentioned. i find the staff the complete opposite to your findings and in most cases, completely friendly and helpful. Perhaps your review has a narcissistic slant but can't imagine such a situation could have happened.
I do believe that the water menu mentions a selection of waters that they sell with notation to a buck surcharge for tap water but have never been charged and believe it was placed there for folks who believe bread & water is free in all eating establishments....probably these same people in turn pay for each cup of take-out coffee at Tim's and don't bat an eye lol
All in all....i think there must be something missing from your "review" and perhaps your hearing isn't the best.
As i say, been going there for years and have never experienced anything except great food & service...hence the 4/5 rating read more