We moved in October 2022 and now they get two stars. The building process was actually pretty…read moresmooth, some things I wish I knew beforehand but the finished product and what we've had to deal with since moving in I WOULD NOT RECCOMMEND. Sure we love our house but it is not perfect. The problem is with the people of spinell and the companies they contract out to. QUALITY IS NOT THE NAME OF THE GAME with Spinell. They blame pioneer door for installing a door with a dent in it, we didn't dent it, it was painted over. They won't do anything and they say pioneer won't replace it so too bad for us. The driveway is paved crappy, too bad for us. Carpet is trash. Coming undone, seems are visible, hard spots in random places, floors creak like it's 100 years old. The finishing touches on cabinets paint is missing,every cabinet is damaged with water damage(realtor bought us rubber mats for the kitchen sink cabinet to cover up the water spots but gave us damaged cabinets) the floors are installed with imperfections, the painting was the worst paint job I've ever seen. We've made them come back twice to paint and fix drywall and texture. They cut so many corners and our "11 month" fix it list is still ongoing after two years. I seriously cannot list all the things that bother me. Our house is ours and we got a say in a lot of what we did. Lesson learned on some stuff. Spinell does the bare minimum the. You have to pay for medium good stuff if not the highest. We tell Spinell what is wrong, they have to call K-&W, or whoever, they take months and months to come. The flooring guy fixes one floor panel and he damages another one. Now our flooring boards sit funny. We saw our carpet and flooring boards covered in water during the building process as there was water in the garage. The bathtub was installed with permanent markings . Two light fixtures installed with broken glass. The hot water literally takes 2 minutes to get warm when washing hands. We made them put in two sumppumps because our crawl space flooded after they told us we wouldn't need one. We are in the old gravel pit and are right next to the hill we get co start water flow, they did nothing to the land to irrigate before building. Other neighbors are right against the hill and have no backyard, their yard is eroding and almost has the sidewalk. Our neighbors house had so many cracks, uneven finishes, holes in their carpet, mixed match countertops installed. Ours wasn't any physical much only cosmetic. I could go on and on. The people of Spinell do not stand by their product and I wouldn't recommend them.

I have several friends that have bought a Spinell Home, they are well made, and I've dealt with the…read morecompany on a business level ... they are honest, courteous and very consciencious, I highly recommend them

While looking for a slab my family drove all the way here from Anchorage. When we entered the…read morebuilding, the first person we encountered said she was busy and directed us over to another lady for assistance. That lady (older, strong accent) was not friendly either and begrudgingly showed us back outside where the slabs are located. There is not an indoor showroom like you'd think an Alaskan place should have! The ground all around the area was dirt and super muddy with puddles. Not ideal! The lady quickly walked us out to the slab area, looking incredibly annoyed, and within about 2 minutes she said "I'm going back inside I am cold". Maybe Granite City should supply their staff with winter coats if their customer area extends outdoors. All in all there was NOT an extensive selection (color-wise etc) to choose from, we did not find what we were looking for, and the entire visit wasn't pleasant at all. Avoid this place if at all possible on your journey to home improvement.

Like most Alaskans in the middle of a remodel in 2021, I have experienced serious delays, customer…read moreservice nightmares, damaged cabinets and an all around awful time. After having my kitchen demolished, I was quoted 10-12 weeks to get my granite slab shipped, and an additional 3-4 weeks for cutting and delivery. Yes, you read that right. 4 months. Obviously that wasn't going to work, so I set out to find another countertop locally. After calls around town, I was starting to accept the idea of no thanksgiving, no Christmas, no New Years events and I'd be lucky to have my house back by Valentine's Day 2022. Then I called Granite City. I spoke to a very nice lady yesterday who promised me they had slabs on site, and in my color scheme. I came in at 9am and thanks to Gena, in 20 minutes walked out with a quote that made me cancel my order with HD on the spot. I actually saw the granite we ordered and instead of waiting months for my templated granite to be cut, delivered and installed, it will be less than 2 weeks. Granite City has been a breath of fresh air in a horrible renovation.

After the Dec 2025 windstorms I sustained minor roof damage. My insurance company USAA was wanting…read moreto deny my claim saying the damages were under the amount of the deductible. Ty Manning went above and beyond suppling USAA with all the information they were requesting. He sent countless emails and hours on the phone with them. Due to his diligence and persistent efforts, they approved a full roof replacement. When it came time to tear off the old roof and replace it, they were very professional and took great care to clean up before leaving the work sight each evening. We have 2 dogs and appreciated the effort to ensure no stray nails were left on the ground. We even checked the area each night and did not find a single nail left on the ground. Huge thank you to Ty and all the guys at Winterproof Roofing for a pleasant experience and a beautiful new roof.

We just had our shingle roof replaced by Winterproof Roofing Company here in North East Anchorage…read more After the storm on February 21st 2024 we had shingles missing and various other concerns. Here is our experience.. First of all the owner Tye listen to our concerns and answered all of our questions. We ended up needing to replacing 5 sheets of delaminated plywood at a very reasonable cost. It was a relief to have chosen a Professional reasonably priced roofing company that did their job without any drama! Definitely a 5 star experience..