I have been going here for almost year now. Overall, the location is convenient and clean. The front desk seems a bit unorganized and unprofessional. It seems like there are a lot of miscommunication issues. Dr. Eldin is the owner but if you plan to see the same doctor each time you return, tell them that because otherwise you will do a consult with one doctor and get treated by another. I've seen Dr. Eldin, Amer, and one other doctor. So fast forward to 3 weeks ago, I have an appointment scheduled with who I thought was Dr. Eldin until I got a phone call a half hour before the appointment telling me they had to cancel because "Dr. M" had an emergency. I said it was not a big deal because I live 5 minutes away and was working from home that day so I didn't mind rescheduling. I rescheduled the appointment for the following week but forgot to mention that it was supposed to be with Dr. Eldin. That day arrives and I get a phone call from the front desk a half hour before my appointment to cancel it, saying that the Dr. was going to be out for a while. This time I was a little irritated because I need to get this work done and I was legit walking out to my car when she called. So I discuss with her that I want to reschedule and with Dr. Eldin and she says Dr. Eldin is only in Wednesdays. I scheduled the appointment for 11:00 a.m. today and arrive at 10:55. There is a new lady at the front desk who doesn't greet me, not a huge deal. I sign my name, and wait along with the 7-9 other people that are waiting. I didn't bother asking how long the wait was because I saw only 3 people's names in front of me. It's now around 12:00 and I ask her if she knows how long the doctor will be - she says there is 3 people in front of me. So... in an hour none of those people were seen yet several people were taken in? She said she couldn't give me a time frame for how much longer I'd be waiting. I told her I live 5 minutes away and that it would have been nice if they called to let me know they were hours behind, she didn't say much. As I wait I hear other people say that they had a 11:00a.m. appointment with Dr. Eldin..... awesome. I wait for another half hour and then decide to ask her if I can come back. She shakes her head at me and says they can't do that. I told her my last 2 appointments were cancelled and now I've been waiting for over an 1 1/2. Another 15 minutes goes by and I decide I just wanted to reschedule. I went up to the desk and another lady standing there says "we're bringing you in next!" I finally get called in at 12:45pm by Fernando, a new assistant. He asked what I was there for today, I told him, and he stepped out to confirm with Dr. Eldin. He returned and told me that the Dr. will be in shortly.... I waited another 10 minutes and still no Dr. Eldin. I told fernando I was going to have to leave. I honestly was so upset at this point, I didn't feel like waiting anymore. As I am walking out I see Dr. Eldin in with the next patient (who arrived after me) and he's clearly about to treat them. I tried to tell the lady at the front desk what was happening but she was also busy. I ended up just leaving. Talk about a waste of over 2 hours. Someone is overbooking appointments big time. I never used to have to wait and I never had this many issues :( read more