Great staff who worked me into their schedule as a new patient in 4 days. Very friendly and caring…read morewith supportive follow up

This place is simply the best. Everyone has been incredibly nice. The doctors with whom we have…read moreworked have been very professional, all while very personal and taking a great deal of time. The online resources and website are excellent. Very large waiting room with good separation.

The most friendly and caring place to animals and owners…read more They work closely with their customers every step of the way. And make time for talks about what was done, care to be taken. Often they have have taken my cat in when already squeezed with appointments to make sure my crazy cat is ok. The best and the most trustworthy!

Massimo thinks highly of Dr Saunders and her staff, even though he does express his displeasure at…read moretimes.with the shots But as he says, there are times when we all need to take our medicine. He's just happy it's Dr S with the needle. Massimo says if you have a cat, they would be happy too and feel right at home. He says dogs will like it also, but he tries hard resisting the urge to tell them where to go, if you know what I mean. As for me, I'm just happy to know I have a place to take Massimo when he needs a little extra care, right down the street. Dr. Saunders and staff will be waiting.

The medical work done was good. It's the prices that seem ridiculously high. $612 for a…read morepre-surgery visit + dental & 1 tooth extracted.

Every member of tis team has a heart of gold for animals AND their owners. They work with you in…read moreevery fashion to insure your animals get the best care possible.

Compassionate, caring and loving. They have need our vet choice for a number of years. They are top…read morerated in my book.

I called this office last week when my dog was having an emergency medical issue. His normal vet,…read moreDr Sheri at Conway Vet was out having emergency surgery so I reached out to other local clinics. Understandably, like many area businesses, they are overwhelmed and cannot take new clients. What is not understandable is why the person who answered the phone was so rude. She actually went out of her way to be rude and condescending. I have no doubt it must get annoying to have to tell people countless times a day that you are not accepting new patients, but perhaps mention that on the recorded message. You don't have to be kind but when someone is trying to get help for their best friend who is having frightening symptoms, you should really skip the whole being a jerk thing. I was able to find another vet and he got great care and is doing well now. I'm glad we were able to find another clinic because I would have taken him to this place despite the rudeness if they had been willing to see him, I was that desperate to get him help, but outside of a medical emergency, I would never want to place his care and well being in the hands of people like this. Imagine getting the honor and privilege to work with and care for animals all day and somehow still manage to be a horrible and miserable human.

Dr. Brown is, without a doubt, the most amazing vet I have ever brought my pets to. She spends a…read moresignificant time with each pet, you can tell that she really cares about their well-being. I wouldn't hesitate to recommend

Dr Brown was amazing, very responsive to initial email and came out to the house and spent time…read moredoing a thorough exam and ultrasound on our senior dog who has a mass on her bladder. Went over various possible options with us and dispensed some meds to help her in the meantime while we decide about further treatment.

Called for a semi-emergency appointment while we were traveling from Connecticut. They were able to…read moreget us in right away. Saw Dr. Kevin Chretien. What a gem! He was gentle with our precious doodle, gave a very thorough exam and explained his thinking throughout. I could not have been more pleased with the service and the care, and as a retired healthcare exec my standards are pretty high. Highly recommended!!!

I would love to be able to give them a 5 star review. Everyone at the front desk was consistently…read moregreat. Boarding, grooming, and vet visits were always routine or better than expected. We will not be going back, though, because of one particular vet, the worst one we've ever encountered. Most of the vets we saw there were great. But this one asked us to make an appointment to follow up on our ailing pet, and then simply refused to answer the phone or return messages to allow us to make that appointment. When a week had gone by with crickets, we asked for an appointment with anyone who was available. You can't wait like that with a sick pet. Well, that got him on the phone finally. He said another vet "wouldn't appreciate" having to see us. Oh really? Then pick up the phone!! Then midway through discussing treatment options (again, on a sick animal) he said he "had to go" and hung up on us. We couldn't agree on what treatments he had even said they'd do, and they did one we definitely didn't agree to or discuss. The treatment wasn't the issue, though; the issue was his epically bad, unprofessional attitude. The kicker? He never called to ask us how our potentially dying pet was doing afterwards. Never again.

My animals have been seen here for over a decade. Loss of veterinarians and staff started to show…read morea few years ago. My particular veterinarian who I really liked has been of their game for a while. Im being vague on purpose but my beautiful 2 year old boy died due to carelessness one week ago. I had a bad feeling going in knowing that my vet was just not paying attention to my concerns about his previous sensitivity to anesthesia. I don't think the technician had adequate experience. He died after receiving excessive anesthesia and a poor resuscitation effort. I don't think the Kindness animal Hospital staff is properly trained to manage a code situation. I was provided no explanation. The surgeon or tech did not meet me when I arrived to pick up his body. It has been a week since his death and no one from the office has had the decency to call me to review this tragedy or see how I was doing. If this was a two year old child there would be repercussions, an investigation. But careless veterinarians get away with murder and no one knows or cares. I used to speak highly of this animal hospital. I can't anymore. Do your best to find another place to take care of your animal family.

We can't state enough how pleased we've been every time we've had to take Jelly to you and…read moreyesterday was no exception. Each and everyone's empathetic and graceful help yesterday in her passing was above and beyond and beyond that again. Thank you, Paul and Gloria

I have a 6 month old puppy and she got spayed on March 25th, 2026. I dropped her off I the morning…read moreand picked her up in the afternoon. Before the appointment I had talked with an employee and had mentioned my dog had an umbilical cord hernia that I'd like to be removed and the employee said that they would be able to remove it the same day she had her spay surgery done well in the afternoon when I picked my dog up after surgery, they had told me that they did not remove the hernia because they didn't feel the need to overall my dog had a very quick recovery and I would recommend this place but when I did ask for an explanation as to why my dog didn't get her hernia removed the employee was unhelpful and didn't give a great reason.

The one vet here told my spouse that our dog needed surgery on her leg. She had limped sometimes…read more We later learned by our new vet that she doesn't. New vet examined why she can tell and write 2 pages on this & things to do to help our dogs leg. It worked! No more limping & she needed no expensive surgery! Even worse was that Standish AH was really cold when I was trying to face the coming losses our 2 very old rescues. I has started grieving them already when they both began declining fast.. The one was around 15 when I called, & I stated that our other old dog was also declining (experiencing dementia and also physically losing use of his body). The call was intended to give me clarification and to help. I was given no check list or anything. Nobody asked any questions. I explained that the oldest dog only walked in small circles & went blind within the previous 4-5 months & also had dementia. These are dogs who went there 4 years (the staff couldve glanced quickly at our records)! My dogs were always up to date. The vet said to get prepared about our oldest dog 4 yrs prior. This phone call was so difficult to make.. They said my mentioning two dogs declining fast made them distrust my judgement. I took care of the oldest one 24 hrs a day. We adopted her as an unhealthy high needs senior. The shelter said that she prob didn't have much time. She was like my baby. I was physically sick & shaking after that call,, & I switched vets immediately. The new vet explained that our young dog's leg issue was arthritis from an old injury prob when she was puppy in PRico. The vet thoroughly explained how she can tell & wrote up 4 pages for us on how to help our dog. Standish vet had said she needs surgery and had my spouse in tears. For our oldest dog, I called Havens end of life Vet Service in Biddeford. They were so gentle and caring! They & their wonderful vet did follow up & both sent us a long heartfelt written card. We felt cared about. They had Dr Mary Orte come to our home who is amazing, patient & gentle. We sat out under the shade on quilts and pillows. I got to lay down and hold my dog as she was crossed over. It was a beautiful day in retrospect. A day all for our little old dog. It is peaceful, beautiful and love filled to look back on. And, the cost was only around 400.00 which included the extra distance change. Standish vet was going to charge nearly as much much for us to take her there. I'm sure they wouldn't have sat with us for an hour until we felt ready & listened to their rescue stories. Our other old rescue died at home on his own which felt unfair. It devastated us. We probably should have had them both crossed over together, but Standish gave me such a complex about mentioning two dogs being on their way out, . That was the worse time in my life, and I've experienced the loss of close family. Every vet staff needs to prioritize gentle sensitive care with end of life discussions. The only help I got tell it was time were online tests and check lists. My oldest dog was way beyond the humane best time to let her go peacefully. I cannot forgive someone for making me allow my dog to suffer months longer because they made me feel terrible for asking about end of life care! I'm the one always saying that it's selfish to keep suffering old pets alive. The responsible thing to do is to have the pet crossed over peacefully and humanely if there's no hope. I was lost without an outlet for that love and nurturing, so I did apply to adopt another high needs dog at ARL Westbrook. They brought me into a room and said my application passed well but asked what happened to my oldest dog. Somehow. they called Standish vet who wasn't listed as out vet. Standish said I didn't want to spend the money to he e my old dog put down there! I said o gladly paid more for Havens gentle caring vet to come to my home. . It was insulting. The vets all knew our dogs have always received the utmost care since we adopted them. The oldest one was adopted at ARL whom I regularly updated with photos and continuous thanks. I was grateful they saw value in an old dog who needed so many surgeries & transported her from Oklahoma. Being put on the spot justifying myself was painful. I couldn't talk about the dog or my other one without crying. Not the experience I expected at ARL thanks to Standish being spiteful. My whole life for 50 years has been helping animals/dogs in many places and ways. I was at AWS Kennebunks for 20 years every day, and I have the best references from rescues, shelters and vet offices. I am an humane educator and am adamant about humane education. Yet, I was grilled as if I was irresponsible and heartless. . Yes, long story. But, important story.

I'm always happy with the care and welcome I receive. Pudgy is a celebrity when he shows up.read more

Signed off that a new puppy was free of external and internal parasites for a breeder, but I found…read moreout my puppy was never actually tested.

No wonder Back Cove has the highest rating on Yelp. If I could, I'd give more stars. The staff and…read morevets are very friendly. I have autism so them smiling a lot helps me understand how they're feeling. I'd like the waiting room to be more "homey" but I'm not deducting stars for that since I care more about the treatment.

Extremely impressed with Back Cove Animal Hospital. My pup is a new patient that I recently rehomed…read moreand unfortunately was not handled well in his prior life. As a result, he is very nippy and expresses his frustration such that everyone is aware. Because of this I was very very apprehensive about going to the vet with him. The Dr. asked if they could put a muzzle on my guy and I said "hah if you can". I kid you not they had a muzzle on him in under 10 seconds. I was floored. After that they were able to do what they needed to do and I was in disbelief. We left with meds to relax the pup before his next appointment and I am thrilled his ear infection is under control and he's in such good hands. We received a welcome packet with an emergency phone number list as well as dog friendly local breweries and recommended walking trails in the area and a koozie!