Been with Dr Nagell over 30 years he's the best. However, as the practice has expanded many patient…read moreservices, that used to be personal services , have been moved to call centers.

My wife & I lived in Leesburg for the past 22 years.  During that time we were so fortunate to have…read moreDr. Robert Hetzel serve as our primary care physician.  Dr. Hetzel took extremely good care of us for over 20 years!  He always conducted our annual physical exams with professionalism, understanding, ensured all the appropriate tests were conducted, and discussed the results in great detail with recommended actions.  Dr. Hetzel also took great care in referring us to subject matter experts for more advanced medical issues arose.  His "bedside manner" was always of the highest caliber.  We feel blessed to have Dr. Hetzel as our primary care physician for so many years.  Please extend to Dr. Hetzel our sincere appreciation for his attention to detail concerning all of our medical requirements.

I've been ill for three plus years and have gone to numerous specialist. Dr. Ridlinger explained to…read moreme what she thought was going on in my body and ordered blood work. When she received the blood work results we sat down and went over everything. After five weeks of antibiotics and supplements I'm starting to feel like me again. I've been able to visit friends and enjoy their company. Some friends I haven't seen in three years because I couldn't get out of the house. I still have a way to go but I'm hopeful I will continue to feel better as I continue my treatment under Dr. Ridinger's care.

From the owner: At Premier Health and Holistic Medicine, PC, Dr. Robin Ann Ridinger takes an integrative approach…read moreto treatment, taking the whole person into account. Lyme Disease is one of her specialties. Her broad scope of personalized functional medicine includes optimizing health, wellness, sleep, and nutrition, decreasing chemical and toxin exposure, and supporting whole-body detoxification. Dr. Ridinger treats many complex illnesses including Lyme disease and co- infections, mold toxicity, fibromyalgia, chronic fatigue syndrome, hormone imbalances, adrenal fatigue, thyroid disorders, digestive problems, metabolic issues, mood and cognitive impairments, PCOS, perimenopause, menopause, low T, libido changes, fatigue, autoimmune diseases, and arthritis.

Love her! She always takes plenty of time at a visit. She alerted me to a suspicious looking…read morethyroid all from my shoulder X-ray forwarded to her from another doctor. It turned out to be cancer. Thank goodness she took the time to examine an X-ray before filing it away. The other doctor didn't even see it!

Valerie is great, both my husband and I see her! She is super friendly and welcoming, as well as…read morebeing knowledgeable and thorough.

This is a scam hospital. We are getting 280$ bill every 3 months. We visited in 2015 for medical…read moretest and we are still getting the bill in 2018. We have to call and scream that we were wrongly charged for someone else. This drama is going for last 2 years. Beware of this hospital Thanks Ashwin

Great staff, look for Hasam. He is very polite, kind and professional. The Dr. is always available…read morefor me. Last week I was in bed with a terrible flu, I asked the staff " Hasam" to assist me with the Dr.to get a prescription to be faxed at the pharmacy. Great customer services.

Update to my review - Dr Saunders has switched his practice to the MD VIP programs. He is no longer…read moreseeing patients outside of the MD VIP. Insert annoyed and raised eyebrow face emoji. I've seen Dr Saunders for many years and find his patient care to be excellent. He is pleasant, attentive, thorough and very knowledgeable. I find Dr Saunders to be accommodating and engaging, and the same can be said of his staff. I have never had a bad experience with scheduling, billing, etc... so I am surprised to see the previous negative review. Maybe a bad day - we all have them, even Drs!

Last week had an appt w/Dr Saunders for a first time visit. Called me at 11:00 to tell me doctor…read morecalled out sick (although I was instructed to be NPO until my 12:00 noon appt, I hadn't eaten for 11 hours when I received the call). RED FLAG #1 of inconsideration. Rescheduled for Wednesday w/Dr. Saunders only to get another cancellation call at 11:37a saying the doctor called out sick. Again I was instructed to be NPO after midnight with an appt at 1:00. Again nothing to eat for nearly 12 hours this time. Had an appt today 2/16/17 w/Dr. Saunders for 8:30a arrived at the appt at 8:39 was told I had to reschedule because I was 9 minutes late. I'm thinking, this is Dr. Saunders first time seeing me surely he's allowed extra time for a first time patient and 9 minutes has taken him over that threshold. In addition to being inconvenienced twice last week with two cancellations I'm given no courtesy. In between the cancellations I was able to ask can I come into the office to at least have my labs drawn they agreed to that. While I'm in the doctors office (keep in mind I was there for 1:20), the lady at the front was sporadically calling patients canceling appointments. Instead of calling everyone when she first learned the doctor wouldn't be in She was calling people at her leisure. I did ask to speak w/the doctor before I left today just to let him know we can shorten the visit he refused to come and talk to me. STAY AWAY FROM DR SAUNDERS. As told by the lady at the front desk. He has been falling asleep on some of his patients.

Quality of Care is great as Dr Lola gives plenty of time with each patient. Sometimes difficult to…read moreget an appointment but overall very good experience and very nice doctor.

When I first came I truly thought this was an excellent practice. I thought very highly of doctor…read moreLola and was impressed with who she had become, a doctor, being a young black woman. Her care for me was good while I was in fair health. March 29 of this year I had CHF. I was in the hospital 7 days and had an angioplastices procedure. On my last day, I needed a follow up the day after I got home. She refused and put it 2 weeks later despite the hospital calling and asking. My job is sedentary and grave yardshift so the physician and my heart doctor were only concerned for my driving or lifting heavy things as a restriction when I returned to work. This I informed Dr. Lola and requested she fill out the forms from my job so I could return to work. My job requested the forms returned by the 22 so they could schedule me to work again that week. Dr. Lola complained that she hated when employers wanted her to fill out such forms. I offered to fill most of it out with the exception of the one box where she had to fill it being my doctor, a small 2 minute thing. She dismissively told me to leave it at the counter and she would get to it. Three days later, she had not completed it. Two more business days later, ( seven in all) it still was not done and my job hung in the balance. Without the doctor acknowledging I was in the hospital, it appeared I was out if work for three weeks for no reason plus I was down two paychecks. I stable enough on the new medication to return to work. My brother called to find out what the hold up was but again, we were deflected and dismissed. So we called my heart doctor and shared with him what was happening. He didn't want me to become anxious or stress out because it would cause another heart event. His staff assured me everything would be okay and invited me to come that day and he would complete my employment paperwork so I could return to work. Within the hour, he took 5 minutes out of his time to fill his part out and sign it. I then faxed it to my employer. He put the restrictions for no lifting heavy things and returned me to work April 22, 2025. On April 22, 2025 right before noon, Dr Lola from light house sent me a copy of her paperwork from my job. She put down I return to work May 7 and no restrictions and she gave no reason. I was dumbfounded. My job called me and saw the fax and they were dumbfounded too. How could a PCP so derelictly contradict even the basic care for someone with CHF? And why put the return date to work so far off if you believed no restrictions? Thankfully my job listened to tge cardiologist and not Dr. Lola. Dr. Lola abandoned my care as her patient and took her subjective feelings about employers​​ sending paperwork to her to be sure their employees can work; she took her discomfort over that out on me. This was unprofessional and childish. I emailed her back stating I was not going to use her as my PCP any longer and that I was disappointed in how she handled my circumstance. That she has made me hesitant to use another PCP as my doctor because she abused my trust. I told her shame on her because she could of cost me my job as well as my safety on the job. She sent me an email back ridiculing me by saying she " enthusiastically" releases me as her patient. I never thought of her as being arrogant or narcissistic but I clearly see I was wrong. I thought she was an example I could tell my daughter to model herself after. But I see now she is a fake in a white coat undeserving of any praise. She is only in it for a paycheck.

If you thrive in a collaborative honest relationship with an extremely knowledgeable and practical…read moredoctor, Dr. Trippel is your best bet. I've been in her care for over fifteen years, during which we've both said both yes and no to one another's suggestions. We explored alternatives and kept an open dialogue which has resulted in my cholesterol level dropping from critical to normal without statins (which cause me severe muscular stress) and my weight dropping 15 pounds with only a few small changes to my diet and movement programs. She keeps tabs on my health through regular tests and visits, and is immediately responsive in the rare event there's something urgent. She's my hearthstone when it comes to my physical health - I trust her entirely.

First impression: I left a message about setting up an initial visit and Dr Trippel returned my…read morecall so we could discuss my situation. I was really impressed by that. When I came in I was scheduled to see the NP but I met Dr Trippel at the front desk. It's a small practice and they break things down into multiple appointments that maybe a larger practice would do in one, but this is better for me because it keeps visits short and sweet. Everyone was friendly and knowledgeable, which I also appreciate. The only issue is her nurse who can get a little on the nasty side, per my own experience with her and accounts from other patients.

I am a new patient with ASIMP- I have seen Kelly Boardman twice now and she takes her time in the…read moreappointment answering all my questions. The front desk staff is also welcoming.

Nothing like waiting over 6-7 months for the doctor to notify you of "concerning lab results." The…read moredoctors are generally good but VERY disappointed in the lack of follow-up. I lost my 33 year old brother from a heart attack due to a hereditary condition so the PA ordered some tests. The results came in, PA left a message so I called back (literally 4-5 different times) and then even asked during a separate visit if there were any concerns about my results. Nearly 7 months later they call to explain the results to me. Turns out that I have some off tests and it took that long. Seriously, when dealing with peoples lives, and tests are off, they should be communicated ASAP. The majority of the front office staff do not seem to have their stuff together and there is a huge language barrier with the nurse who takes my temp and asks questions prior to PA coming. very disappointed...do not recommend this place.

I don't usually leave reviews, but I felt like I needed to share my experience. My issue is not…read morewith the medical care itself, but with the front desk/reception service. When I called to inquire about walk-in availability, the male receptionist who answered sounded as if he was half-asleep and was very difficult to understand. I genuinely could not make out what he was saying, so I politely asked him to repeat himself. Instead of clarifying, he responded in a blunt and dismissive tone. The whole interaction felt unnecessarily rude and unprofessional. To top it off, right as I was wrapping up the call and saying "okay thank you," he hung up on me before I even finished my sentence. That lack of basic courtesy left a really negative impression. Again, I have no complaints about the doctors or the actual care, but the attitude of the person answering the phones makes a huge difference in how patients perceive the office. First impressions matter, and this one was disappointing.

I have been a patient at LSFP for 25 years. This practice is a shadow of what it once was. The…read moredecline has been gradual, but steady, and has reached a point where I can't recommend avoiding this practice enough. Appointments now consist of basic questions and exams that barely touch the service of issues. My last physical didn't even include a hernia exam, and I'm a 39 year old male with a history of hernias. The nurse practitioners they have on staff are under-qualified at best. The front desk staff are rude, and the intake nurses are also unprofessional. This practice has lost any idea of what customer service means and seems to now be an appointment mill that bills your insurance for telling you to buy some Motrin and get some bed rest. Today was the last straw for us. My wife recently gave birth naturally and our OBGYN recommended we see our PCP for a referral for physical therapy for a month from now to help get her back on her feet and speed her recovery. We called and scheduled an appointment for this specific purpose with the front desk who confirmed that they could give a referral for PT. After waiting for an hour, my wife was seen by a family nurse practitioner that took her temperature and blood pressure, checked her height and weight, eyes and ears, and listened to her breathing. Then, without any examination of her pelvic floor muscles, said that PT 'wasn't indicated' at this time and we should come back for another appointment after our 6 week checkup with our OBGYN for ANOTHER appointment. She explained that we had been sent by the OBGYN to get a referral but the FNP refused to issue the referral and sent her packing. I went in to address this with the front desk and they gave me the run-around, then brought out a 'provider' who first said she had seen my wife but after having me explain the whole situation told me she was just the intake nurse, then asked me to re-explain the situation, then laughed when I said I didn't want to explain myself again and wanted to talk to the actual nurse that had seen my wife. All in all it was a nice hour and fifteen minutes absolutely wasted by the front desk and clinical staff because of their inability to listen and/or be upfront about what services they are willing and able to provide. To LSFP - if you can not or will not offer a service then perhaps your front desk staff shouldn't confirm the appointment for it. Your practice used to be great, and now it is a terrible place to go for care and competent customer service. I've had better customer service at McDonald's. Your front desk staff especially leaves a lot to be desired in the professionalism department. 25 years as a patient and I have never been treated the way I was treated today. We won't be back. Get it together.