First off this is a higher end mattress store. But I was looking for a high-quality mattress about…read morefive years ago. I wanted to maximize as much as I could natural ingredients. I found something in my price range that I loved for the guestroom. I easily could have paid 8 to 10 times more for a mattress but I'm not sure I would have felt that it would have been any better. I liked it so much I preferred sleeping in the guestroom. And that's the feedback I got from everyone who had spent the night. Eventually I replaced an all natural latex foam, triple decker mattress in the master bedroom with the exact same mattress. Very friendly and helpful service on each occasion I've been there.

Sharon provides excellent customer service. I have shopped in her beautiful store several times and…read moreshe has always been very attentive, has given me excellent advice and also has been able to find just the right items for me to purchase. She carries quality products and will also special order items. I highly recommend Sleep and Dream and Sharon's wonderful assistance.

We needed to replace a mattress in our condo but needed to do it on short notice. The Best Buy…read morerating by Consumer Reports steered us to Denver mattress and we were delighted that Matt, the store manager, said he could make an early morning delivery to get us a mattress before we departed. He was totally helpful in a non-pushy way. I perceived, after only 15 or 20 minutes, that he was an exceptional human being. Sure enough, the delivery van showed up within two minutes of the promised 6:45 AM. To my great surprise, it was Matt himself and another person who made the delivery. His other guy had an exam and couldn't make it, so Matt filled in. What an amazing example of exceptional service! Reading some of the reviews, I was amazed to find unhappy customers. I am certain this is explained by the fact that Matt had a serious medical problem about a year ago and probably was not the one they were referring to. I cannot recommend strongly enough that you buy your mattress from this location.

My adult son was in need of a new mattress, so my friend and I traveled down from Taos to go…read moreshopping with him. The first place we stopped was Denver Mattress. It was clean and pleasant inside and we were immediately greeted by Amanda Kelly. What a wealth of knowledge that woman has! We felt that we were in good hands from the moment we stepped into the store. She asked all the right questions and guided us to the section of the store that was within my son's budget with mattresses that provided the support and medium firmness to fit his needs. Once he made his selection she patiently explained the purchase and delivery process and answered every question that the 3 of us threw at her. She is a gem and you're lucky to have her as an employee. If you're looking for a mattress, I recommend that you ask for Amanda!

I'm thoroughly convinced the other positive reviews are friends of the people who work here. This…read moreplace has the worst high-pressure sales I've ever experienced. Topping that of any used car dealership I've had the displeasure of visiting. 20 seconds in this place and I wished I had ordered things online. Do yourself a favor and go somewhere, anywhere, else.

Jeff was very helpful in identifying the right mattress for me and I could not be happier. This…read morestore has a great selection of mattresses from well-known brands. Delivery was the day after purchase. Great customer service all around!

I was professionally advised on the features of the various beds and the manager was friendly…read morepolite and knowledgeable He said I can send it to you tomorrow and I couldn't believe it As promised two great guys delivered and set up the bed in 30 minutes and cleaned up before they left THIS IS THE ONLY PLACE TO GET YOUR BED FROM

Needed a mattress and went in today, Jeremy was extremely helpful and everything went smoothly…read more Bought a very nice queen mattress at a good price. Will definitely use them again.

Such nice staff at this location and what a gorgeous showroom. The furniture and groupings chosen…read morehere are top notch and really super reasonable. Went in to see if they could deliver some pieces to Houston, Texas and sadly found out that the stores are not connected to each other because they are individually owned franchises. Nevertheless, the staff at this location is very helpful in answering any questions you may have about any of their pieces even if you're not placing your order in their store. So classy. If you're looking for affordable furniture, make sure to drop in, you'll find an array of styles from vintage, to farmhouse to leather and everything in between. I wanted to buy everything I saw :)

First of all to reviewer "R.T." your treatment had nothing to do with the color of your skin…read more They treat everyone the same way, Horrible!!!! Tried to steal 2k from me. Requested full refund as nothing had been picked up or delivered. I had to phone them 5 TIMES. Yup, every day for 5 days until they finally did the refund, and then it took a call to my bank and a threat from me that I would just dispute the charge on my credit card as order had been cancelled and no goods received. I won't go into my specifics; it was quite similar to every case I see described here. Yes, that Jason is a complete moron. I complained about him to corporate Ashley, and told them to check out the store reviews in which he is mentioned. Never ever do business with this company!!!!!

We couldn't be happier with Bill and American Home Mattress (no I don't work for them, don't know…read moreanyone that does, and we'd never met Bill until my wife snd I went in there one day to look at mattresses). We picked out a mattress for our home in San Antonio, got a price and left. Our thought at the time (full disclosure) was to find someone in the San Antonio area that could match the price and get it there, avoiding the cost and hassle of shipping it there. We couldn't come within $800 of the price. We both really felt comfortable with Bill so we went back and bought it (a king mattress by Stearns and Foster) rented a trailer and drove it to San Antonio. Still cost less, and we had no pressure to buy anything. Highly recommend these guys.

I stopped in to look at the beds and eventually found one. Not many choices, basically one brand…read more They couldn't give a timeframe to deliver the mattress the next day. Odd, not even a range. I called because I was told most likely in the am, and was told between 3-6pm. They showed up at 11am. I called to tell Mark about the delivery and he said "that's Santa Fe" No, it's not SF, its' poor service on his end!

Sleep Number mattresses are great, which is why I have purchased four of them over the years. No…read morequestion, I love them. So naturally when my parents needed a new bed I decided to get them one. Enter Jennifer, the salesperson at this location. She definitely had that slick used car salesman vibe going on, with a condescending tone telling me what I needed, a disregard for what I told her I wanted and a clear "I'm definately going to screw you on the price" feel about her. Like I said, I have four of them, so I didn't need to be told what I needed. I knew exactly what I wanted. It wasn't good enough for her though, as she continued to try to upsell me on things I didn't want, and made promises regarding when she would be able to get the bed delivered, which in the end she wasn't able to meet. She also charged me to haul away the old mattresses, but when the guys came to take them away they told me they couldn't do it with Tempur-Pedic beds because of the box springs. I advised them that if they couldn't take away the old beds I didn't want the new ones. They had to get their district supervisor on the phone late on a Friday night who said he would work with Jennifer on Monday to see if they could find somebody to come haul them away for me, but you know how that story was going to end up. Since I was putting my parents in an assisted living facility and I live in Arizona with a limited amount of time I could be there, I accepted the mattresses, and then paid a couple of sketchy dudes I found in front of Home Depot fifty bucks to haul away the old ones so I could be sure it was done. The TLDR version is this: Sleep Number beds rock. Just don't believe anything Jennifer says or let her upsell you. This happened four months ago and I'm still irritated about it. Buying a mattress and having it delivered shouldn't have been nearly so stressful. Buy one, but his the Alb store to save yourself the aggravation.

So upset with them, I'm glad I didn't make the purchase. I went in specifically saying I needed a…read morebed immediately. She wouldn't show me a bed without getting my information and had me write it down. I assumed that meant she had immediate availability for me. After an hour trying beds, she tells me there is nothing available for delivery for 6 - 8 weeks. She wasted my time, so I left and went elsewhere to purchase a bed. Then the emails started. Then I am unable to opt of of their system and them sharing my information. I've called several times, and they say "you're not in our system", but I keep getting emails, and responses saying I cannot opt out. What a manipulative company. Stay away unless you want to pay too much, wait too long, and have no control over your personal information/date. The 800 number is no better than the store. No wonder they've had layoffs and reduced shareholder value and store closings over the past two years.