First off this is a higher end mattress store. But I was looking for a high-quality mattress about…read morefive years ago. I wanted to maximize as much as I could natural ingredients. I found something in my price range that I loved for the guestroom. I easily could have paid 8 to 10 times more for a mattress but I'm not sure I would have felt that it would have been any better. I liked it so much I preferred sleeping in the guestroom. And that's the feedback I got from everyone who had spent the night. Eventually I replaced an all natural latex foam, triple decker mattress in the master bedroom with the exact same mattress. Very friendly and helpful service on each occasion I've been there.

Sharon provides excellent customer service. I have shopped in her beautiful store several times and…read moreshe has always been very attentive, has given me excellent advice and also has been able to find just the right items for me to purchase. She carries quality products and will also special order items. I highly recommend Sleep and Dream and Sharon's wonderful assistance.

My adult son was in need of a new mattress, so my friend and I traveled down from Taos to go…read moreshopping with him. The first place we stopped was Denver Mattress. It was clean and pleasant inside and we were immediately greeted by Amanda Kelly. What a wealth of knowledge that woman has! We felt that we were in good hands from the moment we stepped into the store. She asked all the right questions and guided us to the section of the store that was within my son's budget with mattresses that provided the support and medium firmness to fit his needs. Once he made his selection she patiently explained the purchase and delivery process and answered every question that the 3 of us threw at her. She is a gem and you're lucky to have her as an employee. If you're looking for a mattress, I recommend that you ask for Amanda!

Denver Mattress has quality mattresses at reasonable prices and more expensive brands like Purple…read morefor those interested. Great warranty as well. They sell amazing pillows (I never rave about pillows, but this may be an exception) and wonderful cotton sheets - Pima, percale, organic percale, or long staple. If you're shopping for a bed platform, they sell regular bed or motorized, which is an adjusting platform to raise the head of the bed (for people with acid reflux, GERD, hiatal hernias). Amanda is stellar! She is warm and well-informed. Highly recommend!

I'm thoroughly convinced the other positive reviews are friends of the people who work here. This…read moreplace has the worst high-pressure sales I've ever experienced. Topping that of any used car dealership I've had the displeasure of visiting. 20 seconds in this place and I wished I had ordered things online. Do yourself a favor and go somewhere, anywhere, else.

Jeff was very helpful in identifying the right mattress for me and I could not be happier. This…read morestore has a great selection of mattresses from well-known brands. Delivery was the day after purchase. Great customer service all around!

Needed a mattress and went in today, Jeremy was extremely helpful and everything went smoothly…read more Bought a very nice queen mattress at a good price. Will definitely use them again.

Jeremy was very very helpful with explaining and giving us great understanding about matress types…read morethat would suit us best. He was knowledgeable and patient with our questions. I had done a review but there was a major typo that didn't reflect my good experience. I would highly recommend this store and Jeremy's assistance.

Update: after a very long phone call, early two hours. I finally got some hope... but it was just…read moredisappointment waiting to happen. I spoke with a specialist who promised to get me my full refund, just had to wait "3 hours max", the next day I finally got the text I was waiting for to tell me the refund was being processed and to allow "48 hours max" for it to process, that was 96 business hours ago.... And absolutely nothing. They were prompt to take my money and screw up my order, prompt to pick up their couches and for get to drop off the correct couches, prompt to refund which I didn't request but only a fraction of my money hoping I wouldn't notice. This is so insane. Let's just say, My only regret is that I can only spend one lifetime boycotting this ridiculous company

I was advised to file a police report against this store and the manager Jason. What a moron. So…read morefraqile The quy got mad for no reason and even thouqh I was nice to him refused to give me the name of the salesperson who helped me and sold me something she shouldn't have and refused to cancel and refund me I will never go back to this store. No phone number to call and check on order. Customer service is outsourced and horrible. Reporting to BBB. I will be contacting my credit card company to dispute the charges since I can't reach anybody to cancel my order. Your store is horrible I'I never ever come in there aaain and make sure anybody I know doesn't go in there either. The CEO of this company is SCOTT WANEK and after I file the police report for theft and fraud I will contact the CEO and anyone else I need to. No wonder Ashleys has so many lawsuits against them. Poor employees who are horrible at their jobs and basic customer service skills. Jason sits in a chair all day clearing doing nothing every time I've been in here. Now I know why. Useless. DO NOT GO HERE This store will never improve I'll never come here again.

We couldn't be happier with Bill and American Home Mattress (no I don't work for them, don't know…read moreanyone that does, and we'd never met Bill until my wife snd I went in there one day to look at mattresses). We picked out a mattress for our home in San Antonio, got a price and left. Our thought at the time (full disclosure) was to find someone in the San Antonio area that could match the price and get it there, avoiding the cost and hassle of shipping it there. We couldn't come within $800 of the price. We both really felt comfortable with Bill so we went back and bought it (a king mattress by Stearns and Foster) rented a trailer and drove it to San Antonio. Still cost less, and we had no pressure to buy anything. Highly recommend these guys.

I stopped in to look at the beds and eventually found one. Not many choices, basically one brand…read more They couldn't give a timeframe to deliver the mattress the next day. Odd, not even a range. I called because I was told most likely in the am, and was told between 3-6pm. They showed up at 11am. I called to tell Mark about the delivery and he said "that's Santa Fe" No, it's not SF, its' poor service on his end!

Sleep Number mattresses are great, which is why I have purchased four of them over the years. No…read morequestion, I love them. So naturally when my parents needed a new bed I decided to get them one. Enter Jennifer, the salesperson at this location. She definitely had that slick used car salesman vibe going on, with a condescending tone telling me what I needed, a disregard for what I told her I wanted and a clear "I'm definately going to screw you on the price" feel about her. Like I said, I have four of them, so I didn't need to be told what I needed. I knew exactly what I wanted. It wasn't good enough for her though, as she continued to try to upsell me on things I didn't want, and made promises regarding when she would be able to get the bed delivered, which in the end she wasn't able to meet. She also charged me to haul away the old mattresses, but when the guys came to take them away they told me they couldn't do it with Tempur-Pedic beds because of the box springs. I advised them that if they couldn't take away the old beds I didn't want the new ones. They had to get their district supervisor on the phone late on a Friday night who said he would work with Jennifer on Monday to see if they could find somebody to come haul them away for me, but you know how that story was going to end up. Since I was putting my parents in an assisted living facility and I live in Arizona with a limited amount of time I could be there, I accepted the mattresses, and then paid a couple of sketchy dudes I found in front of Home Depot fifty bucks to haul away the old ones so I could be sure it was done. The TLDR version is this: Sleep Number beds rock. Just don't believe anything Jennifer says or let her upsell you. This happened four months ago and I'm still irritated about it. Buying a mattress and having it delivered shouldn't have been nearly so stressful. Buy one, but his the Alb store to save yourself the aggravation.

So upset with them, I'm glad I didn't make the purchase. I went in specifically saying I needed a…read morebed immediately. She wouldn't show me a bed without getting my information and had me write it down. I assumed that meant she had immediate availability for me. After an hour trying beds, she tells me there is nothing available for delivery for 6 - 8 weeks. She wasted my time, so I left and went elsewhere to purchase a bed. Then the emails started. Then I am unable to opt of of their system and them sharing my information. I've called several times, and they say "you're not in our system", but I keep getting emails, and responses saying I cannot opt out. What a manipulative company. Stay away unless you want to pay too much, wait too long, and have no control over your personal information/date. The 800 number is no better than the store. No wonder they've had layoffs and reduced shareholder value and store closings over the past two years.