Ruined my white coat with a side if attitude and screaming at the customer. Unbelievable! This is…read moremy first negative review in yelp. This place is THE worst. I brought in my white peacoat that has a 2 inch faded grey stain on it. They charged me $18 which is more than the ones around. They gave me my peacoat back with the SAME stain and 5 new stains. He proceeded to tell me that they were already there. When I convinced him that it was not, he said, "it's probably from another jacket, did you think your my only customer? I throw them all together!" We argued since he gave me a stupid answer and a attitude. He proceeded to call me crazy and cursed at me. Never again will I come back and neither should anyone else.

The staff is great and the tailor does a wonderful job with all of my clothes so far. Decent price…read morepoint and the clothes are ready when they are supposed to be. I highly recommend this location. No service is perfect for everyone but my clothes come back perfectly ironed and cleaned; along with the great tailoring and nice attitude, this establishment gets 5 stars. I've been going there for 2 years now,

This laundromat is open 24/7 and the staff is always reliable responsive and super attentive. The…read moresoap selection is astounding and they even have a crane where you could pick up your emoji toys or you can relax in one of the credit card operated massage chairs that also offer up to four USB charge ports each! I like to choose washer number 24 and dryer number 24 because that is just my thing. When coming to this fine establishment please let the person behind the counter know that I personally sent you there! They will absolutely love you for it.

This place is amazing!! I use the drop off service. The prices are reasonable and they go above and…read morebeyond with cleaning. All clothes are folded, smell great and come in a clear plastic bag.

Ive used his pick up and delivery service off and on for almost half a year. The past two times…read morehave been a complete nightmare. First, he lost a bathing suit bottom that cost me $40. Offered no compensation. Just an apology that it wouldn't happen again. I sucked it up and used him again as he's the only service in the area that does pick up and delivery. This time was a huge difference. He admitted to bleaching my sheets. Blaming his "new girl". Then I opened my blankets. They stunk. He proceeded to tell me I'm supposed to open the bags to let them air dry meanwhile ive used his service before and never needed to do this. He then admitted again new girls mistake. I requested reimbursement for the sheets that were bleached. He said no only a discount for future. I then noticed a bunch of stains on my very expensive limited edition skims shorts. He proceeded to tell me I need to take better care of my clothes. I gave him that item barely even dirty. I wore it for one second and will even show the court i recently purchased it. Its obviously a fabric softener stain. I dont give him fabric softener or bleach for my clothing. It looks like someone ran in over with a truck. As seen in attached photos, you can see the child that is running this business. I'm now taking him to small claims court because he doesnt want to offer any reimbursement for his mistakes and even laughed at me and told me I'm not his son or brother which was completely irreveleant and decides to laugj at me. Very immature. This kid is about 25 years old and has no idea how to run a business, let alone speak to customers. His own workers told me hes a partier that doesn't wake up until 12pm everyday. Doesn't know how to run a company and will ruin your clothes. Even if you do the wash yourself, they do not rinse the machines prior to your next wash and your clothes can be ruined with bleach and he wants no responsibility even though admits fault through text and his policy on his receipt ensures reimbursement. Stay away from this laundromat. The child is immature and will never help you with any mistakes his business makes. Screenshots to show immaturity and pictures to show damage he did to my clothing. Sheets cost $119. Shorts were $54. Stay away from this laundromat unless you want your clothes lost, ruined and smelly and offered a discount for future use.

Definitely deserved more than 5 stars, super clean and great service…read more. Highly recommended!!

Not anywhere near a good laundry experience but gets the job done at least. The staff here could…read morecome off rude. Machines are old and dirty but they're still functioning. I'm sure I did not count wrong. Sometimes, the dryers have a secret pathway that will swallow up your quarters. Over the pass year, dryers are now only 6 minutes per quarter, how little. I separate my laundry into two loads for it to dry faster, job got done though. They're very 'strict' on time. Last wash is 5pm and they rush you out by 6pm but their business hours says they close at 7pm. Not cool with businesses that does not comply with their business hours. Your clothes will be taken out when it's done because it's such a small, packed laundromat but the folding and waiting area is not that comfortable, you'll have to wait to fold your clothes or wait for a seat especially harder when everyone's cart is in the way. One person path by the entrance, it gets crowded.

I'd give 0 stars if it were possible. The owners are awful and rude, particularly the wife. The…read moremachines are extremely old and half of the dryers either eat your quarters or only dry half of the time they are supposed to. For example, I've put in 5 quarters which should be 40 minutes+, and it will turn off after about 20 mins. Also, I've had my clothes tampered with and taken out if the dryers twice now during mid cycle and left half wet tossed to the side, while the owners are there...so either they are doing this or allowing others to. Either way, I only went here out of convenience (live around corner), but never again...I'd rather walk an extra block or 2 and give my business to decent people where the machines work and owners have respect for their customers. I recommend the same for anyone who happens to read this. In case it is unclear for some reason, I'm referring to the Laundromat on 21st ave and 85th street! I will continue to spread the word because this is just unacceptable.

Great place for when I do my laundry outside of my home washer/dryer. Large place with parking lot…read more Love that there is a sink (outside of a bathroom) available with paper towels for people to wash their hands after touching detergent. 24hr, coin operated machines, change machine available, arcade games, lottery machines, snack/beverages machines available with small TVs. Bench table around for people to eat/wait for their laundry.

Opened 24/7 and there is usually a male sttendant that works here overnight. The counter personnel…read more(to do drop off and scratch off lottery purchases) opens at 9am and closes at a certain time. Overnight guy's english is a bit tough sometimes but if you need assistance, he will help. I like the machines here because each cycle spurts out a good amount of water and it feels like it cleans/rinses my laundry well. I've been to others and they either have a shorter cycle or the water is just not enough. I love their pre-wash option so if you want a longer cycle that needs cleaning, this is the way to go! It's best to come at odd hrs of the night if you want to get your laundry done and avoid the crowd. Just be careful because it is a desolate area. So if you drive, you're fine. Dryers are a quarter for 8 mins of dry time w/ 3 lvls of heat. There is a vending machine for soda, snacks, and a lil arcade game where you can grab a plush toy for your kiddo. Masks are required here and social distancing stickers are on the floor to remind us to SD. If you need a bathroom, ask for the key. But you must be a patron.

Worst place ever!! It was my first time trying this laundry mat out and never again. Owner was…read moreeyeing me the second I walked in, Literally watching everything I did. I usually have enough cash with me to do my laundry. This place is on the expensive side considering the condition of the machines. I had to move my clothes from one because it smelled like piss. Anyways I was going to step out after loading up my clothes and he stopped me at the door asking me in a very demanding way, where was I going. In a very friendly way I just told him I was going around the corner to get cash. He then proceeded to tell me I couldn't leave my clothes in the machine because it's a busy day(it was a Saturday)( there was a total of 5 people including me) he wouldn't let me out the store! Literally holding on to the door. I told him it was going to be quick and it's literally going to be around the corner unless he was gonna take my card. At this point he was like no I don't take card and proceeded to tap a Hispanic lady on the shoulder to help him translate and make me understand that I can't leave my clothes! THIS WHOLE TIME WE WAS TALKING IN ENGLISH! I was born here and my first language is English!! This poor lady didn't even know a lick of English. At this point I am very upset and start telling him that that was very unnecessary and racist! After that he just took a deep breath and said I'll give you cash and you can get the cash when ur machines are working. Wtf if he wanted me to make the machine work from the beginning why didn't he just say that! And that's exactly what I told him! I had 5 machines in I was not about to take all of them out. (I should have) I get the cash and he is still eyeing me down and proceeds to explain to me how to use the machine!!!! This has been the worst place I have ever been at!! I need to take a breather so I walked out. On my way out the lady he asked to translate for him told me he is an asshole and is really racist(she said she has seen multiple situations like this since she is a regular). After my clothes were done I decided to leave with my wet clothes and go to my usual place cause the staring from him was very uncomfortable. If I could I would not even give one star!

This is as good as it gets for a neighborhood laundromat in Bensonhurst…read more Usually busier on the weekends and in the evenings otherwise ok. Plus: Conveniently located on 20 Avenue and b/w 84 and 85th Street. Open from early morning to 9 pm. Generally helpful and friendly staff. Minus: I would rather not give my laundry to be washed by them as I have noticed them washing the laundry in big lots. Not sure what a great job that would do to my clothes. The ladies working there have very little language skills. So you have a hard time asking and explaining stuff. Lately they have increased their prices to compete with the neighboring laundromat however the service is exactly the same still. This is our weekly laundry place so we keep going back.

This was my first time using Lucky Rabbit Laundromat and I could not have been happier! Everything…read morewas amazing, from the customer service to the fast turnaround time to the wonderful smell of my clean clothes. Susie was so helpful and accommodating and was a real pleasure to deal with. I cannot recommend them enough!

My son's favorite place to be Clean machines, dryers are…read morepowerful. Spacious place.

I'm not sure why negative reviews. The place is very reasonably priced. I see the owners working…read moreall the time so I really don't see how they could be called lazy. I drop off my clothes there and they deliver clean clothes back to our place. They put clothes into clear garbage bags with which they line our laundry bags. You can probably get laundry bags from them - we already had ours from the previous place which was near our previous apartment. They never lost or ruined any of our clothes. I have asked them to occasionally cold wash and not dry some of the delicates and they did just that. I have dry cleaned here too - they are very upfront if they won't be able to get stains out but they have done a good job. So really - these folks are fine.

I went to drop_off my clothes they were fast and it was four o'clock in the afternoon and they told…read moreme to pic up my clothes at 9pm...so they r fasst!!!..... My clothes came out clean...everythn ws okay ..bt gave me back my clothes in a garbage bag (glad...garbage bag i guess)....which I dint like....otherwise they r fyn....

Everything was great. But the main problem is their price. I will look for a service with a lower…read morepricel

From the owner: Laundry picked up today, back tomorrow. Quick, clean, and complete with Dry Cleaning service.read more

BEWARE of this place!!! They ruin expensive clothing and blame it on a "defect". My aunt recently…read morebrought in a mackage jacket with fur hood and they gave it with some kind of unusual stains on the shoulder and the fur was burned off. Moreover, they claimed that she brought in the jacket this way but it was in perfect condition, just needed to get it freshened for the upcoming season. When I picked it up I was in shock and my aunt went to bring it back but they refused to pay for the jacket that they RUINED!

So far so good. I dropped off my clothes here last Saturday because I've stopped by other dry…read morecleaners in the area (French Cleaners) and was afraid of what I was seeing (clothes strewn all over the place, cramped). So I eventually reached this place via foot and felt comfortable with their process. They use a database that most dry cleaners usually use for their customer information and you can pay via credit card (but no Amex). They dont do deliveries which is a pain for me since I live about 15 blocks away but I think I would rather walk it than risk my clothes in another sketchy dry cleaner establishment.